Roja Ramani Vipparathi.

adcz32@r.postjobfree.com

# ***, ***, ***** ****** *******, Campbell River B.C. V9W 1A6, Canada. Ph -250-***-****

Professional summary

An MBA graduate from France with work experience of IT services for more than three years. An avid learner of new skills, technologies, and infectiously applying them in my career and life. Believer in teamwork, I quickly adapt to changes and overcome challenges at work.

Achievements

"Associate of the month" awarded to me three times successively for June/ July / September 2017.

Solved highest number of tickets (1895 nos) in 3 months from July to September 2017.

Work experience

Food Service Supervisor June 2018 – Present

Tim Horton's www.timhortons.com Campbell River, B.C. Canada.

IT Technical Support Analyst Bilingual (French/English) May 2016 – June 2018

UNISYS www.unisys.hu Budapest Hungary

Role – IT user service support, Request management coordinator

oProviding technical support to users via phone emails and chat registers

oResolving customer issues in a clear, courteous, and mindful way

oSolving functional problems using the BMC software remedy tool.

oProcessing of web tickets.

oUpgrading to latest technologies and solutions applicable to company products.

Technical Trainer October 2005 – December 2007

Techno soft solutions Visakhapatnam Andhra Pradesh India

Role - Teach computer basics, MS Office.

oConducting training classes and exams for clients.

oPreparing course materials on subjects.

oAssisting students who required improvement in the subjects.

oImproving technical knowledge by learning courses

Roja Ramani Vipparathi

Internship experience

E- Commerce Assistant. June 2009 – December 2009

Ozalit Quimper France

Role – Online business assistance

oFormulating strategies to develop an online business

oEducating clients on the potential benefits of going online.

oAssisting clients in doing business online.

Assistant Commercial September 2008- May 2009

Armolux www.armorlux.fr Quimper France

Role - Assistant Commercial department

oSaving costs by negotiating rates with suppliers to the possible best price.

oSourcing the raw materials from various countries of Africa and Asia.

oChecking the quality of imported raw materials to ensure the high quality of the fabric.

oInspecting inventory and ordering the supplies to meet the production needs.

Education

MBA International Business February 2013

Ipag Ecole Superieure de Commerce www.ipag.fr Paris France

Diploma in French DELF A1, A2 level April 2011

University de Brest (UBO), Institute de Management Europe – Asie. Quimper France

Masters in Pre-MBA January 2009

ISUGA (EMBA) Institute de Management Europe – Asie. www.isuga.fr Quimper France

Bachelors of Commerce (B.Comm) April 2000

Andhra University Visakhapatnam India

Computer Education

IT courses – Visual Basic, SQL, ASP, C, C++, Testing Tools, and Oracle 8i. ITIL Training classes completion.MS – Word, PowerPoint, Outlook, and Excel.

Languages

French (C 1 level in speaking a 2nd highest level) English, Hindi, Tamil, and Telugu.

Certificates

Unisys Managed services center, MSC induction Training June 2016

Hobbies and Interests

Yoga, Meditation, Travelling and languages

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