Sales Representative Customer Service

JAMES A. GASS

**** *** ******

Prairie Village, Kansas 66208-4742

913-***-**** (Cell) adcz67@r.postjobfree.com

OBJECTIVE

To obtain a position that will allow me to apply my abilities in technical services and support, marketing, and management, to promote a company, product, or service, in person, by telephone, by computer, or other communications.

EMPLOYMENT HISTORY

Appointment Specialist, Showing Time, Overland Park, KS, September 2016 To Present

Answering inbound calls from Real Estate Agents, Showing Agents, Listing Agents, Homeowners, and Sellers nationwide, including Alaska and Hawaii, and Canada.

Scheduled appointments for Showing Agents, Listing Agents, Homeowners, Property Inspectors, and Appraisers. In a 24/7 call center.

Made outbound calls to confirm appointments with real estate agents, showing agents, listing agents, property inspectors, homeowners, and appraisers

Updated a comprehensive database with detailed instructions while taking and making calls to customers.

Communicate positively with customers, fellow employees, and management.

Stay-At-Home Dad While Seeking Employment, Jan 1st, 2010 to September 2016

Technical Services Support Specialist, NCO Group, "Cricket™ Wireless Project", Lenexa, Kansas, July 6th, 2008 to January 1st, 2010

Answered inbound calls nationwide for Cricket Wireless, a division of LEAP™ Wireless, Inc.

Took Primary Customer Service calls regarding Cricket™ cellular telephones and technical troubleshooting questions, billing questions, and other sales and service-related questions. Answered questions using state-of-the-art database tools and interactive computer software.

Took inbound calls and answered questions for the "Broadband" division of Cricket™ Wireless regarding installation, activation, troubleshooting, billing, and other service-related questions for the Cricket™ Wireless Modem Device.

Electronic Surveillance Technician, Sprint/Nextel Corporate Security, (Apeiron, Inc. A Temporary Contract Position for Nine Months), Overland Park, Kansas Sprint/Nextel Campus, September 2007 to June 1st, 2008

Answered In-Bound Calls from law-enforcement agencies and government, county, local and regional 911 centers agencies Nationwide for Sprint/Nextel Corporate Security. Answered questions asked by all callers and provided appropriate information.

Provided outstanding customer service by looking up information, researching subscribers, and wireless network provider information for law enforcement & government agencies.

Using precision location methods, and GPS navigational devices, located and identified the position of subscriber cellular telephones and devices for law enforcement, government agencies, and medical/fire emergency units.

Provided call detail records, past subscriber history, text messages, and financial and other historical data as requested by subpoena or exigent circumstances.

Updated database information on every call and subscriber inquiry requested.

Analyzed cases and disburse the information for them to the appropriate departments, management, and contractors.

Analyzed faxed documents, to make sure they were compliant with all legal requirements before attaching them to cases for further review and completion.

Technical Services Support Representative, Harte-Hanks, Inc./Fedex.com Project, Shawnee, Kansas, January 2nd, 2007 to August 2007

Answered In-Bound Calls nationwide & International calls for website Fedex.com.

Helped FedEx.com website user’s troubleshooting problems and print their FedEx labels over-the-phone and by email, and mobile PDA unit technology.

Solved technical problems using enhanced troubleshooting skills for both business and personal users of the website FedEx.com

Modis/Embarq, Small Business Home Business Repair Group, Gardner, KS September 2006 to November 2006

Customer Service Representative, (Temp-Job) Pro-Staff Employment Services, Temp Assignments at Composites One/AIPC, June 2006 to August 2006, North Kansas City, MO

Temp Assignment, Sanyo/Fisher Electric, April 2006 to May 2006, Lenexa, KS Cell Phone Tester/Technician Tested New Prototype Cell Phones For Sanyo Corp.

Temporary Employee, Temp Agencies, Kansas City, March 2005 to March 2006

H & R Block, (Seasonal Employee), HRB Service Support Center, Kansas City, MO September 2004 to March 2005 Customer Relations and Technical Support Specialist

Answering inbound calls from internal HRB employees and external clients, (income tax offices and retail or business customers).

