Receptionist

SANDRA FOUCHER

* **** ******, ***** **********, MA 01535 – 508-***-**** adcz0h@r.postjobfree.com

OBJECTIVE

To obtain full time employment as Receptionist

PROFESSIONAL EXPERIENCE

Carroll Enterprises Inc., Case Manager life insurance, Worcester MA, 2016-2019

Managed the multifaceted life cycle of the life insurance application process of each case to service industry standards.

Acted as liaison between clients and the insurance companies to maximize the number of cases issued and placed.

Provided superior customer service, answered client inquires and resolved application requirements in a timely way.

Collaborated efforts with colleagues to obtain the most beneficial offer and suitable life policy for the clients.

Experienced using multiple computer applications, managed data to ensure proper recording and communicated data as necessary with detailed attention- to data security and personal information security.

Anastasi Insurance Agency Inc., Administrative Assistant, Charlton MA, 2014-2016

Delivered administrative and accounting support to the president and office manager.

Downloaded and maintained financial and insurance company reports and maintained records of various types of data.

Improved the efficiency of the workflow utilizing previous and currently acquired software, organizational skills and knowledge.

Jackson Hewitt Tax Services Inc., Income Tax Professional, Worcester MA, 2013-2014

Provided tax preparation services to individuals and small business owners.

Maintained and expanded current customer base with professional and courteous customer service.

McGrath Insurance Group Inc., Executive Assistant, Sturbridge MA, 2007-2013

Supported the President, CEO and other members of the management team of an independent insurance agency

Improved office efficiency by implementing a scanned data filing system which introduced time-saving measures of file access to the management and accounting departments.

Facilitated hiring of new employees, conducted interviews and communicated with staffing agencies.

Managed life and disability insurance support including licensing.

Drafted and implemented information security policies. Tracked compliance overseeing period reviews and results as a member of the company security team.

EDUCATION AND TRAINING

AMS360 Computer software for Insurance Agencies

TAM computer software for Insurance Agencies

Tax preparation training Jackson Hewitt

Life and Health Insurance license, since 2008, State of Massachusetts – (active CEU credits are up to date)

Notary Public, State of Massachusetts – active

Certificate of Accounting, Worcester State University

SKILLS AND QUALIFICATIONS

Proven excellence in communications and client service

10 years administrative/support experience

Recognized excellence as a life insurance case manager for superior customer service.

Detail oriented

Ability to maintain confidentiality

High level of integrity and dependability

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