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Manager Assistant

Durban, KwaZulu-Natal, South Africa
R6000 (Negotiable)
April 29, 2020

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Curriculum Vitae of Rochelle Baboolal

A bit about me...

Current Skills: To name a few: Organisational skills, multi-tasking and thriving under pressure, time

management, communication skills (oral and written), team-player and leadership skills, creative

skills and innovative thinking, computer skills, fast learner and working fast with accuracy and

attention to detail, accounting skills, basic reception skills, telephone skills, flexibility and

adaptability, quick typist and quick on feet, social skills (interaction with diverse people/cultures).

Skills to Improve and/or Develop: Problem solving skills, critical thinking, research and planning; and artistic


Personality/Character: Competitive person who pushes herself on a daily basis to achieve goals. I love

competition, driven by targets/goals/passion and always looking for ways to progress

and be most productive. I would like to think of myself as a “Pro-Active” person. I also

have a passion for learning new things - “Learning is always advantageous”.

Long Term Goal: To become a Bookkeeper and /or similar in accounts/finance while learning new things and

helping others along the way (skills, knowledge, programmes/courses, etc.). I am still learning

therefore; I’m undecided as to what position I’d like to pursue at this point.

Medium Term Goal: Travel locally and advance in my career.

Short Term Goal: Work hard, persevere and save for the bigger picture. Live life more mindfully. Quote: Wake

up with Determination, go to bed with Satisfaction.

Preferred Work Fields: Finance/Accounts, Banking, Administration and I’m open to other opportunities. You

don’t know what you like until you try it out.

Work Experience: + 2 years

Additional Hobbies: Being outdoors in nature, spending time at the beach, road trips and watching

documentaries on air crashes, destinations / travel, National Geographic, investigations

(BBC), etc.

Personal Information

Surname; Baboolal

First Name: Rochelle

Postal Address: 146 Bailey Road,

Red Hill, Durban, 4051

Identity no: 931***-****-** 3

Date of Birth: 17 October 1993

Cell no: 078-***-**** / 073 730


Email Address:

Gender: Female

Marital Status: Single

Drivers Licence: Code 08

Criminal Record: None

Nationality: South African

Home Language: English

Other Languages: Afrikaans

State of Health: Excellent

Hobbies: Open to learning / trying new things, reading, meeting

new people of different cultures and spending time with


Achievements: Interact Club member and received a certificate for

“Feed the Babies Fund”

Educational Qualifications

School Attended: Effingham Secondary School (2007-2011)

Highest Standard Pass: Matric

Subjects: English


Math’s Literacy

Dramatic Arts



Life Orientation

Colleges Attended: 1) Damelin Durban City Campus (2012-2014)

Diploma in Travel and Tourism

Subjects: Development






End-User Computing

Event Management

Law for Tourism

Public Relations

Cultural Tourism

2) Durban University of Technology (2015)

Bachelor of Technology in Tourism


Subjects: Research Methodology

Advanced Strategic Management



Other: Travelport Galileo Reservation Certificate

Employment History

1.Junior Invoice Clerk in the Finance/Accounts Department (All-rounder – we help each other / teamwork) - Current Employment (Serendipity Tours)

(April 2019 – Present)

Invoicing airline tickets in bulk for the ticketing division (exceeding targets)

Invoicing car hire for corporates

Auditing and creating monthly Speed point and TASF Reports

Quicktrav Software - Invoicing and Winmain


1) Journals

2) Invoicing

3) Bank Statements

4) Recons

5) Allocations (closing drafts)

6) Knowledge of BSP (Billing and Settlement Plan – IATA)

- Recon

- Matching Recon with Quicktrav and the Billing on a monthly basis

- Resolving problems for month end (Can manage on own – independent)

Reason to leave: Covid 19 impact on the travel industry.

2. Junior Travel Consultant - Serendipity Tours (February 2018 – April 2019)

Call Centre – Customer Service (Incoming and Outgoing Calls)

Quoting from Wholesale Tour Operators, etc.

