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Technical Support Representative

Location:
Arlington, VA
Posted:
April 26, 2020

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Resume:

Cortland Kimm

EDUCATION

University of Maryland - College Park, MD School of Public Health May 2019

Bachelor of Science in Public Health Science

Relevant Courses: Biostatistics, Anatomy I & II, General Chemistry, Organic Chemistry, Microbiology, Genetics

PROFESSIONAL EXPERIENCE

DrFirst Inc. – Germantown, MD June 2019 - Present

Hospital Services Technical Support Representative

Responsible for assisting in resolving technical support issues in hospital systems by analyzing data and using critical thinking

Serve as a liaison between healthcare facilities and Electronic Medical Record companies who utilize DrFirst’s software

Learned and operated a multitude of databases containing provider and healthcare software information

Read and interpreted xml data of API calls in order to determine problems and gain information

Assisted in creating a faster workflow for our support ticketing system to increase productivity

Affiliated Oral and Maxillofacial Surgeons of Maryland– Rockville, MD May 2018 – August 2018

Surgical Assistant

Assist Surgeons during oral and maxillofacial surgery while maintaining sterile technique

Interact with patients and families to record necessary medical information

Monitor patients’ vitals before, during, and after operations to ensure safety

Disinfect and sterilize surgical instrumentation and operating theaters

Northwestern University Medical Research Lab– Chicago, IL June 2017 – July 2017

Research Internship

Research the bacteria Necrotizing Enterocolitis in a medical research facility

Use different staining techniques to isolate protein tight junctions in infant’s large intestines

Conduct daily experiments and record the results in an organized fashion using Microsoft word, excel, and photoshop

Organized and refreshed patient records to ensure an updated chart for the patient appointments

Create 30 page illustrated abstract detailing lab procedures employed and resultant findings

Shadow and observe multi-hour pediatric surgery

Carroll County Hospital – Westminster, MD July 2017 - Present

Volunteer

Work in the Post Anesthesia Care Unit taking care of patient needs after surgery

Follow proper procedures to transport patients to various area within the hospital

Use skills and practices learned from prior Certified Nursing Certification training

LEADERSHIP / ACTIVITES

Alpha Sigma Phi Fraternity August 2016- May 2018

Executive Board, New Member Educator

Make executive decisions and plans for the organization and over 100 members

Develop, plan, and lead a new member education program to assist new members into the fraternity with the assistance of a new member education board

Create an academic goals plan for each new member in order to ensure academic excellence

Run weekly chapter meetings to inform the organization of upcoming events and review the past weeks activities

Public Relations Chair

Coordinate with other Greek and academic organizations to create, promote, and fund philanthropy events

Develop riveting and engaging initiatives to increase awareness of the Alpha Sigma Phi brand: to better the man, among other organizations in the community

Carroll County Career and Technology Center August 2015 –June 2016

CNA and GNA

Obtain Nursing Assistant Certification and Geriatric Nursing Assistant Certification

Took care of Nursing home patients during clinical training

Complete and pass a surgical technology course which included operations, terminology, and instruments

Boy Scouts of America April 2014- Present

Eagle Scout

Plan, organize, and complete stone fire pit and family area at Saint Joseph Catholic Church

Track and log over 200 hours of fundraising and volunteer help

Attend National Youth Leadership Training (NYLT), a two-week training course on how to improve leadership skills

SKILLS

Microsoft Office: Professional Excel, Word, PowerPoint and Photoshop Experience

Safety: CPR and First Aid Training

Mount Airy, MD 21771 443-***-****

adcyz9@r.postjobfree.com www.linkedin.com/in/cortland-kimm-b87957175



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