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Highly experienced IT officer on all aspects of enterprise business IT

Baldwin Park, CA
April 28, 2020

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Alan C Shen Baldwin Park, CA ***** 626-***-****


Highly experienced IT officer on all aspects of enterprise business IT strategy, compliance, infrastructure, programs/projects, software/hardware asset management, operations, change management, contract/vendor management and IT finance positioned to optimize business operations, strategic planning, virtual teams, infrastructure, audit / regulatory compliance, product development / R&D, zero based budgeting, information security, risk mitigation, & large scale portfolio & project management.


Saved over $20M in contract spending in 1.5 years with SLA deliverables.

Governed $700M+ in business IT contract vendor spends.

Unprecedented effectiveness in IT, Data, Risk, Change, HR & Financial management.

Highly successful in executive, regulatory and vendor collaboration of $100M+ initiatives

Reduced TCO by 25% through strategic planning and uniformed resources.

Streamlined business & change management processes.

Professional Experience

AtomicTS, Irvine CA

CIO, IT Leadership Consultant 10/2017-10/2019

Led and governed strategic technology planning, risk/vendor management, business solutions design and delivery, IT Infrastructure, services and SW/HW standards, SaaS, IT risk & information security management, products & services strategies and financial management; Partnered with technology teams, business units, support and offshore/vendors achieving SLA’s. Collaborated with leadership on business processes, technologies, organizations, and strategic initiatives/projects. Provided leadership and consultations on enterprise platforms, contracts, operations, financials and strategic planning. Authored, updated and maintained corporate policies and SLA’s across business lines, ensuring regulatory compliance and SLAs. Streamlined business processes, risk management, contract workflows, and strategic partnerships. Developed project management methodologies, policies & procedures, and performance dashboards.

ANTHEM INC, Indianapolis IN

Senior Manager Enterprise Vendor Management 06/2015-08/2017

Governed enterprise IT infrastructures and enabled Business IT transformation and shared services effectiveness, visibility/reporting on operations, risk management, vendor governance, spends, variances and delivery of SLAs, KPIs, and relevant charges across all divisions. Participated in capacity planning and I&O strategy supporting all Data Centers, Systems, Servers, Network, Cloud Integration, Storage, Disaster Recovery, Customer Service and Business Partners integration. Monitored and reported on the effectiveness of IT services and implements processes and tools to execute on improvement. Managed business partner relationships and served as a primary contact for all strategic sourcing related activities on IT infrastructure, SaaS/software, and hosted/cloud services. Developed and implemented business and change management processes and contracts for HW/SW infrastructure with stakeholders; and enhanced annual planning efficacy. Partnered with IT Architecture and created future state technologies and standards. Leveraged budgets and economies of scale and optimized products/services’ spends. Collaborated with Service Delivery and IT Planning/Finance and ensured budgets are effective and favorable. Implemented and maintained best practices with IT strategy and goals with scalable, cost effective, and flexible infrastructure and resources. Modeled and presented executive knowledge on budgets, actuals, and deliverable information for infrastructure products, services, DRP, BCP, risk mitigation, big data planning and administration, EHR and enterprise software and infrastructure spending. Collaborated with IT towers to monitor and assess SLAs, KPIs and customer satisfaction. Directed corrective actions against SLA issues and maintained relationships with clients and business divisions.

Oversaw $770M of financial management on IT spends, contracts, and budgets across enterprise portfolios, programs and mission critical software/hardware/SaaS platforms

Cut costs by $20M through process optimization, vendor and procurement oversight, and contract administration

Achieved continuous success, efficiency and regulatory compliance in enterprise products/services via ITIL processes, policies and procedures, contributing to substantial cost savings and efficiencies.


IT Finance, Administration & Governance Head 11/2013-02/2015

Headed the IT Finance and Administration Division on all shared services IT spends, risk management, projects, programs and initiatives. Enabled superb governance on enterprise IT Finance and Administration on key initiatives (IT transformation, information, risk management, reporting, security, eDiscovery, sourcing / vendor oversight, business continuity, change management, enterprise infrastructure and data warehousing, resources and risk assessment). Headed core systems life cycle including financial planning processes and project implementation resources. Participated in capacity planning and I&O strategy supporting all Data Centers, Systems, Servers, Network, Cloud Integration, Storage, Disaster Recovery, and Business Partners integration. Executed large number of high profile projects and provided strategic and thought leadership to the entire enterprise. Headed all Third Party business technology contracts including overall strategy, financials, contract life cycle, and vendor relationship management and oversight. Liaised with business departments to successfully implement strategic plans, EHRs & core solutions; and created efficiency programs for core system projects. Monitored core system implementation programs. Oversaw Change Management processes; Led and streamlined IT hiring and related processes.

