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Administrative Assistant Front Desk

Greenville, MI, 48838
April 26, 2020

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Self-driven Administrative Assistant with a can-do attitude. Strengths in confidentiality, organization, details, conceptual thinking and timely project completion. Experience with vendor purchasing, publishing, travel management and working closely with peers. PROFESSIONAL EXPERIENCE

Spectrum Health

Administrative Assistant -Spectrum Health Rehab and Nursing Center -Fuller 2017-Present

• Provide complex clerical support for the Dir, Administrator and Director of Nursing and their teams.

o Manage office equipment, data base, IS coordination, work orders, order office supply and other items from multiple vendors (6 depts), stock and inventory. o Data entry, filing, mail merge, scan, copy, fax, frontline phones, answer questions and problem solve for clients and teams.

• Proficient in Word, Excel, Outlook, PowerPoint, OneNote, API payroll and corporate specific software applications

o Compose, edit and send correspondence; letters, email and memos o Prepare reports, spreadsheets, integrate reports, links and images in PowerPoint

• Maintain high-volume calendars; schedule meetings, appointments, book and manage conference rooms, AV, record meetings and/or written minutes

• Coordinate lunches, dinners, team outings, celebrations and holiday parties for small and large groups

• Corporate travel arrangements using Concur, conference registrations, memberships, and subscriptions for directors, assistant administrator and manager

• Expense reimbursement and monthly corporate credit card reconciliation for directors and supervisors (4 depts)

• Produce an attractive and informative monthly newsletter; responsible for collection of content, creation, editing, publishing and disbursement

• Manage and track provider credentials, background checks, education and certifications; requiring relationship with managers from departments company wide Foundation Coordinator -Spectrum Health United and Kelsey Hospitals 2016-2017

Provide complex clerical support for the Foundation Director and Board Committees; recording minutes, coordination with caterers, front desk office activities and CRM data management

Oversee financial aspects throughout the foundation including o Accounts receivable and deposit of gifts

o Event and daily cash control, check-out processes, credit card maintenance, and reconciliation o Fund management and monthly disbursement requests o Maintained operational budget as it relates to area of accountability

Coordinate donor recognition/signage with vendor including contract policies, sign content, proofing and finalization

Develop the fiscal year stewardship communications booklet

Coordinate Gift Shop/Gift Case activities and management of Gift Shop and volunteers for two hospitals – including all accounting, scheduling and purchasing

Serving as safety coach

Patient Reg. Specialist -Spectrum Health -Grand Rapids; Out Patient & Surgery 2010 – 2014

Understand complex insurance information to support the accounts receivable department

Understand systems of operation for confidentiality and attention to detail

Data entry, filing and scheduling –Cerner software, EPIC software and Surginet software

Front desk reception and multi-line phones, customer service and problem solving

Document scans and typing – Cerner, EPIC and MS Word

Responsible for patient comfort and reassurance

Brieden & Miller Orthodontics -Rockford, MI

Administrative Assistant 1995-2016

Provide complex office support including, maintenance of computer network, office and dental equipment, filing, scheduling, front desk reception, customer service, and maintain office supplies.

Managed image and patient databases including mail merge and confidential detailed treatment notes – MS Publisher, MS Word and Dolphin Imaging

Developed letters of correspondence to patients and professionals –MS Word

Designed advertising for various forms of media including direct mail, print and social such as newsletters, pamphlets and posts - MS Publisher, MS Word and Facebook

Event Planning including day of event management

OSHA Coordinator


Associates Degree in Applied Science – Dental Hygiene - Ferris State University, Big Rapids MI LEADERSHIP & TRAINING

First United Methodist Church, Greenville MI 1965-Present Hospitality Coordinator, Leadership Committee, Technology Team Lead; record, mix and post to website Staff trainer 1995-2016

Employee training: software, OSHA safety, office systems, data base and clinical standards for Brieden & Miller Orthodontics

Public speaking for Align Technologies 2008/2009

Continuing education presentations for dental professionals, class sizes from 8 to 80 – MS PowerPoint

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