RICARDO

ANGLIN

Plantation, FL *****

adcz2n@r.postjobfree.com

470-***-****

Microsoft Corporation: Payroll Operations Manager and Regional Process Owner/Director: Responsible for a team of 24 employees and 8 - 15 contingent staff. While at Microsoft was accountable for 62,000 US employees' fully accurate, on time, compliant and low cost semi-monthly paychecks. Managed payroll Operations Systems (SAP) and functions to world class performance including 98% accuracy for 5 consecutive years, 100% on time payrolls for 60,000+ employees $10 Billion annually and 100% clean audits at lowest historical cost in Microsoft history relative to industry metrics. Experience with Government payroll project cost accounting processes and multiple time keeping systems. Since Microsoft: I have consulted large fortune 500 companies and had roles of Sr. Payroll Manager / Director. See details in my job history below. I am an expert in Payroll / HR Business processes and Improvements by system Automation and streamline high risk areas.

Experienced Payroll Operations, Program and Vendor Manager with the ability to work cross functionally within multiple business groups. Effective and experienced manager of business process improvements, risk management, client services management, call center customer service management and business partner and stakeholder relationship management. A great people manager: with over 15 years of experience managing a team over 50 employees. I believe in building payroll knowledge and confidence in my team to be top notch payroll experts. Results-driven with exceptional practical judgment and memory for details with skills in developing process improvements, risk management, and team development initiatives. I have strong technological back ground and understanding of systems. I have successfully led key aspects of operations (Utilizing Six Sigma methodologies) and was able to contribute valuable business insight. Managed major department structure changes and process improvement programs, and fostered environments of high performance. Managed and Directed Payroll Operations for Microsoft, BAE Systems, Movement Mortgage and NCT.

I have managed payroll for many companies from large to small across many industries and payroll complexities. Such as Microsoft, BAE Systems, Magic leap, MM and NCT to name a few. See details below. TECHNICAL SKILLS AND AREAS OF EXPERTISE

Six Sigma certified, Project Management, Program Management, Payroll Systems management (ADP - Enterprise and ADP Work force now, People Soft HRMS, SAP. ORACLE and UltiPro (Ultimate software), Database design and implementation, Testing (BPRT, UAT). MS Office: (including pivot tables, v-lookup & queries, Visio), MS project, Payroll tool applications, Report Writer, Payroll Tax, and SOX Compliance. SIX SIGMA - CERTIFICATION AUGUST 2010

Seeking Payroll operations Manager / Director, Customer Service Management or Operations Management / Director Opportunity, bringing 13 + years of experience as follows: Available for Travel and Relocation

Willing to relocate: Anywhere

WORK EXPERIENCE

Sr Payroll Manager

MAGIC LEAP - Fort Lauderdale, FL

September 2018 to September 2019

Responsible for the oversight and management of the payroll operations, team and processes. I was able to identify High risk areas for error where there breaks in the process, manual touches and process not automated.

Able to update and streamline all Payroll and HR process by leverage system delivered functionality and customized reporting.

In result I was able reduce the payroll processing time from five days working to 10pm down to a 2 day process where the team was completed by 5pm.

The owner of identifying the best Global Payroll / HRIS system to meet the company's needs, growth, change and culture by creating the business case and completing the vendor evaluation. I was the resident liaison between Payroll, HR and business partners and the IT team that supported the People Soft system. Along with other the custom programs that integrated with the payroll process. Sr. Payroll Operations Manager

MOVEMENT MORTGAGE

June 2016 to August 2017

Responsible for the oversight and management of the payroll operations, team and processes. Maintained payroll information by designing and implementing systems; Directing the collection, calculation, and entering of data. Updates payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department/ division transfers. Determined payroll liabilities by approving the calculation of employee federal and state income and social security taxes, and employer's social security, unemployment, and workers' compensation payments. The owner of identifying the best HRIS system to meet the company's needs, growth, change and culture. The project manager and key steak holder of the implementation of the new Ultimate Software (UltiPro) HRIS system. Sr. Payroll Operations Manager

BAE SYSTEMS INC

July 2013 to January 2015

Managed the payroll operations team of 16, was responsible for the payroll disbursements process for BAE Systems, Inc.'s over 40,000 employees multi-state and international via the People Soft platform. Oversaw and monitored the department budget and activities to process employee payments electronically (ACH), checks and pay cards. Along with the management of the disbursement processes including void and stop payments, direct deposit holds, etc.

In this role, I mitigated training risks and employee development gaps that existed: By implementing a structured training, development and knowledge transfer process. Updated and expanded desktop procedures, implemented a payroll processing check list, created peer mentoring initiatives and the created and implemented a quality assurance function within the payroll operation.

I was able to effectively automate manual system processes reducing overall production time 30% and increased the teams work life balance, through the use of custom and ad-hoc delivered reporting to streamline payroll audits and variance reporting.

