CATHERINE MANUWA-OSEGHALE

* ***** ******** ******, ****** BUS-STOP, AKALA, AKOBO, IBADAN, NIGERIA • +234********** • adcyz4@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Exemplary customer service, team player mindset and exceptional Data-handling accuracy.

Record of dedication and dependability reinforced by consistent “exceeds an expectation” ratings on performance reviews and multiple “Best consultant of the season” awards.

Backed by excellent interpersonal skills and a commitment to customer service that has been described as “second-to-none” by employers.

AREAS OF EXPERTISE

Service Sales

Data-Handling Accuracy

Training/ Public speaking

Customer Service Excellence

Persuasive spirit

Excellent Customer follow

Record keeping

MS Word and Excel

EMPLOYMENT HISTORY

Immigration Consultant 2017 – 2019

Eduwalt Concierge, Lagos, Nigeria.

Increased sales and surpassed quota by following up on client via emails, text messages and phone calls there by presenting myself as reliable and trustworthy

Successfully convinced many customers to key into our services. Solved dilemmas about sales, discounts etc.

Effectively remained personable during rush hours, long days and late-night closings. Earned lots of referred customers.

Served as personal guide aid to many clients simultaneously by starting, maintaining multiple follow ups and updates on application.

Efficiently resolved cases of objection or doubts by making myself available to the clients as often as possible.

Administrative Manager 2019 – till date

Stockbridge college, Lagos, Nigeria.

handling relations with parents, students, employers, and the community

overseeing record-keeping

training, supervising, and motivating faculty including teachers and auxiliary staff, drafting and interpreting regulations and dealing with queries and complaints procedures

assisting with recruitment, public or alumni relations and marketing activities, managing budgets and ensuring financial systems are followed

providing administrative support to an academic team of lecturers, tutors or teachers, organizing and facilitating a variety of educational or social activities, managing student services such as guidance programs

purchasing goods and equipment, as required, and processing invoices

liaising with partner companies for sponsorship of certain programs like debate and talent shows, other schools, external agencies, government departments and prospective students

ACCOMPLISHMENTS.

Named “Best Immigration consultant of the year” at my initial place of work in recognition of excellent job performance and dedication to customer service.

Commended by supervisors for flexibility in changing work hours when asked, often filling in for absent employees during scheduled days off.

EDUCATION HISTORY

B.Sc. Degree in Computer Science 2016

Samuel Adegboyega University, Ogwa, Edo State Nigeria

(Equivalent to a Bachelor’s in Computer Science, as determined by World Education Services, Toronto, ON)

Stockbridge Secondary School 2011

Lagos state, Nigeria

Secondary School Leaving Certificate (SSCE)

(Equivalent to a High School Degree, as determined by World Education Services, Toronto, ON)

I AM IMMIGRATION READY: International English Language Test and Educational Credential Assessment for Canada Done.

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