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Salesforce Manager

Fort Lauderdale, FL
April 25, 2020

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·Over 6+ years of IT experience with experience in the CRM Platform as Business Analyst and QA test designing, development and implementation of test procedures in manual and user acceptance testing

·Business Analyst with extensive of experience with solid understanding of business requirement gathering, documentation, business process flow and business process modeling

·Experience in creating BRD's and FRD’s

·Experienced in various domains like Government, Investment & Treasury, Banking and Financial services, Telecommunication, and Clothing domains

·Experience with BDD, TDD, and using dynamic practices and frameworks to improve Quality deliverables

·Proficient in Continuous Integration (CI)

·Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, developing/designing UML diagrams such as Activity, Class, and Sequence diagrams in addition to creating Business Requirements Document

·Proficient in using, creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes

·Proficient in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, agile, functional design, implementation and enhancement of projects in

·Designed and executed training of the salesforce on new Cloud Services products

·Strong knowledge in customized Case Management with Escalation Rules, Workflow, Approval Process, Validation Rules, Reports and Dashboards

·Prepare, document and deliver Release Notes for new technology releases

·Experienced working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts

·Substantial exposure to working on various project execution methodologies like Water fall model and Agile (Scrum)

·Business Process mapping and transformation

·Involved in projects to understand the business needs and objectives of the system and interacted with the end client/users and stakeholders, involved and gathered requirements for the integrated system

·Responsible for scheduling meetings, one on one sessions and facilitating System testing and UAT

·Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle

·Working with user group for requirement gathering throughout the planning and implementation

·Great interpersonal and communication skills, focused, self-motivated, organized, quick learner and team oriented


•Methodologies: SDLC, Waterfall, Agile, Scrum

•Project Management: MS Project, MS Office, MS Excel, MS Visio

•Reporting Tool: JIRA, Tableau, Microsoft PowerPoint, web FOUCS

•Business Analysis Software: MS Visio, Adobe Life Cycle Design

•Salesforce:, Sales cloud, Marketing cloud, Service cloud, Email templates, Workflows & Approvals Visual Force (components, controllers), DML, Import Wizard, SOQL, SOSL, UAT Environment

•Testing tools: SoapUI/Ready API, Postman, Selenium, Spring, Cucumber

•Languages: C++, Java, SQL

•Change Management: Prioritization and Implementation, Stakeholder Analysis, Change classification

•Operating System: Windows and Mac

•Other software: Genesis, TEMS, VM-ware, Adobe Creative Cloud


Advance Auto-Parts, Roanoke, VA. January 2020 – April 2020

Senior Salesforce Quality Assurance Analyst

Participating in daily Scrum meetings and updating on daily progress and strategies

Preforming the Salesforce Functionality and Regression testing on the users' stories

Validating Salesforce workflow rules, approval processes, and validation rules

Creating Test Cases Form Users' Story

Running Manual Test cases on the Sandbox Environment

Using Microsoft Test Manager to execute the test case, locating potential bugs in the test script

Uploading the bugs in Jira

Developing team communications and information for Stakeholder's meetings

Collaborating with developers and product owners to stay current on product features and intended functionality

Wrote, edit and update project manuals and technical documentation used by quality assurance team

Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork

Created and achieved product quality objectives and met product specifications

City of Miami, Miami, FL. September 2019 – November 2019 Salesforce Quality Assurance Engineer

Participating in daily Scrum meetings and updating on daily progress and strategies

Running Test cases on the Sandbox Environment and comparing the results with BRD

Preforming the Salesforce Functionality testing on the development

Maintaining test environments to support testing efforts

Reviewing Salesforce requirements, designs, and other documentation to ensure testability

Validating Salesforce workflow rules, approval processes, and validation rules

Testing page layouts

Using Selenium, locating potential bugs in the test script

Updating the Potential Bugs on Vertiba Community

Coordinating with project management staff on testing timelines and project scope

Identifying and tracking defects with Salesforce and supporting developers in resolving problems by completing additional tests

Providing basic technical support and resolving issues for clients on a variety of the project requirements

Updating Stakeholder’s on weekly meetings and developing better plans and revise proper protocols to meet objectives by demonstrating test cases’ demos

Translating the requirements from the stakeholders to the vendors and developers

Proposing improvements to development and testing processes to positively impact usability, function, and performance

Monitoring key dates to ensure information is obtained by deadlines

Planning and implementing security measures to safeguard vital project data

Testing scenarios and databases to identify issues and make necessary modifications

Monitoring government regulations and standards to ensure alignment with project policies and procedures

Developing team communications and information for Stakeholder's meetings

Optimizing test cases to maximize the success of manual software testing with consistent, thorough approaches

Collaborating with developers and product owners to stay current on product features and intended functionality

Performing Regression test at the end to make sure the functionality is unchanged

Debugging code and located root causes of problems by reviewing configuration files and logs

PNC Financial Services, Inc., Pittsburgh, PA. June 2018 – July 2019

Salesforce Quality Assurance Analyst

•Participated in developing functional requirements for business systems; tests, trains and implementing applications

•Translated client’s requirements to BRD and participated in technical designs and tested planning

•Collaborated in a team of Administrator and developers in a wide range of Salesforce projects

