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Customer Service

Kansas City, KS
April 28, 2020

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Sheryl Gatica

*** ***** ***

Kansas City, KS ****1



I am interested in finding a position in which I can use my experience to the fullest, yet be open to learning constantly. I work efficiently and effectively under pressure, either alone or as a team member. I am organized; goals oriented and enjoy working in a culturally diverse work setting.

Employment History

Customer Service Associate

2/2011-1/2019 Farmers Insurance Group, Olathe, KS

Take claims from caller for Auto, Home, Medical or Roadside, from both call center as well as virtually from home up to 2 days a week.

Worked with AARP group for more than 1 year

Received Excellence in Claims award for assisting client in receiving his funds after all other avenues were exhausted.

Customer Service Associate

10/2010-2/2011 Stivers Employment Service, Overland Park, KS

Sent to Farmers as first assignment

Certified Credit Counselor

2/2010-06/2010 Forbes & Newhard Credit Solutions, Kansas City, MO

Assist clients with questions concerning bankruptcy, both Spanish and English

Create a budget with client for the future & offered ideas of ways to save money

Referred resources of other agencies that may assist client

Driver Manager/Dispatcher

5/2004-2/2010 Swift Transportation, Edwardsville, KS

Co-managed specialty fleet of 117 drivers to include scheduling, planning (assigning) loads, payroll, updated physicals, CDL renewals, randoms, making sure drivers followed DOT regulations with logs, among other duties

Assisted OTR (over-the-road) drivers in various ways from answering questions to payroll to getting directions for Spanish speaking drivers to helping to get a load going a particular direction


1995-1997 University of Kansas, Lawrence, KS

One semester from a B.A. in Education

1992-1995 Kansas City, KS Community College, Kansas City, KS

A.A. in Education

Academis Achievements: A/B Honor Roll, Deans List & VP List

Other Experience

Microsoft Word & Excel, AS/400, General Office Equipment

Languages: Spanish (working knowledge), Sign Language (working knowledge)


References Available Upon Request

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