BARBARA J GRIFFIN

518-***-****(c) adcypa@r.postjobfree.com

SUMMARY

●Experienced Medical Technical Writer/Business Analyst/QA Analyst responsible for planning, organizing, writing and editing technical and non-technical documents for legacy software products and new software development.

●Excellent writing skills with twenty years plus experience writing/editing, QA review of technical publications,(Engineering manuals with PLC plans, IV & V process review, specifications, Medical, Scientific and Legal documents) business requirements documents (BRDs), system requirements specifications (SRS), system design specification (SDS), Deliverables, Crystal Reports, Project Status reports, Functional specifications..

●Strong analytical, planning, organizational, and time management skills; strong research skills including gathering and analyzing data from multiple sources (subject matter experts, project managers) to develop Web content, and possible training materials and online help content; proven ability to develop creative, unique, and relevant online content for the Web/intranet; superb interpersonal communication skills, particularly where technical information must be conveyed in a clear and convincing way.

●Understanding of the full Software Development Life Cycle (SDLC) in Software Testing and Quality Assurance fields

●In-house and freelance experience in multiple industries. Interacts with and learns client business challenges. Develops and produces creative solutions, enhancing client relations and adding financial value.

●Has an excellent track record of meeting deadlines, successful projects, and quality deliverables. Works closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications along with re-engineering existing applications.

TECHNICAL SKILLS

Microsoft Office Suite 2010 & 2013 Visio SharePoint 2010 & 2013

●MS Project 2010 Adobe Acrobat, PhotoShop Lotus Notes HTML

●HP Quality Center, HP QTP Waterfall, Agile JIRA

EXPERIENCE

Concise Write LLC 9/2017-Present

Medical Technical Writer-Editor / QA Analyst

Responsibilities include:

●Writing/Editing – QA analysis of healthcare documentation, including marketing copy and educational materials

●Updating how-to guides and user manuals

●Clarification of support documents and client facing web portal information.

●Communication of complex and technical information.

Xerox Corporation/Conduent 4/2014 -9/2017

Senior Technical Writer-Editor / QA Analyst

Responsibilities include:

●Interpretation and implementation of quality assurance standards across multiple projects.

●Analyze data to identify areas for improvement in the quality system.

●Develop, recommend and monitor corrective and preventive actions.

●Collect and compile statistical quality data.

●Prepare reports to communicate outcomes of quality activities.

●Identify training needs and organize training interventions to meet quality standard.

●Responsible for document management system (SharePoint).

Rapid Application Developers, LLC Albany, New York 2/2012-3/2014

Medical Technical Writer-Editor / Business Analyst

Project Management Office (PMO) Deloitte Consulting – NYS-Medicare/Medicaid Insurance System (MMIS) Program (Contract Position)

(Joint venture, undertaken to design and implement a single, integrated statewide health management system)

Responsibilities include:

●Writing/editing technical ideas in simple language; creating/modifying user documentation for a variety of materials, including how-to guides, instruction manuals and Web based applications; working directly with software developers, testers, team members, and business users to produce quality material that meets industry standards; creating and maintaining process flow documents and technical design documents; assisting QA team with test case creation and product testing when needed; ensuring clarity of technical language for the end user; writing clear and concise policies and procedures.

●Coordinating with stakeholders to assure timely execution of document deliverables and service activities, planning of current schedules and inventory control parameters for the deliverables and services consistent with the company or client requirements or as arranged with requisitions. Review production schedule dashboard to ensure that components and services are available in a timely manner.

●Development of sourcing strategies and required documentation, sourcing policies and procedures, and the generation of acquisition documents as required to be used in source selection.

Deloitte Consulting LLP, Albany, NY 10/2010-12/2011

Business Analyst / Technical Writer

Project Management Office (PMO) Deloitte Consulting – Statewide Financial System (SFS) Program (Contract Position)

(Joint venture, undertaken to design and implement a single, integrated statewide financial management system)

●As a contractor through GCOM Software, Inc., (Albany, NY) ensured language quality and technical content of documentation produced by Deloitte’s project teams for the NYS-SFS Program.

●Documentation included: Enhancement and Interface Functional/Technical Specifications, Unit Test Plans, Deliverable Expectation Documents (Implementation Preparedness, Training Delivery), Change Impact Analysis Report, Implementation and Conversion Guides, Configuration Design Workbooks, Integration Test Scripts, and Training Job Aids as well as Deloitte Onboarding Guidelines.

Responsibilities included:

●Implemented consistent planning, scheduling, and resource management processes to meet varying project sizes, scope, and needs. Analyzed schedule progress / performance and identified developing problem areas. Led project planning and scheduled review meetings.

●Identified process, performance, productivity, and other improvements, and worked with various levels of the organization to plan and deliver those improvements by conducting quality assurance (QA) on submittal documents, including Technical Specifications, Unit Test Plans (UTPs), Training Materials, Job Aids and templates.

●Specific QA tasks included reviewing content and format of project documentation Word and Excel files to ensure quality standards compliance.

●Analysis and documentation of business requirements and business use cases.

●Ensured that proscribed SFS submittal procedures were followed.

●Utilized PeopleSoft, HP Quality Center and SharePoint for results, metrics, implemented/queried Test Plan Documents, Test Cases, Defect Tracking & Reporting.

●Provided support to the Deloitte Functional, Technical and Training Teams in tasks such as document management and testing in training environments to be utilized by trainer training and end user implementation.

Atlas Copco Comptec LLC, Voorheesville, New York 4/2004-8/2010

Sr. Technical Writer- Editor - Manuals Department

(Global industrial manufacturer of standardized and customized compressors; 200+ employees locally)

Responsibilities included:

●Wrote/edited and produced multiple, concurrent technical manuals for the centrifugal compressors manufactured on site for customers world-wide, including SC-6 compressors for GE. Interacted with engineers, programmers and technicians gathering data thus enhancing interdepartmental understanding, cooperation and workflow while maintaining quality standards.

●Coordinated with appropriate manufacturing personnel to solve problems related to the Production Schedule, such as material shortage status, rejection, scrap and re-work. Utilized ERP/MRP in production planning and scheduling.

●Maintained status information, compiled reports concerning progress of work and viability of meeting Customer Order due dates. Interfaced with multiple departments regarding status of the materials and flow of the components. Assisted manufacturing engineering to correct manufacturing order router problems and manufacturing concerns for projects assigned. Provided full cycle project controls service from initial planning through detailed scheduling and change management.

●Generated manufacturing orders to meet the requirements of the production schedule.

●Analyzed project schedule daily to find loops and lags and implement corrective actions.

●Data gathering, procurement, editing and production of multiple, concurrent technical manuals Interacted with engineers, programmers and technicians to enhance interdepartmental understanding, cooperation and workflow while maintaining quality standards.

●During first year, directly contributed to increased technical manual output of more than 27% of previous year. In recognition, received ACC Excellence Award.

●Developed test plans to address multiple test levels and maintained compliance with ISO requirements.

EDUCATION

●In-house training: project management, workplace diversity, Six Sigma for intellectual activities

●Skill-improvement seminars and workshops: newsletter design, proofing, enhanced communication, writing, and web copy design.

●University of Texas/Arlington, Texas - Business Management studies

●Barnard College, New York City, NY - MA - English

●College of Mt. St. Vincent /Manhattan College, Riverdale, NY - BS - Biology

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