Employee Relations Human Resource

Pamela Cribley

***** ****** *****, *** *******, Texas 78261

Cell: 210-***-**** ********@*********.***

Summary

Human Resources Professional with a focus on coaching, leadership development and training. Experienced in performance management, succession planning, compensation, staffing and employee relations. Known for strong ability to partner with clients to develop creative solutions that meet evolving business needs. Experience

January 2016 to January 2020

Zenith Laboratory Services, LLC-San Antonio, TX

Human Resources Director-responsible for creating and implementing all human resource functions: company policies, procedures, compensation and payroll administration, workforce planning, employee relations, benefits, HIPAA compliance. Provided guidance and coaching to employees and managers in two primary locations as well as remote employees in eleven different states.

September 2013 to October 2014

Rose International/Procure Staff

Temporary Assignment with Aetna Insurance-Hartford, CT Sr. Employee Relations Consultant-provided coaching to employees and managers regarding HR policies and standards of practice in the areas of attendance management, leave management, performance management, workplace behavior, misconduct and dispute resolution. May 1984 to July 2010

Aetna Insurance – Hartford, CT

Sr. Human Resource Business Partner- 25 years of Human Resource experience supporting a variety of business clients. Formed strong working relationships with business clients to meet business objectives. Partnered with human resource professionals within HR Center of Expertise to address client needs and meet corporate HR objectives. Demonstrated key skills and achievements in the following areas: PERFORMANCE MANAGEMENT

• Reviewed annual performance documents with managers to ensure appropriate and fair assessment of all employees.

• Advised managers on base salary and variable compensation decisions related to job performance and hiring.

• Managed performance improvement process including analysis, coaching and preparation of supporting documentation.

TRAINING & DEVELOPMENT

• Facilitated management workshops covering company policies and procedures; behavioral and performance issues; compensation and benefits; leadership; diversity; and civil treatment.

• Administered numerous corporate programs including: sexual harassment, code of conduct, performance management and other human resource/management related topics.

• Developed and facilitated interviewing skills workshops to prepare managers for high-volume hiring. Training aimed to improve the selection process, hire more qualified candidates and reduce turnover.

• Certified Voices 360 Leadership Coach

COMPENSATION & BENEFITS

• Participated in annual internal Equal Pay Act/Title VII audit. Pro-actively addressed legal and salary inequities and made recommendation for improvement.

• Analyzed Customer Service Representative competitive compensation levels and developed a three year salary plan for improving retention and job satisfaction. STAFFING/WORKFORCE MANAGEMENT

• Involved in all levels of sourcing and recruiting from front line staff to executives and medical professionals.

• Facilitated round table discussions for succession planning and talent pool placement for all client groups.

• Integrated and analyzed data from multiple sources to support decision making and validate business plans.

• Worked to find creative solutions to meet staffing demands (high school work study programs, college interns).

EMPLOYEE RELATIONS

• Coached managers in techniques for resolving a variety of employee relations issues including: poor performance, alleged discrimination, inappropriate behavior, fraud and other conduct violations.

• Led managers through two mandatory reduction in force initiatives, numerous reorganizations and one site closure without adverse action.

DIVERSITY

• Partnered with business leaders to analyze minority hiring practices and career progression. Developed a plan to improve minority advancement into middle management positions.

• Three regional minority employees were identified and selected to participate in the corporate high potential training program.

RETENTION

• Analyzed annual employee engagement survey results for all client groups. Presented findings to management leadership and partnered to create action plans to address gaps.

• Worked with business leaders to develop a Career Pathway Progression which created structure and guidelines for career advancement opportunities within a given position. MERGERS & ACQUISITIONS

• Handled due diligence and integration transition activities with newly acquired companies. Education

Texas A&M University

College Station, TX

Health Education

Bachelor of Science

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