Experience Summary

Around ** Years of overall experience in the area of Non-functional Testing and engineering.

Understand Customer needs including non-functional requirements to provide customized solutions related to performance testing and engineering

Experience in performing performance consulting/assessment across tools, infrastructure, operating model, skills to build best in class enterprise performance testing and engineering processes.

Provide cost effective performance testing, monitoring & profiling tools recommendations including open source tools leverage.

Experience in technologies/frameworks/areas such as IoT (Internet of Things), DevOps, Mobile Performance assessment, customer experience assurance.

Experience in building Performance CoE with various NFT offerings such as Performance Testing, Security Testing, Accessibility Testing and Operational Acceptance Testing (OAT).

Delivery Highlights

Delivery Assurance leader for Retail & Consumer Goods, Manufacturing and Logistics, Energy &Utilities, Travel & Hospitality and Banking and Financial Services Non-functional Testing and Engineering portfolios.

Managing global teams of around 150+ associates across India, US and UK.

Experience in Performing Non-functional testing and engineering consulting in identifying gaps and providing appropriate solutions to customers. This also includes tools recommendations and process improvements.

Perform Delivery RISK assessment to flag engagements which needs immediate attention and proactively devise RISK mitigation strategies.

Devising delivery Transformations plan in engagement with clear milestones and success criteria.

Coordinate with different tools vendors/partners in devising joint solutions for customers.

Track milestones and contractual commitments and delivery against the same.

Experience in operating in multi-vendor scenarios and achieving outcomes.

Business Development & Revenue Recognition

Owning proposal responses and creating pro-active pitches to solve customer problems.

Actively participate in pre-sales customer presentations and demonstrate solutions in line with customer expectations.

Working closely with project bid teams in deriving profit margins and working out competitive rates.

Constant revenue growth of the portfolios managed. The growth rate in the year 2019-2020 was ~25% on a base of $20+ MN.

Managed operations including Demand and Supply, Hiring, arresting revenue leakage and optimization of Cost of Delivery.

Focused on competency uplift/skilling of teams to align with change in customer needs/expectations.

Work Experience

Associate Director, Cognizant Technology Solutions (https://www.cognizant.com/)

Summary: Joined as Associate in 2006. Gained experience in multiple performance testing and engineering tools. Worked initially as technical team member and then graduated to a technical team lead. Stared participating in pre-sales activities and worked on proposals, estimation etc., Duration: May 2006 – Till date

Senior Test Engineer –Indium Software India ltd., (https://www.indiumsoftware.com/)

Summary: Started with training from Compuware tools (such as QA Load, TestPartner). Was engaged initially in functional testing engagements followed by performance testing projects leveraging QALoad and LoadRunner.

Duration: Jan 2004 – May 2006

Key Accounts/Engagements

Devised end-to-end Non-Functional Test Strategy including Performance, Security, Failover, Interruption & Operational Acceptance Testing for multiple global organizations.

Executing IoT based Non-functional Testing and Engineering engagements in accounts such as Caterpillar, Connected Homes and DevOps engagements in large accounts like JohnLewis.

Managed Non-Functional Testing for Large programs such as Loblaw, Centrica, Levi’s, Selfridges, Toyota etc., Was involved in initial knowledge acquisition in complex multi-vendor environment.

Managed Non-Functional Testing and Engineering delivery of strategic accounts such as Caterpillar, PepsiCo, Macys etc.,

Performed roles including program management, revenue tracking and resource management for a large-scale Resilience Infrastructure Initiative.

Performance Architect – Loblaw – Leading Retailer Based out of NA

One of the leading Retailer based out of Canada having ‘hyper markets’ across Canada. My responsibilities included:

RFP and KT Phase:

Was part of the proposal response team and provided overall Non-Functional Testing and Engineering solution, estimates, tool options etc.,

Travelled to Canada to initiate knowledge transition from incumbent vendor and establish team at onsite (Canada)

Actively interacted with customers and vendors stakeholders to initiate start stead delivery.

Setup the offshore team and let the engagement with a peak team size of 55.

Process and Delivery:

Implemented ‘Performance Assessment Framework’ to determine the right level of performance analysis/monitoring for applications based on risks scores.

Implemented detailed performance analysis using APM tools such as Dynatrace.

Performed Proof of Concept for ‘Early Performance Testing’ to showcase the benefits of ‘Shift-left’ model

Introduced NFT transformation around ‘process maturity’ which includes tools transformation, shift-right approach.

Added additional services such as Accessibility Testing, Security Testing.

Awards & Achievements

Best People’s Manager (Runner-up) award from Cognizant Quality Engineering and Assurance practice

ATLAS AWARD’ for doing an exceptional job of ‘keeping the trains running’ (Offshore Team) from Staples Inc., (www.staples.com) during 2011

‘Hi Fi’ & ‘You are Noticed’ awards from Staples

Awarded ‘Performance excellence corner award for 2008’ from Cognizant Performance Testing CoE.

Star performer award for Delivery excellence from Performance Testing CoE, Cognizant Technology Solutions.

Got the Highest Client Appreciation Award for the year 2005-2006 from Indium Software India Limited.

Tool Proficiency

Performance Testing & Monitoring – LoadRunner, SilkPerformer, Neoload, AppDynamics, SiteScope, MS Application Insights for Azure, PerfMon, Linux Native Monitors.

Academic Credentials

Master of Computer Applications (MCA), The New College, University of Madras, 1997 – 2000

Bachelor of Science (Computer Science), Voorhees College, Vellore, Tamil Nadu, 1994-1997.

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