Training with Galileo and sending out domestic quotes for airlines only

Working with GTA, Totalstay, Lots of Hotels (Webbeds) and other booking systems

Training and experience with all travel documents (vouchers, itinerary, etc.)


Visa knowledge and quotes, travel insurance, etc.

Selling to customers and dealing with clients via email and telephone however, I do have face-to-face experience in sales from previous work.

Training as a travel administrator - drawing up/editing itineraries, preparing/handling all documentation for travellers, spread sheets and excel for travel files and other; and Travelport/Amadeus Communicators

Travel Administrator as well - handling travel documents and other areas of training.

3.Travel Administrator and assisting consultants - Inspirations Travel and Tours (July - September 2017)

Worked a bit on Tour Plan

Did the itineraries and vouchers for some consultants

Researched information on destinations and hotels

Editing tour packages especially cruises

Basic office admin / other work e.g. excel spread sheets, destination descriptions, documents for destinations

Tour operators showed me how they do their quotes, itineraries, confirmations, etc.

Reason for leaving: 3 month contract for busy period. Thereafter, work specifically for me was scarce.

4.Trainee Consultant - Harvey World Travel - (December 2016 – January 2017)

Working with flights on Galileo and training on Galileo

Assisting customers with travel needs

Assisting customers with other general needs (passport / visa photos, buying travel items e.g. travel wallet)

Reason for leaving: Was training and in agreement for 2 months only with employer.

5.Receptionist / Intern - Sure Voyager Travel (March - August 2016)

Primary duties - Answering calls and taking messages, greeting clients and acting as the tea lady, admin work (word documents and excel spread sheets, filing and credit card sheet), mail outs and emails, etc.

Secondary duties - marketing (training with adverts/flyers selling accommodation deals and travel packages), website designing and advertising, assisting with drawing up/editing itineraries, QuickTrav (accommodation and car vouchers), organizing the office, cleaning up the kitchen, assisting with creativity (gift cards for travellers, etc.), and researching information online.

Reason for leaving: Manager was restructuring the company which left me without a job as I had the least

work experience.

6.Clerk - Eat Greek Foods (November 2015 - January 2016)

Admin work (filing and invoicing), answering telephone calls, cooks assistant and helped with deliveries/suppliers.

Reason for leaving: First official job after graduation, not exactly what I wanted to do with my life. The

manager needed help at the time.

7.Information Officer - Tourism Indaba Trade Show (May - 2015 - Casual Job )

Assisting visitors with information, guiding guests around the event and escorting guests.

8.Assistant Sales Person - NWJ Jewellery Store (January 2015 - April 2015 - Weekend Job)

Persuading customers to buy jewellery especially during promotions and cashing up (payments).

9.Receptionist / In-Service Training - BCD Travel (December 2013 - February 2014)

Answering telephone calls, assisting visitors, admin work and bookings with Galileo.

10.Customer Service - Bluff Meat Supply (January, June, July and December 2012 - Holiday Job)

Serving customers items and packing shelves.

Community Service

1.Nurses Assistant - Mahatma Gandhi Hospital (December 2010 - January 2011)

Observed live surgeries, helped take care of patients, assisted with cleaning and sterilizing doctors / nurses uniforms and surgery equipment.

2.Marketing Managers Assistant - Damelin Durban City Campus (June /July 2014)

Capturing data, sorting out survey / research information, and assisted in the kitchen (making sandwiches for people in need, etc.)


1. Durban University of Technology 2.Tourism Indaba

Dr. K.M Naidoo Pat Kubheka

Lecturer Event Manager

Cell no: 072-***-**** Cell no: 072-***-****

Email: Email:

3. Sure Voyager Travel 4. Eat Greek Foods

Stuart Kirkbright David Moran

International Travel Consultant General Manager

Cell no: 073-***-**** Tel no: 031-***-****

Email: Email:

5. Inspirations Travel and Tours 5. Serendipity Tours

Stacey Rampersadh Jude Govender

Outbound Manager CEO/Finance Manager

Cell no: 074-***-**** Cell no: 082-***-****

Email: Email:

6. Serendipity Tours

Vino Moodley

Post Manager

Cell no: 084-***-****

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