Streamlined business processes and portfolios through best practices, software/hardware/SaaS platforms and systems.

Governed ITIL processes, financials, risk management, audit compliance, BCP DRP, and contract management.

ITGIC CORP, Los Angeles CA

CIO 08/2012-11/2013

Developed and implemented IT strategic solutions and metrics for financial services on centralized IT/IS management and compliance. Provided detailed methodologies on state and federal regulation compliance, risk management, eDiscovery, vendor management, change management, and IT/IS audits. Informed the organization on BOD reports, BCP DRP, cost analysis and reduction for overall progressions. Defined comprehensive Information Technology service catalogs enterprise divisions. Guided IT Management on SLA’s and OLA’s to customers.

Increased overall productivity, implemented infrastructure and software/SaaS govenance, and guided leadership on enterprise platforms.

Unified communications, centralized IT processes and resolved MOU MRA C&D matters with streamlined technology procedures and functionality with ITIL compliance.


Chief Technology Officer, SVP IT and CISO 05/2007-08/2012

Enabled and implemented best in class business operations, technologies, project management, IT shared services planning and operations, business and risk management processes. Headed all aspects of IT, networks, VoIP, applications, cloud, data, BCP/DRP, information security (risk, BSA, AML, OFAC, eDiscovery) and technology initiatives. Provided system design, project management / implementation, regulatory compliance, MRA remediation, business continuity, and strategic planning. Oversaw AML/BSA/Compliance systems, internal controls and processes, and reported to executives and regulatory bodies. Developed and implemented improved and unprecedented business solutions, change management, policies and resources. Led all enterprise banking and system management efforts and specifications. Created and implemented information security programs including vulnerability and penetration testing, and centralized endpoint compliance management. Headed all information security systems, network administration and programs achieving full regulatory compliance to all applicable banking laws and regulations. Supported the IT Service Catalog and all IT Service Offering product life cycle and costs. Developed, maintained, and tested disaster recovery programs for all critical systems and infrastructures and ensured a comprehensive platform for which the business executed their business continuity plans.

Delivered consistency in compliance and efficiency on all business technology deliverables, processes, SaaS platforms, portfolios and initiatives.

Successfully enhanced all aspects of business operations, information security, regulatory compliance, sourcing, procurement, vendor management, governance and profitability.


Director IT PMO 08/2002-11/2006

Led and governed enterprise business systems, operational processes, programs, risk mitigation, compliance and IT infrastructure; Maintained IT shared service management processes and procedures with the ITIL framework; Monitored SLA’s to 100% compliance and efficacy; Collaborated with all departments to drive company business initiatives with new and existing technologies and resources. Oversaw AML BSA Compliance eDiscovery systems and processes, corrected all MRA matters, and reported to executives and regulatory bodies. Managed sourcing / service providers and vendors in hardware software and enterprise license management, telecommunications, and networking. Supervised, led, developed and evaluated staff and management of internal and external resources (program development and systems development). Analyzed and planned staffing, applications, and technology changes to improve company policies and procedures increasing efficiency and efficacy in operations, risk mitigation, change management and business operations.

Governed project, program and SDLC/systems processes consistent with industry IT governance standards (ITIL)

Headed enterprise portfolios on mission critical products and services including SaaS, Application Development and Asset mgm’t over $10M in IT spends.


SCCM, Flexera, ServiceNow, ITSM, FP&A, ITIL, Six Sigma, COBIT, PMBOK PMP PMI Methodologies, Vendor Management, Asset Management SW HW, Compliance, Governance, Networking & Infrastructure Management, IT Transformation Processes, Information Security, Enterprise Information Systems Leadership, Business Continuity, Risk Management, Strategic Planning, Budgeting and Forecasting, IT Technical Management, Executive and Board Level Communications, Resource Management, Enterprise Training and LMS, Contract SLA SOW KPI Management, Project and Program Management., RFP and Proposal Management, OCC, FRB, CFBP, GLBA / SOX, PCI, HiPAA, Data Privacy, FFIEC/NIST/COBIT Frameworks, Microsoft SCCM, JIRA, ServiceNOW, ERP, EHR/EMR, ITSM, BSA, AML; SDLC, Agile, TQM, SCRUM, DevOps.


MBA, Graduation Year (1997), Pepperdine University, Malibu CA

BA, Graduation Year (1990), University of California, Irvine CA

Continuing Education Certifications: CISM, CISA, CRISC. 2019, Cybrary.IT

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