SATYAPRAKASHAGARWAL

Satyaprakashisanastutefinancialprofessionalwitharound12yearsofcomprehensiveworkexperiencein theBPObasedindustry.HisforteliesinAccountpayable,Vendorreconciliationsprojects,Inter-Company reconciliationpaymentprocessing,Paymentontimeprojectsandhasgoodhandsonvendormasterdata projectmanagement.

Apartfrom beingaCommercegraduate,SatyaprakashholdsMBADegreeinFinanceandOperationsfrom Symbiosis(SCDL).HehasbeenrewardedthriceinWiproandfourtimesinGenpactforhisexcellent performancetilldate.

EXPERTISEON:

WellversedwithMs-Office2007and2010(Excel,Word,PowerPoint)

SAP-FICOdomainusedvariousT-Codes

Internet,Web-PortalsandusedOfficeSpecificBusinesstools CAREERSYNOPSIS:

COMPANY DESIGNATION REPORTINGTO

WORKTENURE HQ/WORK

FROM TO LOCATION

Genpact

AssistantManager

(OPS)

SeniorManager May,2013 Present

Kolkata

ManagementTrainee

WiproLtd

SME Manager Nov’2006 May,2013 Kolkata

Sr.AccountsOfficer

(AP)

TeamLeader Jun2009 May2013 Kolkata

Sr.Associate TeamLeader Nov’2006 May,2009 Kolkata

JayashreeInfoTech

Ltd

(B.KBirlaGroup)

TeleSales

Representative

TeamLeader Dec'2005 Nov2006 Kolkata

WORKEXPERIENCEDETAILS:

GENPACT:

JoinedasTeamLeaderOperationsandrosetocurrentpositionofAssistantManagerOperations.

Presentlyhandlingteamof40+employeesforIndiafor3rdpartyaClientspecializinginBio-pharmaceutical productsspanningacrossmorethanhalfoftheglobe(EMEANAR).

PresentlyhandlingtheinvoiceprocessingteamastransitionedfromclientofCostaRica.

WorkingonthevariousreportingactivitiesandmaintainingtheSLAoftheclientrightfromdayone.

Managingoperationactivitiesondailybasisaswellasmanagingmonthendactivitiesoftheprocess.

Timelyclosingtheperformanceappraisalofthereportee.

Handlingoperationrelatedissuesbetweenthemanagementandtheclient.

TransitionedtheWave-2ofendusersqueriesfrom OnsiteCaliforniaandsuccessfullycompletedand receivedmanyappreciationsfromtheclientandstakeholder.

TransitionedOnyx(partofAmgen)singlehandedlysuccessfullyfromoffshoreandclosedthepilotbefore timeandreceivedbesteverfeedbackfromtheclientandmanagement.Itwasthebestevertransitionwith zeroissuesandescalation

Headingservicedeliveryfunctions,end-to-endownershipofentireteamandprocessesassigned.

Responsibleformeetingandexceedingoperationsandfinancialtargets.

MeetingdeadlinesandturnaroundtimeswithoutcompromisingonqualitynormswhileadheringtoSLAs

ImplementallcompanypoliciesrelevanttotheBPOOperations.

Buildingandmaintaininghealthybusinessrelationswithcorporateclients,ensuringclientsatisfactionby achievingdelivery&servicequalitynorms.

Preparation & presentation ofmonthly&quarterlyupdatesforhighermanagement,Client& other Stakeholders

HandlingClientescalations,ensuringpreparation&subsequentimplementationofaneffectiveRCAforevery erroroccurringintheduecourseofbusiness.

Ensuringcompliance&facilitatinginternalandexternalauditswithintheorganizationwithtimelyclosureof auditgapsifany.

Continuouslyanalyze,review,andstreamlineprocessesandworkflowsfocusingonquality,productivityand efficiency&capacityutilization.

ResponsibleforEmployeeengagement,sourcingandretentionofkeytalenttherebypropagatingan employeefriendly&knowledgeenhancingenvironmentontheoperationsfloor.

Identifyingtheteam’straining&developmentneeds,designinganddevelopingtheappropriatetraining programandcoordinatingwithsupportgroups.

Devising&implementingnewprocessimprovements/automationprovidingvalueaddedservicesand productivitybenefits.

ProficiencyofSAP,LegacybasedERPSystemsandimplementingcomprehensive&effectiveMISreporting.

WorkingontheGBprojectonreducingthenumberofbusinesscases. DOMAINSYNOPSIS

Preparationofproductivity,qualityandclientrelatedreports.

ReportingonSLAs,TATs,QualityScoresetc.