•Updating framework function when needed

•Developed the Automation Test Scripts

•Execution of test scripts using selenium

•Hands on working experience in role hierarchy, custom profiles, custom objects, custom fields, page layouts, custom tabs, custom fields

•Provided stakeholders with SME’s input throughout the SDLC process, from idea to deployment stage

•Tested salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, fields validations and its access to the user based on defined profile

•Created team specific Agile process flow in JIRA to move tasks from one activity to another

•Designed prototypes and configured and tested new or enhanced applications

•Evaluated QA / data conversion MS-SQL for logic problems. Automated key testing scripts via MS-SQL programming

•Monitored and managed data quality through ongoing data analysis

•Performed customer support processes and activities for the implementation of new or existing applications

•Monitored the efficiency and effectiveness of application operations and troubleshoots problems, as necessary

•Quickly learnt new concepts, applications and implemented them in the project successfully

•Excellent Team player with ability to work effectively with all levels of organization and individually as well

Edward Jones Investment, St. Louis, MO. June 2017 – June 2018

Quality Assurance Analyst

•Performed in-depth Qualitative Research on financial market

•Worked with product management to create and maintain solution roadmap

•Assisted other team members, scrum development team, and enterprise architecture in developing solution delivery best practices

•Worked with Testing and Development during Sprints to determine an appropriate level of acceptance testing

•Involved in User Acceptance Testing

•Performed risk management to minimize project risks

•Provided sprint goal and tactical objectives to scrum team, and provide quick decisions to system level questions and defect triage

•Worked with program management to track schedule against the roadmap, escalate risks & issues

•Worked directly with the development team, answer questions related to acceptance criteria and ensure that the work performed meets customer expectations

•Assisted the Product Manager and Scrum Master to identify and implement best practices and improvements to the product development process

•Worked within an Agile framework to deliver the product in three weeks sprints, prioritizing development team's work with Scrum

•Created visually impactful dashboard in Excel using charts, tables and graphs

•Developed SQL Reports using advanced queries in OLTP system and web FOCUS

•Interacted with BI team in fine Tuning SQL and creating web FOCUS reports

•Lead major system design efforts and managed key deliverables, evaluate business requirements to identify gaps, interdependencies and reconcile conflicts with proposed solutions

•Provided organizational leadership through coordination and planning for all supervisors and employees with recommendations for corporate policies and procedures

•Created and delivered frequent verbal and written presentation of firm financial information and financial insights to senior Firm leaders

•Collaborated with multiple clients, vendors and staff regularly for project development updates and coordination of services

•Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them

•Worked smartly by setting effective work goals, establishing priorities, and planning well in order to produce quality work

•Took constructive actions with little or no direction from others

Jos. A Bank, Washington, D.C. January 2017 – May 2017

Systems Analyst

•Understood the in-store tailoring business and provided expert insights on business opportunities

•Provided insightful financial analysis and strategic insight

•Supported Store Operations organization with special analysis and provided recommendations based on findings on how to drive the alterations sales.

•Supported the multi-units’ managers and executives on payroll, staffing of the tailor shops.

•Partnered with the National Tailoring Shops to ensure the right amount of product is tailored in-store vs. at the NTS.

•Managed and maintained the alterations sales plan and makes recommendations on how to incentivize this business metric

•Create data queries for clients using SQL, Crystal, Access and Excel

•Create SQL procedures for software implementations.

•Performed variance review, financial reporting and analysis for the field management and store operations leadership teams on alterations, shirt gripper and crease-it sales

•Created strong partnership with NTS Management to align on the tailoring business and support

•Identified opportunities to automate and improve reporting process for the tailoring business

High-Rise Technologies, Islamabad, Pakistan May 2014 – December 2016

Quality Analyst

•Collaborated with multiple clients, vendors and staff regularly for project development updates and coordination of services

•Developed and maintained proper documentation for all new communications, configurations and changes, following established change management control procedures

•Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders

•Gathered requirements and modeled the data warehouse and the underlying transactional database

•Performed analysis and presented results using SQL, SSIS, MS Access, Excel, and Visual Basic scripts.

•Identified source systems, connectivity, related tables and fields and ensure data suitably for mapping.

•Utilized collaborative information gathering sessions with Executive management and business users to gather and elicit "as-is" processes to identify areas for improvement for process optimization and streamlining - identification of gaps.

•Formulated process flow documents / charts and develop and document "to-be" processes ensure successful and effective translation of business needs into actionable requirements.

•Followed Agile Methodology, conducted Story Card Sessions, created story cards, and prioritized them

•Provided timely status updates to customers, project managers and teams

•Communicated potential impacts to supervisor and management staff

•Coordinate trouble resolutions with end-user and vendor of trouble circuits

•Performed extensive requirement analysis including data analysis and Gap analysis for functional variances, exceptions and processing rules

•Conduct daily status meetings within the group and provide updates to the QA Manager

•Involved in Functional Requirement Specifications, QA Test Plan, and QA Test Scenario review meetings


Marshall University, Huntington, West Virginia

M.S. in Engineering Management

COMSATS University

B.S. in Computer Science

University of South Florida, Florida

Certification - OSHA 30 hours General Certification

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