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Social Media Customer Service

Location:
Houston, TX
Posted:
April 28, 2020

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Resume:

Nicole **** Lakes at *** Burke Drive

Houston, Texas

Cell: 508-***-****

Email:adcz4q@r.postjobfree.com

SUMMARY

Esthetician with excellent customer service skills and experience working in both medical/day spa and retail settings. I am looking to obtain a meaningful position where I have the opportunity to use my knowledge and skills as an esthetician. I take pride in the assessment and recommendations I make to enhance a person's overall appearance using my knowledge in natural health and beauty. I am respectful and sensitive to individual skincare needs. I have excellent interpersonal skills which will assist with face-to-face interaction with clients.

HIGHLIGHTS

Advanced facial treatments including Chemical Peels, Dermaplaning, and Microdermabrasion.

Full body waxing specializing in Brows and Brazilians.

Trained in advanced medical treatments with Inmode including IPL, Body FX, Laser Hair Removal, and Fractora RUV (Microneedling).

Extreme product knowledge and passion for personalizing natural health and beauty reigems and treatments for clients.

Customer Service, Training, and Management Skills in a corporate spa + retail setting.

Passionate in creating a relaxing and meaningful environment for my clients. PROFESSIONAL EXPERIENCE

milk + honey – Houston, Texas

September 2019 - Current

Licensed Esthetician - Brand Trainer

-Full Body Speed Wax Specialist

-Facial Speed Wax Specialist

-Advance Facial Services

-Chemical Peels

-BT MICRO

-NUFACE

-Lymphatic Drainage

-Body Treatments

-Lash + Brow Tinting

-Retail Specialist

-Possess the ability to knowledgeably and confidently speak about and teach milk + honey protocols

-Effectively supervises, trains and mentors staff according to milk + honey protocols

-Guides innovation by periodically reviewing existing protocols and policies and suggesting ways to elevate the milk + honey experience

-Supports Leadership by providing feedback about staff performance, attitude and ability to positively represent the brand

-Effectively supervises and holds staff accountable; participates in the coaching process as needed

-Guides employee actions and exemplifies a positive, proactive and productive attitude by acting as a role model in all interactions with staff and clients

-Is the point of contact for respective departments and an available resource for staff questions about policies and protocols

European Wax Center–Framingham, MA

June 2018- August 2019

Licensed Esthetician

Wax Specialist

-Full Body Speed Wax Specialist

-Facial Speed Wax Specialist

-Work with retail and provide our customers with personalized skin care consultations and recommendations.

LIFTLAB –Waltham, MA

April 2018 - December 2018

Licensed Esthetician - Brand Ambassador

Brand Trainer

Treatments including IPL, Body FX, Laser Hair Removal, and Fractora RUV (Microneedling).

-Chemical Peels

-Dermaplaning

-Advanced Facials

-Product Trainer and Educator

-Social Media Manager

-Influencer Outreach Manager

-1:1 Training of new staff

-Training and Education Seminars for store fronts

-Instructing Product Knowledge Classes

Pharmaca Wellness & Beauty – Seattle, WA Aug 2017 - April 2018 Licensed Esthetician - Manager On Duty

Beauty Department Educator

-Retail merchandising, store operation, natural product knowledge, & general management skills.

-Work alongside fellow practitioners including Naturopathic Doctors, Nutritionists, Herbalists, & Makeup Artists in helping customers achieve natural beauty and health.

-Work on the retail sales floor and provide our customers with personalized skin care consultations and recommendations.

-Makeup Application and customized recommendations for customers.

-Assist in planning and social media marketing for store related events.

-Trained in skin care and makeup lines including Lift Lab, Dr. Hauschka, Jane Iredale, Vapour, Sanitas, Juice Beauty, Avene, Acure, Trilogy, Mychelle, Devita, Derma E, Evan Healy, & more. Trieva’s Spa & Boutique – Seattle, WA Aug 2016 - Aug 2017 Licensed Esthetician - Retail Trainer