Monitoring&Reportingstandardoperatingprocedure updates

CapacityPlanning&VolumeAnalysis

Preparekeyfinancialstatementsfordifferentfunctionalareasensuringthataccurateandtimelyinformation isprovidedtointernalandexternalcustomersandstakeholders. COMPLIANCE/VENDORHELPDESK&PAYMENTHANDLING

Handlingvendorqueriesrelatedtotheiraccountslikepaymentinformation,shortpaid,skippedinvoices,other disputesetc.

Researching&coordinatingwithothersubprocessesfortimelyresolution.

Reportingonpertinentparameterstostakeholderslikeaging,paymentmade,outstandingdues,keyvendors activitiesetc.

PO&NON-POBASEDINVOICING-AUTHORIZATION&PROCESSING

ProperauthorizationofnonPObasedinvoicesperspecifiedDelegationofauthoritymatrix.

ProcessingofallPO(3waymatch)&NonPOInvoices,paybacks,creditnotes,debitticketswithinSLA timelines.

Internalaudit&controlssetuptoidentifyduplicate,overpaymentetc.

Vendormaintenance,Checkcancellation–Void&Reissue,Stoppaymentsofchecks,PRtaxreconciliationetc.

Proper&accurateGLcodingofinvoicesprocessed.

WIPROLTD:

1.WorkingasanSMEforTelecommunicationEuropeanclient&supportedAPDOMAIN. InvoiceProcessing(PO/FIandNon-GRinvoicesetc.)

Inter-unitReconciliation(Monthly&Quarterlybasis)

PaymentProposal(Inter-unitandMonthlycycleactivity)

WorkedasSMEandresponsiblefordailytaskallocationamongstteammembers

Assistingininternalaudits.

AP01andAP02(MISReportingandvariousadhoctrackers)

Handlingteammanagementissues,coordinationwithonshoreclients.

HandlingDisputes&Escalations

KPImeasurement(MonthlyTATasperstandards)

PalmaresReportActivity

Creationofprocessmaps(SIPOC,LearningPath)andupdatingofSOP’s

TrackingmonthlySLAperformanceandaddressingcustomerissuesandescalation.

Preparationandsubmissionofmanagementandexternalreports.

Managementreportingonaweeklymonthlyandquarterlybasis.

Ensuringadherencetoaccountingpolicies,financialprocedures,andothercontrols.

Ensuringintegrityofdataincludingaccuracy/completenessofdata.

MonitoringandreportingagainstKPI,performancetargetsandtrenddataonbusinessvolumeacrossrelevant countrycode.

2.WorkingasaSr.AssociateforInsuranceclientbasedoutofUS&supporteditsvoiceprocess.

HandlingInboundcalls

Insurancerelatedqueries

ActivelyparticipatedBCPexercise.

PRIDES&HONOR:

Appreciatedas“Star-Performerintheprocess”forcontinuousimprovementandskills

WorkedasSME(takingdailyhuddles,updatingnewexceptionsetc.)

Cross-trainedResourceinAccountsPayabledomain

AppreciatedasStaroftheQuarterintheprocessforadditionaleffortandextrainitiative.

Recipientof“PragatiBadge”formycontributionto“processimprovementfeature”andreducesthemanual workpressuretoattainmoreaccuracywithease.

JAYASHREEINFOTECHLIMITED(AGROUPOFB.KBIRLA)

WorkingasaTeleSalesRepresentativeandcateredtooutboundtele-servicesandsalescalls. ACADEMICCREDENTIALS:

YEAR CURRICULUM INSTITUTION BOARD/UNIVERSITY

2009 PGDBM/MBA SCDL

2002 GTADUATION Southcitycollege CalcuttaUniversity 1999 SECONDARY M.G.RungtaAcademy WBBSE

1997 MATRICULATION JulienDayschool WBBSE

TRAININGS/CERTIFICATION:

YEAR COURSE/PROGRAMME INSTITUTE/BOARD/UNIVERSITY

2011 TrainedinSAP Trainedbyinhousewiprotrainer

2017 CertifiedinFLMbootcamptraining Genpact

2013 Greenbelttrainedandtested

PERSONALDOSSIER:

DOB 22ndFEB1980 MaritalStatus Single

Father’sName LateRadheyshyamAgarwal PassportNumber J1552607(Active) MobileNo. 983-***-**** Skype

LinkedIn

Linkedin.Com/In/Satyaprakash-

Agarwal-74513438/

E-Mail

adcyve@r.postjobfree.com

LanguagesKnown EnglishHindiBengali Address:

Flat#4FDaffodilApartmentF/F12

HatiyaraRoadJyangraBaguiati

Kolkata700059

Professionalreferencescanbeprovidedonrequest.

Contact this candidate