OPERATIONS & SUPPLY CHAIN PROFESSIONAL
Resourceful and skilled Professional offering expertise in team leadership, finance, technology, inventory control, quality assurance, import/export operations, and problem-solving. Extensive experience facilitating operational excellence across multiple departmental levels. Credited with continuously improving logistics and supply chain management. Proven ability to develop and implement procedural enhancements that lead to the attainment of critical long- and short-term goals. Dedicated to building and maintaining high standards across key performance indicators.
AREAS OF EXPERTISE
Operations Management Team Leadership Purchasing Logistics Supply Chain Management Inventory Management
Quality Assurance Client and Vendor Relations
Pricing Cost Control Audits Communications Meeting Facilitation Vendor Management Sales Support
Relationship Building Strategic Planning
PROFESSIONAL WORK HISTORY
Landmark Athletics- Mississauga-ON Contract-Nov. 2018-June 2019
Job Title and Responsibilities:
Organize and oversee multiple departments to pinpoint areas in need of betterment, and streamline processes accordingly. Recruit and train staff, ensuring a strong foundation of policy and procedural knowledge. Implement steps that guarantee operational efficiency and an environment that drives positive overall customer experience. Effectively manage teams, production, warehousing, pricing, purchasing and distribution of goods.
Oversaw and guided the day to day operations of the warehouse, including order picking, checking, shipping, returns (Customer and Vendor), receiving and logistics/transportation (in house and external).
Ongoing evaluation of inventory storage, quality of movement and effective use of space.
Improved communications with suppliers, manufacturers, retailers, and consumers.
Ensures that customer needs are met and exceeds their expectations wherever possible.
Problem solves to meet all cost, productivity, accuracy, and scheduling goals.
Dynapro Equipment, Ltd., Sudbury & Mississauga-Ontario
Job Titles and Responsibilities: 2011 to 2018
OPERATIONS / SUPPLY CHAIN COORDINATOR / QUALITY ASSURANCE MANAGER 2013 - 2018
Facilitated procedural enhancements and enacted continuous improvement measures. Created and enforced policies and processes that contributed to overall organizational success. Optimized operations management while supplying expert oversight of supply chain and logistics. Delivered impeccable sales support while managing a $5M budget. Ensured accurate invoicing, conducted beneficial internal audits, and expedited the ordering process. Experience in managing the warehouse workflow, shipping & receiving.
8 years' experience in a leadership role.
Spearheaded a barcode project that significantly streamlined inventory management.
Purchasing- Vendor Contract Management
Improved sales profits by auditing freight costs.
Became ISO Certified and implemented the Quality Management System.
Orchestrated the movement of the entire warehouse to a different district, reducing freight costs while improving delivery time.
Industrial Pumps knowledge
Experience dealing with non-Conformance with the customer and manufacturers. (Vendor shipping errors, unscheduled vendor deliveries, pick-up delays at vendor warehouses, reoccurring packaging issues, unresponsiveness, quality issues
Maintained the Quality Assurance program for processes improvement.
OFFICE / LOGISTICS MANAGER 2011-2013
Strategically organized the office to achieve increased productivity. Effectively managed databases, HR and accounting support, logging, storage, and customer care.
Organized all International shipments process (NAFTA, B-13, Commercial Invoice)
Organized direct and blind shipments from vendors to the customers.
Successfully balanced cash flow between A/P and A/R.
Built and maintained new accounts with different 3PLs, leading to improved cost and delivery results.
Improved warehouse workflow by conducting inventory management analysis, optimization of warehouse space and setting KPIs to engage and empowering warehouse employees
EARLY CAREER SUMMARY
ADMINISTRATIVE ASSISTANT, Wisdom English School, Goiania, Brazil
ADMINISTRATIVE ASSISTANT, Swick Mining Services, Sudbury-Ontario
EDUCATION AND PROFESSIONAL DEVELOPMENT
DIPLOMA – BUSINESS ADMINISTRATION / MANAGEMENT, Cambrian College, Sudbury, ON
Business Math; Accounting Simulation; Business Research; Organizational Behavior; Customer Service; Intro to Marketing I/II; Business Plan Project
CERTIFICATIONS: Canadian International Freight Forwarded – Module I/II; International Trade Certificate and Advanced International Trade Certificate (Import/Export), Canadian Custom Procedures, International Relations, Import/Export Procedures, NAFTA Procedures – George Brown College
Six-Sigma Certification (White, Yellow, Green and Black Belt)
Life & Leadership Coaching Certification
TRAINING: Operations and Supply Management – Sheridan College; Six-Sigma Certification, Internal Auditor, ISO Preparation Workshop – SAI Global
TECHNOLOGY: MS Office, Xero, Tradegecko, ISO, SXe Enterprise System, Six-Sigma Certification (Black Belt), CIN7, Simply Accounting, QuickBooks, ERP, SAP, Warehouse Management Systems (WMS), Freightcom, Shipstation, Loadlink.