I was the resident liaison between Payroll, HR and business partners and the IT team that supported the People Soft system. Along with other the custom programs that integrated with the payroll process. In the first 6 months in the role I was able to improve the employee "pulse" surveys 90% in line with the company's objective of a "better work place" initiative.

Payroll Operations Manager - Regional Process Owner - Director MICROSOFT

November 2007 to October 2012

Managed payroll systems operations including over 35 system inputs to SAP & other payroll software tools. Ensured accurate and timely payroll processing, ensuring accurate W-2 reporting for 60,000+ employees $10 Billion annually issuing over 63,000 W2's. Paid $3 Billion in payroll taxes for 260 Federal, State and Local Tax jurisdictions. Validated inbound and outbound interfaces; Payroll Audits.

Established Governance role with the outsourced resource contingent staff team that processes all new hires (6,000+ per year), terminations (3,000+ per year), work address changes (3,000+ per year), home address changes (1,800+ per year), tier one phone / email support (12,000+ per year). Established "Customer First" initiative increasing the standards and level of customer service provided to our customers consisting of employees and business partners creating excellent customer relationships. 5 year track record for Customer Satisfaction surveys over 4.8 out of 5 (5=excellent) Primary Change Manager for payroll operations team for broad organizational changes to the US Payroll internal/ outsourcing model (outsourced 4 roles which grew to 8 roles). Lead the redesign and implementation of the Vendor resource team, Quality control requirements, retraining of personnel, and updates to SOP's and Business Continuity Plan

(BCP).

Managed payroll operations for all Microsoft strategic integration and divestitures transitions totaling on boarding of 25+ businesses and over 10,000 impacted employees.

Researched and responded to payroll inquiries and escalations from employees and HR Managers. Performed monthly/quarterly/yearly audit reviews and utilized cross-training methods to improve business system processes and operational controls and increase overall employee knowledge and skill level. 1. Passed all Microsoft internal SOX tier 1 and tier 2 audit reviews since my tenure with Microsoft. Oversaw the design and implementation of payroll processes needed to support process efficiencies, changes to compensation programs and statutory/Regulatory changes. (I.e. Wage theft protect Act, CT taxes, BSI upgrade etc.) Researched and reconciled GL out of balance issues. Year-end processing and adjustments. Director of Authorizations

NATIONAL CHECK TRUST

2005 to 2007

Oversaw all activities of the Authorization Customer Service and Support Call Center department (24 hours/7 day a week) of a team of up to 50 employees of different tier support levels. Managed and directed the Risk Management process and department and Risk system applications. Managed and directed the Check Authorizations / Customer Service Call Centers. Servicing over 800,000 calls per year. Ensured that department staffing and scheduling are adequate to handle daily call volumes and quality customer service is provided and established a more effective training program for the department and creation of a knowledge base call center.

Managed operations budget and reviewed monthly financial reports for department, identifying causes for variances. Developed and implemented department policies and procedures and oversaw all quality assurance initiatives and training objectives along with implementing corrective service solutions to adjust customer needs and complaints. Designed training and coaching program to employees.

Sr. Quality Assurance Manager

SPHERION

2001 to 2005

Senior escalation consultant for People Soft (Front end), People Soft Human Resources, Billing, AP, Payroll (US and Canada) and System Database support.

Supported the planning, coordination, training delivery, procedural documentation, ad-hoc reporting, communications, knowledge management and quality initiatives for the Payroll and Shared Service Department. This Role includes heavy business partner, associate and customer interface, problem solving, data analysis and coaching as a support to associates.

Supported and trained how to process payroll: the front office and back office processes of the PeopleSoft HRMS system to Branch Managers and the field users.

Traveled to branch locations to provide onsite training sessions and monitor daily branch activity such as data entry, hiring applicants, job orders and assignments, contacts, payroll and sales adjustment in the People Soft System (also known as Knowledge Sphere). To ensure the business was productive and effective in utilizing the systems associated. Recognized as a systems SME (Subject Matter Expert) on People Soft HRMS and work with the conversions from the legacy systems to People Soft.

Systems conversation / Business Analyst

Senior escalation consultant for People Soft (Front end), People Soft Human Resources, Billing, AP, Payroll and System Database support.

Maintained contact with network users and technical staff to communicate the status of problem resolution to network users; log and track requests for assistance relating to supported systems. EDUCATION

Bachelor of Science in Computer Information Systems UNIVERSITY OF NORTH FLORIDA

December 2000

SKILLS

ADP

HR

Payroll

benefits

Human Resources

MS Office

Microsoft Excel

Powerpoint

training

CERTIFICATIONS AND LICENSES

Six - Sigman

August 2010 to Present

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ASSESSMENTS

Global Director of Operations — Expert

October 2019

Planning and managing resources to accomplish organizational goals. Full results: https://share.indeedassessments.com/share_to_profile/ 68df9787837730523c7bc99997517590eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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