Manager AP
Resume:
SATYAPRAKASHAGARWAL
Satyaprakashisanastutefinancialprofessionalwitharound12yearsofcomprehensiveworkexperiencein theBPObasedindustry.HisforteliesinAccountpayable,Vendorreconciliationsprojects,Inter-Company reconciliationpaymentprocessing,Paymentontimeprojectsandhasgoodhandsonvendormasterdata projectmanagement.
Apartfrom beingaCommercegraduate,SatyaprakashholdsMBADegreeinFinanceandOperationsfrom Symbiosis(SCDL).HehasbeenrewardedthriceinWiproandfourtimesinGenpactforhisexcellent performancetilldate.
EXPERTISEON:
WellversedwithMs-Office2007and2010(Excel,Word,PowerPoint)
SAP-FICOdomainusedvariousT-Codes
Internet,Web-PortalsandusedOfficeSpecificBusinesstools CAREERSYNOPSIS:
COMPANY DESIGNATION REPORTINGTO
WORKTENURE HQ/WORK
FROM TO LOCATION
Genpact
AssistantManager
(OPS)
SeniorManager May,2013 Present
Kolkata
ManagementTrainee
WiproLtd
SME Manager Nov’2006 May,2013 Kolkata
Sr.AccountsOfficer
(AP)
TeamLeader Jun2009 May2013 Kolkata
Sr.Associate TeamLeader Nov’2006 May,2009 Kolkata
JayashreeInfoTech
Ltd
(B.KBirlaGroup)
TeleSales
Representative
TeamLeader Dec'2005 Nov2006 Kolkata
WORKEXPERIENCEDETAILS:
GENPACT:
JoinedasTeamLeaderOperationsandrosetocurrentpositionofAssistantManagerOperations.
Presentlyhandlingteamof40+employeesforIndiafor3rdpartyaClientspecializinginBio-pharmaceutical productsspanningacrossmorethanhalfoftheglobe(EMEANAR).
PresentlyhandlingtheinvoiceprocessingteamastransitionedfromclientofCostaRica.
WorkingonthevariousreportingactivitiesandmaintainingtheSLAoftheclientrightfromdayone.
Managingoperationactivitiesondailybasisaswellasmanagingmonthendactivitiesoftheprocess.
Timelyclosingtheperformanceappraisalofthereportee.
Handlingoperationrelatedissuesbetweenthemanagementandtheclient.
TransitionedtheWave-2ofendusersqueriesfrom OnsiteCaliforniaandsuccessfullycompletedand receivedmanyappreciationsfromtheclientandstakeholder.
TransitionedOnyx(partofAmgen)singlehandedlysuccessfullyfromoffshoreandclosedthepilotbefore timeandreceivedbesteverfeedbackfromtheclientandmanagement.Itwasthebestevertransitionwith zeroissuesandescalation
Headingservicedeliveryfunctions,end-to-endownershipofentireteamandprocessesassigned.
Responsibleformeetingandexceedingoperationsandfinancialtargets.
MeetingdeadlinesandturnaroundtimeswithoutcompromisingonqualitynormswhileadheringtoSLAs
ImplementallcompanypoliciesrelevanttotheBPOOperations.
Buildingandmaintaininghealthybusinessrelationswithcorporateclients,ensuringclientsatisfactionby achievingdelivery&servicequalitynorms.
Preparation & presentation ofmonthly&quarterlyupdatesforhighermanagement,Client& other Stakeholders
HandlingClientescalations,ensuringpreparation&subsequentimplementationofaneffectiveRCAforevery erroroccurringintheduecourseofbusiness.
Ensuringcompliance&facilitatinginternalandexternalauditswithintheorganizationwithtimelyclosureof auditgapsifany.
Continuouslyanalyze,review,andstreamlineprocessesandworkflowsfocusingonquality,productivityand efficiency&capacityutilization.
ResponsibleforEmployeeengagement,sourcingandretentionofkeytalenttherebypropagatingan employeefriendly&knowledgeenhancingenvironmentontheoperationsfloor.
Identifyingtheteam’straining&developmentneeds,designinganddevelopingtheappropriatetraining programandcoordinatingwithsupportgroups.
Devising&implementingnewprocessimprovements/automationprovidingvalueaddedservicesand productivitybenefits.
ProficiencyofSAP,LegacybasedERPSystemsandimplementingcomprehensive&effectiveMISreporting.
WorkingontheGBprojectonreducingthenumberofbusinesscases. DOMAINSYNOPSIS
Preparationofproductivity,qualityandclientrelatedreports.
ReportingonSLAs,TATs,QualityScoresetc.
