BOUBACAR YAMEOGO

adcyim@r.postjobfree.com Cel: 437-***-****

PROFESSIONAL SUMMARY

Graduated with two degrees in Networking Software and Networking Hardware along with two short term certificates. Strong problem solving with abilities in supporting remote and mobile users. Experienced in computer repair and help desk support. Demonstrated ability to team up with group of people and learn quickly under tight deadlines.

EDUCATION

Cuyahoga Community College – Cleveland Ohio USA

Associate Applied of Business degree in Information Technology

Major: Networking Software – Graduated: December 2015

Associate Applied of Science degree in Electrical / Electronic Engineering Technology

Major: Networking Hardware – Graduated: December 2015

GPA: 3.29

Lycee de la Jeunesse, Ouagadougou, Burkina Faso

High school diploma: Computer Science – Graduated: 2010

EMPLOYMENT HISTORY

Honda Canada Inc, Markham, ON CANADA

April 2019 – April 2020

Bilingual IT Helpdesk Support

Ensuring proper computer operation so that end users and dealers can accomplish business tasks.

Establishing and maintaining effective working relationships

Working in a fast-paced environment.

Understanding IT processes and assemble IT Operational data for Service Level reports.

Working overtime, weekends, and holidays, as needed. (On call rotation)

Resolving difficult situations from internal and/or external customers

Customer Service oriented

Working with Mainframe interface to reset users’ passwords

TeamViewer/RescueMeLogMeIn remote tools

VPN connection

Providing technical Support (client software, mobile devices and printers) to Internal users and all Honda dealers across Canada, including escalating issues where appropriate

Documenting incidents by logging tickets via Magic self-service/Service Now/Footprints

Navigant, Toronto, ON CANADA

March 2019– April 2019

IT HelpDesk Support

Provided Tier I and II Information Technology (IT) support to Navigant internal clients, either locally or remotely, to achieve corporate service level agreements.

Respond to service tickets and requests for local desktop support for assigned offices and remote desktop support for other offices as required to meet service level agreements

Troubleshoot and resolve hardware, software, application, network, user access, or related issues

Escalate more complex problems or unresolved issues to next level of support

Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Set up new IT equipment for the office (printers, computers, etc.)

Comply with Corporate IT Service Management policies, procedures and directives

Utilize and become proficient with Navigant's standard support tools (i.e. Service Now, SCCM)

Perform tasks as assigned to assist other IT teams, projects and initiatives

Participate and contribute to team meetings and suggest improvements

BC Group, Parma, OH USA

Dec 2015– Jan 2019

IT Support Technician

Provided technical assistance and support related to computer systems, hardware, or software.

Responded to queries: answering phone calls/emails to fix user’s computers issues as fast as possible.

Ran diagnostic programs, isolated problem and implemented solution: updated windows server 2013, Windows 7/8 OS, Drivers and other Microsoft Office software.

Maintaining and deploying end-user PCs. Created new accounts / emails for new end -users (Microsoft Office 365).

Evaluation and testing, Install, de-install Windows 7/8 OS, Replacing hardware, answer/respond to questions about software in English or French.

Open and closing tickets via Spiceworks ticketing system.

Deployed PCs to different locations.

TECHNICAL SKILLS

Software/Systems: Microsoft Windows 2000/XP/Vista/7/8/10, Windows Servers 2013,UNIX, Mac OSx, MS Office 2000/2016, Photoshop, HTML Email, IPVoice, Safesforce

Hardware: Hewlett-Packard, Dell, Compaq, IBM, HP

Languages: C++, Java, SQL, HTML, CSS, Java Script, JQuery, Php, Visual

Basic, Pascal

CERTIFICATIONS / LANGUAGES

Computer Maintenance Technology - Certificate of Proficiency, August 2015

Certificate in CISCO - December 2015

Certificate in Web Application Development - December 2018

CELPIP: International English Language Testing System

TEF: Test d’Evaluation en Français

Fluent in French and English: speak, write and comprehend

Contact this candidate