Customer Service
Resume:
Sheryl Gatica
Kansas City, KS ****1
adcz0m@r.postjobfree.com
Objective
I am interested in finding a position in which I can use my experience to the fullest, yet be open to learning constantly. I work efficiently and effectively under pressure, either alone or as a team member. I am organized; goals oriented and enjoy working in a culturally diverse work setting.
Employment History
Customer Service Associate
2/2011-1/2019 Farmers Insurance Group, Olathe, KS
Take claims from caller for Auto, Home, Medical or Roadside, from both call center as well as virtually from home up to 2 days a week.
Worked with AARP group for more than 1 year
Received Excellence in Claims award for assisting client in receiving his funds after all other avenues were exhausted.
Customer Service Associate
10/2010-2/2011 Stivers Employment Service, Overland Park, KS
Sent to Farmers as first assignment
Certified Credit Counselor
2/2010-06/2010 Forbes & Newhard Credit Solutions, Kansas City, MO
Assist clients with questions concerning bankruptcy, both Spanish and English
Create a budget with client for the future & offered ideas of ways to save money
Referred resources of other agencies that may assist client
Driver Manager/Dispatcher
5/2004-2/2010 Swift Transportation, Edwardsville, KS
Co-managed specialty fleet of 117 drivers to include scheduling, planning (assigning) loads, payroll, updated physicals, CDL renewals, randoms, making sure drivers followed DOT regulations with logs, among other duties
Assisted OTR (over-the-road) drivers in various ways from answering questions to payroll to getting directions for Spanish speaking drivers to helping to get a load going a particular direction
Education
1995-1997 University of Kansas, Lawrence, KS
One semester from a B.A. in Education
1992-1995 Kansas City, KS Community College, Kansas City, KS
A.A. in Education
Academis Achievements: A/B Honor Roll, Deans List & VP List
Other Experience
Microsoft Word & Excel, AS/400, General Office Equipment
Languages: Spanish (working knowledge), Sign Language (working knowledge)
References
References Available Upon Request
Contact this candidate