Julia Clark San Antonio, TX 210-***-**** adcz6l@r.postjobfree.com

SKILLS SUMMARY Multiple phone lines/monitors Customer Service/Support Administrative/Pay Specialist Medical/Supply Clerk Online Technical Support Medical Records Specialist (ICD-9 ICD-10) DME Customer Support Travel Agent

WORK EXPERIENCE

Amazon, Inc. San Antonio, TX October 2015 - April 2020

Sort Center Associate - Regular Sort and Amazon Same Day Delivery

Scanner, splitter, inbound(unloading/loading trucks), problem solve, staging, stager lead-moving boxes and pallets to the correct shipping locations, making sure lanes have needed supplies during shift, setting up for the next day's operations, making sure that needed supplies are available. Making sure trucks loaded and out on schedule.

MMC, Inc. San Antonio, TX February 2018 - August 2018

Customer Service Representative

Answered clients inquiries regarding their child support debit cards, provided information regarding their payments per the caller's state guidelines. Filed payment disputes and replacement requests for lost cards.

Carenet San Antonio, TX January 2017 - August 2017

Customer Service Representative

Answered client's questions regarding prescriptions coverage and concerns regarding medications, along with finding local pharmacies connected to their plans.

Humana, Inc. San Antonio, TX December 2011 - September 2015

Clinical Intake Specialist

Processed authorization and referral requests from the member's primary care doctor and treating facilities per the contractual guidelines of a member's Medicaid plan using ICD-9 codes.

WIA(Federal Reemployment Program) San Antonio, TX February 2011 - December 2011

Student / Internship

The program consisted of training for being a customer service representative. Following classes, we were attached to different department for our internships, my assignment was with Veterans Affair Department. I handled the front reception desk--answered incoming calls and greeted visitors, providing information or transferred calls to correct department as needed. Updated the filing system for faster records location.

Apple One Staffing San Antonio,TX February 2010 - April 2010

Customer Service Representative

Customer support for Wells Fargo Bank--assisting customers with their banking needs and inquiries, while Wachovia employees were being trained on Wells Fargo's procedures.

Travelocity, Inc. San Antonio, TX December 2000 - March 2009

Travel Agent

Provided assistance to callers inquiring about travel reservations. Processed both business and private travel reservations. Sold flight, hotel, car, cruise reservations, offered and sold travel packages for additional discounts for doing a package. Assisted with making changes to reservations. Offered and sold travel insurance to cover those unplanned situations.

EDUCATION

Certificate - HR Generalist Alamo Community College - San Antonio, TX

Certificate - Travel Reservations / Travel Insurance / Cruise Bookings Travelocity. (Inhouse)

Certificate - Travel Reservations Penn Foster Online

Certificate - Airline Reserves TWA Travel College

BS - Sociology BS - Criminal Justice Administration, minor Industrial Security Central Missouri State University - Warrensburg, MO