Administrative Assistant Front Desk
Resume:
JULIE C BROWN
********@*****.***
PROFILE
Self-driven Administrative Assistant with a can-do attitude. Strengths in confidentiality, organization, details, conceptual thinking and timely project completion. Experience with vendor purchasing, publishing, travel management and working closely with peers. PROFESSIONAL EXPERIENCE
Spectrum Health
Administrative Assistant -Spectrum Health Rehab and Nursing Center -Fuller 2017-Present
• Provide complex clerical support for the Dir, Administrator and Director of Nursing and their teams.
o Manage office equipment, data base, IS coordination, work orders, order office supply and other items from multiple vendors (6 depts), stock and inventory. o Data entry, filing, mail merge, scan, copy, fax, frontline phones, answer questions and problem solve for clients and teams.
• Proficient in Word, Excel, Outlook, PowerPoint, OneNote, API payroll and corporate specific software applications
o Compose, edit and send correspondence; letters, email and memos o Prepare reports, spreadsheets, integrate reports, links and images in PowerPoint
• Maintain high-volume calendars; schedule meetings, appointments, book and manage conference rooms, AV, record meetings and/or written minutes
• Coordinate lunches, dinners, team outings, celebrations and holiday parties for small and large groups
• Corporate travel arrangements using Concur, conference registrations, memberships, and subscriptions for directors, assistant administrator and manager
• Expense reimbursement and monthly corporate credit card reconciliation for directors and supervisors (4 depts)
• Produce an attractive and informative monthly newsletter; responsible for collection of content, creation, editing, publishing and disbursement
• Manage and track provider credentials, background checks, education and certifications; requiring relationship with managers from departments company wide Foundation Coordinator -Spectrum Health United and Kelsey Hospitals 2016-2017
Provide complex clerical support for the Foundation Director and Board Committees; recording minutes, coordination with caterers, front desk office activities and CRM data management
Oversee financial aspects throughout the foundation including o Accounts receivable and deposit of gifts
o Event and daily cash control, check-out processes, credit card maintenance, and reconciliation o Fund management and monthly disbursement requests o Maintained operational budget as it relates to area of accountability
Coordinate donor recognition/signage with vendor including contract policies, sign content, proofing and finalization
Develop the fiscal year stewardship communications booklet
Coordinate Gift Shop/Gift Case activities and management of Gift Shop and volunteers for two hospitals – including all accounting, scheduling and purchasing
Serving as safety coach
Patient Reg. Specialist -Spectrum Health -Grand Rapids; Out Patient & Surgery 2010 – 2014
Understand complex insurance information to support the accounts receivable department
Understand systems of operation for confidentiality and attention to detail
Data entry, filing and scheduling –Cerner software, EPIC software and Surginet software
Front desk reception and multi-line phones, customer service and problem solving
Document scans and typing – Cerner, EPIC and MS Word
Responsible for patient comfort and reassurance
Brieden & Miller Orthodontics -Rockford, MI
Administrative Assistant 1995-2016
Provide complex office support including, maintenance of computer network, office and dental equipment, filing, scheduling, front desk reception, customer service, and maintain office supplies.
Managed image and patient databases including mail merge and confidential detailed treatment notes – MS Publisher, MS Word and Dolphin Imaging
Developed letters of correspondence to patients and professionals –MS Word
Designed advertising for various forms of media including direct mail, print and social such as newsletters, pamphlets and posts - MS Publisher, MS Word and Facebook
Event Planning including day of event management
OSHA Coordinator
EDUCATION
Associates Degree in Applied Science – Dental Hygiene - Ferris State University, Big Rapids MI LEADERSHIP & TRAINING
First United Methodist Church, Greenville MI 1965-Present Hospitality Coordinator, Leadership Committee, Technology Team Lead; record, mix and post to website Staff trainer 1995-2016
Employee training: software, OSHA safety, office systems, data base and clinical standards for Brieden & Miller Orthodontics
Public speaking for Align Technologies 2008/2009
Continuing education presentations for dental professionals, class sizes from 8 to 80 – MS PowerPoint
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