Customer Care Insurance

Angelo Valadez

***** * **** ******, *** **** Phoenix, AZ 85044

Phone 602-***-**** Email: adcz1w@r.postjobfree.com

CAREER OVERVIEW

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette, with a background in health care.

EXPERIENCE

Fiserv • Phoenix, AZ 06/2017-07/2019

Customer Solution Associate

Resolved bank customer with bank Issus's. Replace bank cards due to lost or stolen. Start dispute for fraudulent activity. Used verification process to identify customer.

Volt • Tempe, AZ 12/2016-04/2017

Product Support Representative

Temporary Position with TurboTax. Assist customers with navigation of software, answer simple tax questions, resolve any issues in completing customers tax return.

Optum • Phoenix, AZ 10/2014-11/2016

Customer Care Representative

Assisting members in submitting applications for insurance approval. Solved unresolved customer issues. Verified current and accurate customer information. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Urgent Care Extra • Chandler, AZ 05/2014-07/2014

Medical Insurance Billing and Coding (200 hour Externship)

Prepped documents such as patient history for physician review, insurance verifications, answered phones, appointment scheduling & reminders, faxing, alpha-numeric filing, scanning documents, charting and completing referrals, EMR entries, data entry, posting payments, processing appeals and denials, contacting insurance companies, working EOB’s and various insurance providers to include Medicare / Medicaid.

Residence Inn by Marriott Gilbert AZ 12/2013-05/2014

Houseman

Cleaned all public areas of hotel, knowledge of industrial cleaning chemicals and use of industrial cleaning equipment, steam cleaners, power washers, carpet cleaners, knowledge of pool chemical testing, was able to complete tasks in timely manner with the highest attention to detail and provided excellent customer service.

Marc Community Resources Mesa AZ 09/2012-02/2013

Behavioral Health Technician

Provided assistance to individuals in a level II residential site, maintained daily activities, assisted in

keeping appointments, educated individuals in medications, hourly progress notes, maintained systems that safely met residents' needs.

Certified that equipment and supplies were properly maintained, closely collaborated with management team to make necessary

improvements and satisfy resident needs, investigated, provided and submitted information to quality department about special

Incidents events and complaints.

San Carlos Apache Tribe Wellness Center San Carlos AZ 10/2008-06/2012

Recreation Technician

Provided day activities and transportation for program participants, prepared treatment plans and insured compliance, provided one on-one counseling with participants regarding anger and medication issues, taught life skill courses daily, facilitated drug and alcohol workshops, identified process improvements in day-to-day operations, educated staff on proper implementation of treatment plans and comprehensive client care, interpreted and communicated new or revised policies to staff, program participants, the public, government agencies and other organizations, was employee of the quarter – 2010

Gila County Guest Program Globe AZ 08/2007-07/2008

Job Coach

Provided job coaching for employed program participants, provided transportation to and from employment sites, accompanied clients to doctor appointments, dispensed medication, provided life skill training, and performed home visits for the purposes of insuring compliance with program requirements.

Pizza Hut Globe AZ 11/2005-07/2007

Shift Supervisor

Managed employees, set schedules, hired employees, directed marketing of product to the community, awarded for increased sales, established improved product presentation therefore increasing sales by 30%, improved employee retention, supervised and managed the daily responsibilities of employees consisting of cooks, dishwashers, wait staff, delivery staff, resolved and satisfied customer complaints, requests, and internal operational issues.

EDUCATION

Everest College Phoenix – Mesa AZ 07/2014

Medical Insurance and Billing Diploma

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