Monitoring&Reportingstandardoperatingprocedure updates
CapacityPlanning&VolumeAnalysis
Preparekeyfinancialstatementsfordifferentfunctionalareasensuringthataccurateandtimelyinformation isprovidedtointernalandexternalcustomersandstakeholders. COMPLIANCE/VENDORHELPDESK&PAYMENTHANDLING
Handlingvendorqueriesrelatedtotheiraccountslikepaymentinformation,shortpaid,skippedinvoices,other disputesetc.
Researching&coordinatingwithothersubprocessesfortimelyresolution.
Reportingonpertinentparameterstostakeholderslikeaging,paymentmade,outstandingdues,keyvendors activitiesetc.
PO&NON-POBASEDINVOICING-AUTHORIZATION&PROCESSING
ProperauthorizationofnonPObasedinvoicesperspecifiedDelegationofauthoritymatrix.
ProcessingofallPO(3waymatch)&NonPOInvoices,paybacks,creditnotes,debitticketswithinSLA timelines.
Internalaudit&controlssetuptoidentifyduplicate,overpaymentetc.
Vendormaintenance,Checkcancellation–Void&Reissue,Stoppaymentsofchecks,PRtaxreconciliationetc.
Proper&accurateGLcodingofinvoicesprocessed.
WIPROLTD:
1.WorkingasanSMEforTelecommunicationEuropeanclient&supportedAPDOMAIN. InvoiceProcessing(PO/FIandNon-GRinvoicesetc.)
Inter-unitReconciliation(Monthly&Quarterlybasis)
PaymentProposal(Inter-unitandMonthlycycleactivity)
WorkedasSMEandresponsiblefordailytaskallocationamongstteammembers
Assistingininternalaudits.
AP01andAP02(MISReportingandvariousadhoctrackers)
Handlingteammanagementissues,coordinationwithonshoreclients.
HandlingDisputes&Escalations
KPImeasurement(MonthlyTATasperstandards)
PalmaresReportActivity
Creationofprocessmaps(SIPOC,LearningPath)andupdatingofSOP’s
TrackingmonthlySLAperformanceandaddressingcustomerissuesandescalation.
Preparationandsubmissionofmanagementandexternalreports.
Managementreportingonaweeklymonthlyandquarterlybasis.
Ensuringadherencetoaccountingpolicies,financialprocedures,andothercontrols.
Ensuringintegrityofdataincludingaccuracy/completenessofdata.
MonitoringandreportingagainstKPI,performancetargetsandtrenddataonbusinessvolumeacrossrelevant countrycode.
2.WorkingasaSr.AssociateforInsuranceclientbasedoutofUS&supporteditsvoiceprocess.
HandlingInboundcalls
Insurancerelatedqueries
ActivelyparticipatedBCPexercise.
PRIDES&HONOR:
Appreciatedas“Star-Performerintheprocess”forcontinuousimprovementandskills
WorkedasSME(takingdailyhuddles,updatingnewexceptionsetc.)
Cross-trainedResourceinAccountsPayabledomain
AppreciatedasStaroftheQuarterintheprocessforadditionaleffortandextrainitiative.
Recipientof“PragatiBadge”formycontributionto“processimprovementfeature”andreducesthemanual workpressuretoattainmoreaccuracywithease.
JAYASHREEINFOTECHLIMITED(AGROUPOFB.KBIRLA)
WorkingasaTeleSalesRepresentativeandcateredtooutboundtele-servicesandsalescalls. ACADEMICCREDENTIALS:
YEAR CURRICULUM INSTITUTION BOARD/UNIVERSITY
2009 PGDBM/MBA SCDL
2002 GTADUATION Southcitycollege CalcuttaUniversity 1999 SECONDARY M.G.RungtaAcademy WBBSE
1997 MATRICULATION JulienDayschool WBBSE
TRAININGS/CERTIFICATION:
YEAR COURSE/PROGRAMME INSTITUTE/BOARD/UNIVERSITY
2011 TrainedinSAP Trainedbyinhousewiprotrainer
2017 CertifiedinFLMbootcamptraining Genpact
2013 Greenbelttrainedandtested
PERSONALDOSSIER:
DOB 22ndFEB1980 MaritalStatus Single
Father’sName LateRadheyshyamAgarwal PassportNumber J1552607(Active) MobileNo. 983-***-**** Skype
Linkedin.Com/In/Satyaprakash-
Agarwal-74513438/
**.*********@*****.***
LanguagesKnown EnglishHindiBengali Address:
Flat#4FDaffodilApartmentF/F12
HatiyaraRoadJyangraBaguiati
Kolkata700059
Professionalreferencescanbeprovidedonrequest.
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