MOHAMMED ABBAS . G

Mobile No : +91-978*******

Email : adcz86@r.postjobfree.com,

OBJECTIVE:

To work with an organization that provides me an opportunity to learn, grow and exploit my potential and to excel in the area of management, so as to help the organization in accomplishment of its goals.

PROFESSIONAL SKILLS:

Administrative Assistance Supervising staff

Business Administration Documentation and reporting

Documentation and control Administrative support specialist

Excellent planner and coordinator Managing office operations

Faxing paper work Strategic planning

Customer service-oriented Records Management

STRENGTHS:

An inquisitive mind with thirst for knowledge

Creative and innovative thinking

Ability to quickly grasp new ideas

Team player

Confident, Self-learning & Hard working

Adaptable to job challenges

ACADEMIC DETAILS:

Degree Insititute Percentage YOP

MCA Annamalai University, DDE 76% 2011-2013

MSC CS & IT Rama Prabha college of arts & science 74% 2009-2011 MBA - HR Madurai Kamaraj University, DDE 55% 2009-2011 BSC CS SLS MAVMM A.V. College of arts & science 61% 2006-2009 TECHNICAL EXPOSURE:

Operating System : Windows XP,7,8,10

Internet Development Technologies : Data processing, Website Maintenance Applications : Ms Word, Excel, Powepoint, Photoshop, etc PROFESSIONAL EXPERIENCE:

Association : Al-Aamal Al Muntakhaba Ind Tech Factory Location : Dammam, Kingdom of Saudi Arabia

Designation : HR Admin Assistant & CS/IT Maintenance (April 2016 – April 2018) Work period : 2 Years

Serving as a Admin Assistant of common area associates to provide premier customer satisfaction by creating a friendly working environment.

Coordinating with other departments throughout the organization on special projects.

Follow up with the process change and updating to the team.

Communicate with Accounts team on customer’s order approval, accounts related queries, requests and complaints

Communicate with Technical team on customer’s complaints and feedbacks on product related issues.

Handling customer query and complaints with emphasis on handling consistent delivery of customer delight.

Referring queries to other department and ensuring queries are resolved within TAT (Turn around time).

Designed and implemented employee incentive programs to increase productivity and customer satisfaction.

Actively listening to the customer needs and recommend products to meet their requirements

Association : Repco Home Finance Ltd,India

Location : Chennai and Madurai

Designation : Executive &Office Assistant (Apr 2014 to Mar 2016) Work Period : 2 Years

Serving as a Executive & Office Assistant of common area associates to provide premier customer satisfaction by creating a friendly working environment.

Responsibilities in highlighting process improvement resolving all type of home loan queries

Closely working with Banking team for any kind of updating in customer data

Analyzing customer issues and guide them on loan repayment.

Housing loan, Document Creation, Office related Works.

Responsible for the recovery, Cash collection from a delinquent client.

Achieved monthly and quarterly target goals.

Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner, often with irate customers.

Representing PDC’s and ECS of customer’s on request from customer as well from agents Association : India Infoline Private Ltd,India

Location : Chennai

Designation : Customer Support Executive (Mar 2013 to Mar 2014) Work Period : 1 Year

Responsibilities

Communicate with customers as executive on Outbound Voice Process.

Give details to the customers relating product related queries and information.

Responsible for the daily distribution of work, maintained call center schedule to ensure appropriate and timely phone response times to our customer.

To solve day today Customer issues received through email.

Monitoring calls and providing feedback to customer support executives on quality.

Give details about all banking insurance related products and information to the customers. Association : AEGIS Global Solutions ESSAR Group

Location : Chennai

Designation : Executive & Process Associate (May 2012 – Feb 2013) Work Period : 10 Months

Responsibilities

Communicate with customers as executive on Inbound Voice Process.

Give details to the customers relating product related queries and information.

Give Daily report to the higher level Managers

Escalating the cases to higher levels.

Communicate with Technical team on customer’s complaints and feedbacks on product related issues.

Handling customer query and complaints with emphasis on handling consistent delivery of customer delight.

Association : Royal Court Hotel, Madurai

Location : Madurai

Designation : HR Executive – Part Time Mode

Work Period : 1 Year

Responsibilities

Maintaining HR records such as those related to compensation and health benefits,etc..

Conducting various welfare activities

Administration of all contract labours.

Keeping records of staff insurance and ensuring timely renewal.

Regularly meet with employees for progress reviews and assessments, discussing any problems or grievances they may have.

Co-ordinate and direct work activities for managers and employees. PERSONAL DETAILS

Name : Mohammed Abbas . G

Father’s Name : Gulam Khadar. I

Date of Birth : 14.06.1989

Sex : Male

Martial Status : Married

Nationality : Indian

Religion : Muslim

Passport Number : S9931010

Passport Validity : 14.03.2019 – 13.03.2029

Languages known : English - To Speak, Read and Write. Hindi - To Speak, Read and Write.

Tamil - To Speak, Read and Write.

Urdu - To Speak

Permanent Address : No 199, Nethaji Main Road,

Bi Bi Kulam, Madurai – 625 002.

Tamilnadu, India

Hobbies : Surfing Internet, Listening to Music

DECLARATION:

I hereby certify that all the information furnished above is true to the best of my knowledge. Date : 04.05.2020 Yours Sincerely,

Station : Madurai

Signature

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