Resume of Rose Hales
Austin Peay University, Bachelor’s Degree in Management
Rancho Santiago College, Associate Degree in Quality Engineering
RAB Certified Lead Auditor (ISO9001:2002)
ASQ Certified Quality Auditor
Registered Medical Assistant through AMT and AA in Medical Technology, Virginia College
10/207 – Present
Kasai North America – Prattville (plant closing)
Develop and revise Control Plans, FEMA’s, and Process Flow Charts
Perform quality inspections, verifications, and gage checks (GD&T)
Perform Dock audits, first off inspections, and 100% certifications.
Review, write, and update SOS for production.
Perform 5 why’s and 8D’s from customers.
Implement corrective actions and preventive actions with verification.
Review COA’s for materials received.
Interface with all departments and assist.
Work in MS Office Excel, Word, PowerPoint, and Access.
Perform any duties that may be required
1/2014 – 7/2017
Contract Quality Engineer/Systems Engineer for Various Companies
Perform audits for TS-19649/ISO 9001:2015
Review SQA Data and prepare and validated data
Establish and Evaluate PAPP’s, FAI, MSA, 4M, 5Whys, FEMAs, CCP, CPA and 8D’s.
Perform Test on Products and establish requirements by Critical Process Analysis and SPC.
Developed procedures, instructions, SOP’s, and Criteria for inspections.
Interface with customers and suppliers when needed.
Work in MS Office Excel, Word, PowerPoint, and Access.
Use Calipers, Micrometers, Height Gauges and various Test Equipment.
Contracted for Hyundai (Suppliers Plant), WeidsPlastic (Auburn), Korens (Alex City), Lear Supplier, and Viscofan. All Automotive except Viscofan is Casing
6/2010 – 12/13
Central Alabama Foot Care
Medical Floor Supervisor, Registered Medical Assistant
Schedule and Work with patients for Doctor on care/wellbeing of patients.
Assist in surgery, procedures and wound care/dressings
Take x-rays and develop x-rays, Triage Pt’s.
Venipuncture, vital signs, IM’s, SubQ’s
Sterilization of surgery tools and autoclave procedures
EHR system and track inventory
1/2009-3/2009 (Plant Closed)
Perform management for all quality personnel (3 Shifts/6 Employees).
Wrote instructions and procedures for the quality department.
Developed and submitted PPAP’s and FAI’s as needed.
Developed the inspection criteria.
Interfaced with customers and suppliers on a regular basis.
Perform audits for Hanil TS 16949 requirements, and audit Suppliers for compliance to requirements.
Review Control Plans and update for customers.
Review and update 8-D’s and PPAPs from customers, Approved Suppliers PPAP;s..
Review Poka Yokes and status in machines.
Various other duties as assigned by Quality Manager.
Working knowledge of SAP and STAT software
MSOffice Word, PowerPoint, Excel, Access
VictoryLand Police Department
Develop documentation and set-up system for the Police Department.
Control the department’s documents (police records, arrest records).
Make new documents for various Police Departments outside VictoryLand.
Develop graphs and charts for Top Management.
Provide customer interface in regards to police matters with outside Police/Sheriff Departments.
Perform payroll functions for over 200 employees in the Police and Public Safety Department.
Benteler Automotive –Plant Closed, Frames - welding
Quality Engineer – Customers Mercedes and BMW
Implement ISO and TS 16949 Quality System.
Write work instructions and procedures (maintain and develop).
Perform gauge correlations for weld assembly lines.
8-D implementation and verification (corrective actions).
Control Plans and FMEA’s documentation and PPAPs.
Gage Data – Q-stat (statistic process program).
MS Office Word, Excel and PowerPoint
2005 – 2005
Halla Climate Control Alabama
Quality Systems Engineer – Customer HMMA
Started Implementation and documentation for TS-16949 procedures, work instructions, control plans.
Wrote test/requirements and instructions for Calibration and Receiving Inspection.
Interfaced with Customer and answered 8D’s regarding quality procedures and requirements.
Performed timekeeping for Quality Hourly Personnel.Worked with Production to ensure production work instructions were in accordance to requirements and set up document control system
CRH North America
Quality Engineer – Customers Ford, HMMA, and Mercedes
Ensure compliance to TS 16949.
Write procedures and work instructions.
Document/Process first run capability studies and Defect Rates for production lines.
Perform internal system and product audits.
Responsible for control of all documentation.
Prepare and review PPAP’s, 8D’s, and Control plans for compliance to requirements.
Prepare and review supplier documents.
Various other duties required to ensure compliance to customer requirements were met.
Dana Corporation (Plant Closed), Welding, Axles and Brakes
Responsible for the day to day operation of the quality system, QS 9000and TS16949.
Had 7 employees reporting to myself, 2 salary and 5 hourly.
Review all corrective and preventive actions for adherence to QS 9000 and TS 16949.
Oversee all dock audits, process audits, and inspection areas.
Review all NCMR’s for accuracy and implementation with corrective action.
Monitor attendance and vacation time.
Ensure customer satisfaction and supplier compliance.
Prepare and verify PPAP’s and AQAP’s are complied with.
Review and verified FEMA’s, PFEMA’s and 8D’s.
Perform and develop reports on the quality of the product and compliance to QS system.
Member of transition from QS9000 to TS 16949 team.
Write Quality Assurance Plans and Product Inspection Plans.
Write Procedures and Work Instructions.
Verify process controls and assure all customers’ requirements are met, verify all customer corrective actions and provide formal response to customers.
Document and perform internal quality audits to ensure compliance to ISO9001, AS9000, Airbus UK, Boeing Aircraft, Lockheed, General Electric and AS9100.
Perform statistical process controls and analysis.
Interface with all major Customers and ensure their trust.
Prime contact for Airbus UK Ltd. Relating for all quality issues.
Process internal /external non-conformances. Issue corrective action and follow-up.
Quality Control Manager
Responsible for a department of 5 employees. 4 Inspectors and 1 Lab tech.
Responsible for the implementation of ISO-9002, writing procedures, implementation stage and adherence of procedures.
Responsible for all inspection activities throughout the plant.
Responsible for Vendor discrepancies and notification to vendors and suppliers.
Worked in Tennessee for Aerostructures Corporation as Quality Compliance Auditor and in California for Dept of Defense Contract Management Area as Quality Assurance Specialist (U.S. Government – GS 1910-11, 7 yrs) Electronics/Aerospace (15 yrs)
References- available on request
I am committed to making you successful.
Rose M. Hales
5151 Upper River Road
Tallassee, AL 36078