After completing a 6 week intensive in-house training, I conducted private client consultations and skin analysis. Performed brow sculpting and full face/body waxing specializing in brazilian waxing (averaging about 40-50 a week), advanced facials, microdermabrasion, chemical peels, dermaplaning, foot soaks, teeth whitening, brow/lash tinting, advanced body wraps, scrubs, and treatments including lymphatic drainage, aromatherapy treatments including reflexology of the hands, feet and ears as well as acupressure. Performed bridal and special occasion makeup applications using Jane Iredale makeup. Kept an extremely high retail to sales percentage averaging about 46% every month for the last 9 months. This resulted in being a trainer on retail, retention, and goal setting to current employees and incoming staff. Extreme product knowledge and certified training in PCA, Phytomer and Jane Iredale. Spa Tech Institute Student Clinic – Westborough, MA Sep 2015 - May 2016 Esthetician and Front Desk Administration –

Meticulously maintained spa appearance and cleanliness. Promptly answered multi-line phone, returned clients calls and scheduled appointments. Maintained rigorous standards of sanitation and sterilization as directed by law and the school's policies and procedures. Provided excellent customer service and skincare treatments to all clients. Sold Prima Fleur and Your Name skin care products and encouraged service upgrades. Trained new students on the range of spa services offered as well as administrative duties. Educated clients on skin care procedures and products. Conducted private client consultations and skin analysis. Performed full face and body waxing, signature and advanced facials, advanced body wraps and treatments including lymphatic drainage, aromatherapy treatments including reflexology of the hands, feet and ears as well as acupressure. Performed bridal and special occasion makeup applications including airbrushing and false lashes.

Behavioral Concepts INC – Worcester, MA Dec 2012 - July 2016 ABA Therapist –

Responsible for 1:1 ABA Therapy as well as a Group Leader for afterschool and weekend Social Skills programs. Transportation for students from school to Behavioral Concepts Inc. Responsible to teach students to acquire language, academic, self-help, and social skills. Assisted students, as needed, to acquire academic and/or appropriate life skills. This included toilet training, eating, and other self-help skills. Supported all members of the staff and assisted with ideas, suggestions and work duties. Actively participated in staff training programs designed to increase overall skills. EDUCATION

InMode MD - Swampscott, MA May 2018

Certification

● Body FX and MiniFX

● IPL (Photofacial)

● Laser Hair Removal

● Fractora RUV (Microneedling)

Phytomer –Salt Lake City, Utah June 2017

3 Day Face Training

● Certified in product knowledge and retail

● Certified in Advanced Facial Techniques

PCA –Seattle, WA Aug 2016

Certification

● Certified in product knowledge

● Certified in PCA Protocol

Institute de Epidermie –Woburn, MA June 2016

Microdermabrasion and Speed Waxing Certification

● Certified in crystal tip microdermabrasion

● Certified in Diamond tip microdermabrasion

● Brazilian Waxing

Spa Tech Institute – Westborough, MA Sep 2015 - May 2016 600 Hour Advanced Program

● Advanced Skin Analysis

● Advanced Facial Treatments including chemical peels and electrotherapy including galvanic and high frequency machines

● Superfluous hair removal of the entire body including brazilian waxing

● Advanced Body Treatments including hydrating and detoxifying wraps, cellulite treatments, hot stone treatments, reflexology, and acupressure

● Aromatherapy facials and body treatments including lymphatic drainage

● Massage techniques of the face, upper body, and swedish massage on the back

● Make-up application including training as a Bridal makeup specialist including airbrushing and false lash application

● Trained in business management, spa regulations and rules, and product knowledge in the professional grade Glymed line, the organic line Prima fleur, and the cosmetic line Your Name

● Sanitation, sterilization and infection control

● Physiology and histology of the skin, skin disorders, and health & nutrition of the skin

● Chemistry, bacteriology, body system, and human anatomy courses

● Electricity and machine knowledge

● Customer service, Sales and Marketing

● Student Clinic experience as an esthetician as well as front desk administration Shepherd Hill Reg. High School Dudley, Ma

High School Diploma; Class of 2015

CERTIFICATIONS & ACCOMPLISHMENTS

InMode MD Swampscott, MA

May 2018

PHYTOMER 3 Day Face Training Salt Lake City, Utah

June 2017

PCA Certified Seattle,WA

August 2016

Microdermabrasion and Speed Waxing Certification Woburn, Ma June 2016

Licensed Esthetician Malden, Ma

February 2016

Safety Care Certified Worcester, Ma

July 2015

CPI Certified Worcester, Ma

May 2015

Shepherd Hill Reg. High School Student Council Scholarship Dudley, Ma May 2015

*References upon request*



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