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Front Office Customer Service

Location:
Chennai, Tamil Nadu, India
Posted:
April 26, 2020

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Resume:

Suresh Kumar. K E-mail adcypj@r.postjobfree.com

Mobile 893-***-****

Objective:

To utilize my skills and abilities in the outsourcing field, that offers growth and objective of the Organization. The most unconventional challenges to deliver results that exceed expectations, possesses strong interpersonal and leadership skills for any employer looking for.

Experience:

Creative Logix Pvt Ltd: ( Jan 2015 - Till date)

Designation: Executive - Admin

Responsibilities:

●Managing front office in courteous way and to maintain visitors management.

●Query handling, telephonic etiquette also following up with attendance, registers and updating it frequently.

●Coordinating with operations team interms of the training courses, candidates academic reviews and completion of courses.

●To take care of house keeping activities and instructing them their daily routine schedule which needs to be followed.

●Ordering inventories, stationeries, following up with vendor bill payments, checks, settlements from the finance department.

●Resolving technical issues like AMC units, network issues, electrical maintenance, CCTV and raising tickets and following with respective vendor people in order to sort out the issues.

●Handling courier management, floor and building maintenance to make sure everything is placed accordingly.

●Sending reports related to Admin tasks to managers and heading instructions from them and updating them daily, weekly and monthly activities.

●Keep update and to maintain each Admin trackers, following up with client policies and procedures.

Prometric Testing Pvt Ltd: ( Sep 2013 - Oct 2014)

Designation : Test Center Administrator

Delivery Side of Exam Responsibilites:

Exams are delivered with client practice procedures and policies and also with accurate data.

Candidates are checked with valid Passport and with Government issued Id’s to ensure only enrolled candidates are tested.

To handle candidates with patience and to solve their queries and issues to deliver exams effectively.

Administration Responsibilities:

●Managing and placing orders for Stationaries which is required for examinations.

●Managing Housekeeping Vendors and Couriers where in the couriers are sent on weekly and monthly basis to the respective heads.

●Solving technical issues which regards to the exams and also to the center and keep updating and also tracking it to ensure the problem is resolved.

●Maintaining ACU and CCTV units and rectifying, analyzing issues then and there.

●Taking measures on other facility issues, concerns and updating it to the managers.

●Escalating, Raising tickets for problems and issues to the Global Help Desk and filing it with Center Problem Report (CPR) which plays a legal document to the testing center.

●Updating client SOP and improve skills on new exams which are conducted in Future.

●Sending reports to the managers on daily, weekly and monthly basis in order to know the status of the daily activities of the test center.

● Answering phone calls, walk-in enquiries in a professional manner.

●Visiting client organizations and conducting exams for their employees and answering their queries in an efficient manner.

To Provide Quality and Professional Testing Environment to the Candidates to run smooth testing and also to carry on the General Administration procedures effectively.

Intelenet Global Services Pvt Ltd: ( Oct 2007 - May 2011)

Designation: Sr. Customer Service Executive

Responsibilities: Job Role involves payment processing, releasing payments against individuals, organizations and to check whether the customer is involved in suspicious activities also to make sure the payment should not reach the wrong hands. I belong to the team Sanctions mainly deals with AML (Anti - Money Laundering) that starts with the initial stage of

a) Payment Screening

b) Payment filtering

c) Payment Analyzing and Investigating which we process with the tool named CMS (Customer Management System)

I have handled currencies and mandators such as EURO, GBP, USD, EGY, AUS, SYS, MUS, UAE…..Since we are from GBP (Global Payment Processing) Our process is subject to change since we are updated through Process knowledge training on weekly and monthly basis in order to know more about sanctioned countries and their illegal activities also to stop the payment against them. Payments are also verified through user applications like Internet searches, secured browsers and with necessary documents and rules to ensure zero error in the team.

Education:

Master of Business Administration (M.B.A) in Hospital Management from University of Madras in March - 2019.

Bachelor of Computer Application (B.C.A) from University of Madras, Chennai Passed out in Dec - 2010 scoring an aggregate of 60%.

Diploma in Computer Technology (D.C.T) from Meenakshi Krishnan Polytechnic College, Pammal, Chennai Passed out in April - 2003 with 65%.

Secondary School Leaving Certificate from Rose Mary Matriculation Higher Secondary School, Tirunelveli Passed out in March - 2000 with 60%.

Soft Skills:

Computer Languages : C, C++ and HTML

Operating Systems : Windows XP, MS-DOS

Database : MS-word, MS-excel

Strength & Skills:

Exhibits a high level of professionalism

Strong relationship-building skills

Conflict resolution

Empathic listener

Patient warm and friendly.

Willingness to learn and execute things.

Hobbies:

Listening to music, Making dolls in Clay

Personal Information:

Date of Birth : 26.10.1984

Marital Status : Single

Languages Known : Tamil, English

Permanent Address : No.26,s 1st Cross st, Krishna Nagar, Chrompet,

Hastinapuram,Chennai-600044.

Declaration:

I hereby declare that all the information furnished above is true and correct to the best of my knowledge and belief.

Place: (SURESH KUMAR.K)

Date:



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