Solved client’s problems over the phone, by email, and facsimile.

Used state of the art service ware software, and document every conversation and recommendation.

Inside Sales Representative, Sprint*, Small Biz Unit, Lenexa, Kansas June 2003 to November 2003, (One Sprint Sales Center, OSSC)

Outbound sales of Local and Long Distance Services, Sales of PCS Wireless Services, and Toll-Free Services to businesses on a nation-wide basis.

Customer Service/Retail (part-time), Gass Camera Repair, Mission, Kansas, (Family Business), December 2001 to June 2003, January 2000 to August 2000,(Part-time), and January 1995 to October 1996, while seeking a full-time position

Assisted retail customers at the front retail counter and over-the-phone. Helped customers with questions regarding cameras, film, batteries, etc.

Inbound Customer Service Representative, Risk Management Alternatives, Inc., Overland Park, Kansas, August 2000 to December 2001

Received inbound customer service calls for Qwest Communications for 14 states. Saved the Sale on customers’ telephone features such as call waiting, caller ID, feature packages, etc.

Customer Service Representative, Lynx Services, Overland Park, Kansas, November 1998 to December 1999, (Company moved to Paducah, Kentucky)

Processed automotive glass claims via inbound telephone calls, electronic data interchange (EDI), fax, and mail.

Responsible for receiving claims from 53 different insurance companies and dispatching them to automotive glass installers on a nation-wide basis.

Solved customer problems via telephone and computer fax. Intermediary between the insured clients, automotive glass installers, independent insurance agents, and insurance companies.

Consistently averaged 150-200 claims per week, exceeding team standard of 100 claims per week.

Inside Sales Representative, Southwest Technologies, North Kansas City, MO, October 1996 to October 1998

Technical detailing of wound care products by telephone and in writing to medical professionals in a 15-state territory.

Contacted doctors, nurses, and medical professionals to explain features, benefits, and usage of wound care dressings and Type 1 powdered collagen.

Received inbound calls, answered questions, and provided pricing to health care professionals and consumers.

Provided inside support for twelve independent manufacturers' representatives.

Sales and Marketing Representative, Relco Corporation, Overland Park, KS July 1990 to January 1995, (Re-Hire) Formerly with Relco in 1984, Kansas City, KS

Inbound Sales Representative, Wholesale Advantage Division, January 1994 to January 1995

Provided technical assistance and pricing to wholesale customers ordering automotive parts & accessories.

Outbound Sales Representative, Auto-Quip Division, July 1990 to January 1994 (Division Was bought by another company)

Contacted inactive customers and prospects, marketed wholesale brake parts, seals, automotive bearings and related hardware, through ongoing professional telephone contact and correspondence.

Single-handedly managed day-to-day operations of the division, including purchasing, inventory, and pricing structures in a highly competitive market.

Assisted with developing sales fliers, credit information, and collections.

Served as a liaison with a nationwide network of contract sales representatives for the Precision Division.

Inside Sales Representative, Hantover, Incorporated, Kansas City, Missouri, January 1985 to June 1990

Developed rapport with a diversity of new and existing accounts in the food processing industry, through ongoing professional telephone contact, and correspondence.

Generated consistent sales of $80,000 to $150,000 plus, per month.

Solved customer problems through persistence and uncompromising standards of customer service.

Advised other employees on features and benefits of specialized technical products, including material handling systems, scales, hoists, food processing equipment, and items requiring USDA and FDA approval.

EDUCATION

Midamerica Nazarene University, MNU, Olathe, Kansas

Bachelor of Arts Degree in May 1983

Classes towards Masters in Communications

Curriculum Major: Public Relations and Communications Curriculum Minor: Journalism and Marketing

Point Loma Nazarene University, San Diego, California January to August 1981. Took courses toward major

Shawnee Mission East High School, Prairie Village, Kansas College preparatory classes. High School Diploma, May 1978

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