Grant Trottier

905-***-****

adcywz@r.postjobfree.com

Service & Operations Management Specialist

Experience in a client-focused, service-oriented industry

Profile

A sharp business acumen, with a background in service, operations and fleet management which spans from sales and customer service through to human resources and administrative management

Excellence in generating new business, developing and servicing accounts and expanding and diversifying revenue streams through up-selling techniques and processes

A dynamic communicator with the ability to assess needs, collaborate with team members, present solutions, negotiate agreements and build long lasting business partnerships

A motivating manager with extensive experience in training, developing, coordinating, and leading high-performance teams to success

Expertise in strategically prioritizing, planning and steering projects and operations to maximize the use of resources, boost productivity, control costs and increase profitability

Talented in adapting to new skills and acquiring knowledge to master new industries, products and services and markets as illustrated by success in diverse business sectors

Career Track

Cintas Canada - Barrie

Route Check-In Supervisor (2016-2020)

Performed daily route check-in procedures by monitoring financial route activity and results through SAP reporting, invoicing and queries

Maximized revenue by monitoring garment orders and garment grade requests to manage and control material costs

Managed net billings, credits, pricing levels and lost replacement revenue

Oversaw the coordination, completion and resolution of customer requests

Conducted training programs to ensure corporate KPI’s were achieved and surpassed

Fleet Manager (2016-2020)

Successfully maintained and effectively managed all fleet vehicles and maintenance activities which included implementing cost maintenance controls, employee development and training and adherence to MTO safety standards and requirements

In alignment with corporate objectives and policies, all financial performance goals were achieved, budget and operating metrics were monitored whilst diagnosing and improving processes, procedures and performances to ensure increased cost savings

Cost management processes and cost savings were implemented and delivered, asset utilization and vendor management controls were monitored

Completed monthly fleet evaluations to ensure maintenance standards were met and preventative maintenance policies were being adhered to

Service Supervisor (2012-2020)

Successfully trained, developed and managed a customer-facing team of service sales representatives in customer service, on route and in-house performance and company standards

Effectively managed rental customer accounts, from sales through to service and delivery which encompassed service agreement renewals and goodwill visits

Actively consulted with customers to identify needs and capitalized on opportunities to cross-sell and up-sell products and services to maximize account revenue performance

Service Sales Representative (2002-2012)

Effectively managed rental customer accounts, from sales through service and delivery

Actively consulted with clients to identify needs and capitalized on opportunities to cross-sell and up-sell services to maximize account revenue performance

Nimbus Water Systems (2000-2002)

Sales, Service & Installation Coordinator

Managed, organized, developed and tracked new business opportunities for the outside sales team using CRM software

Prepared reports and analytical data to assess sales, marketing and service department efficiencies

Coordinated new customer product installations

Enterprise Rent-A-Car (1997-2000)

Assistant Branch Manager

Steered full-scope branch operations, from sales, customer service and human resources through fleet management, inventory control, financial and administrative

Proficiently recruited, hired, trained and directed associate team members

Proactively serviced existing clients while driving new business growth through strategic marketing, promotion and relationship building

Cost-effectively administered budgets to contain costs and improve bottom-line profits

Education

Diploma in Business Administration Co-operative Education - 1995

Seneca College of Applied Arts and Technology - North York, Ont.

Community Leadership

Rep Coach – Newmarket Soccer Club

Training

Supervisor Effectiveness Training

Route Check-In College

Leadership 201

Smith Driver Training System – Medium Duty Vocational Trucks

Alert Driving – Medium Duty Vocational Trucks

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