Billy Norris
*** ****** ****** • Cleveland, MS 38732 • 662-***-****
Objective
To obtain a challenging and rewarding position where my skills, training, and my experience may be effectively utilized for continued professional growth and advancement.
Experience
Twenty years experience in Management and Supervisory
Willingness to learn and experience new ideas
Excellent problem solving and communication skills
Proven ability to prioritize and complete multiple tasks
Employment
Sales manager Years employed (2018-present)
Bestway Cleveland, MS
Responsible for overseeing the sales
Direct distribution of product or service
Maintain contact with customers
Responsible for inventory requirements and to monitor customer’s preferences
Ensure customer satisfaction
Generate numbers to determine if sales goals are met
Listen and respond to the customer’s needs
Production manager Years employed (2017-2018)
the bag connection Clarksdale, MS
Conducts training for employees
Responsible for daily operation
Continuous improvement on quality processes and procedures
Analyze opportunities (guide and plan actions around safety)
Implement Kanban System
Training employees on Kazien System, 5S, work instruction, Six Sigma Training
Training employees on quality alerts
Training employees on Hazmat
Sales manager Years employed (2016-2017)
Bestway Cleveland, MS
Responsible for overseeing the sales
Direct distribution of product or service
Maintain contact with customers
Responsible for inventory requirements and to monitor customer’s preferences
Ensure customer satisfaction
Generate numbers to determine if sales goals are met
Listen and respond to the customer’s needs
Production manager years employed (2013-2016)
McDonald’s Cleveland, MS
Responsible for making sure food are properly cooked
Responsible for making sure food are properly stored
Ensure that the food is served at the right temperature
Ensure product quality and ordering merchandise
Responsible for making sure the services are rendered
Manager YEARS EMPLOYED (2011-2013)
Murphy USA Clarksdale, MS
Ability to complete daily banking
Responsible for hiring
Ensure that procedures are being followed
Develops employee work schedules
Ensure product quality and ordering merchandise
Deal with any enquiries and complaints and monitor customer service
Assistant Manager years employed (2009-2011)
Wal-Mart Cleveland, MS
Responsible for assigning employees to their designated site
Develops employee work schedules
Managed the warehouse
Responsible for making sure the products and well displayed and stocked
Recommends measures to improve work procedures and worker performance to increase quality of services and job safety
Education
Diploma Years Attended (1983 - 86)
Cleveland High School Cleveland, MS
Delta State University
Music
Ashford University
Business Administration
Certificate of Management Years Attended (1995)
Del Carnegie Institution Atlanta, GA
Memberships
American Management Association
Skills
Delegation
Management
Computer
Sales
Supervisory
Leadership
References
Available Upon Request