Medical Customer Service
Resume:
Angela Sherer
Medical Transcriptionist/Editor
**** ******** *****, ******** *******, CO
************@*******.***
OBJECTIVE
Medical transcriptionist with 13 + years of experience seeking full time transcriptionist position in the greater Phoenix area. Possesses excellent references from colleagues.
KEY SKILLS —
EXPERIENCE
Editing
Healthcare Documentation
October 2007 - Current
Senior Medical Records Transcriptionist • UC Health
April 2006 - October 2007
Patient Access Representative • UC Health
Medical language specialist who transcribes and/or edits dictation by physicians and other healthcare providers in order to document patient care accurately within established standards while achieving 98.5% QA score or higher using programs such as Epic, EditScript, InstantText, Cerner, Skype Business, Microsoft Word, Microsoft Excel, Emon.
Performed the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family, or visitors. Interviewed patients to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system. Data entry with registration and insurance verification, cash collections, phone management, customer service, problem solving, and workflow management.
COMMUNICATION
Aided in the transition to a new platform, the Nuance platform, while learning new dictation styles of many providers. Implemented the use of new surgical templates and familiarized with an increased complexity of surgical notes from a teaching hospital to include over 400 different doctors with worldwide dialects.
LEADERSHIP
Initiated and facilitated a group book club regarding changes within the work force in the department, led discussions on how to deal with them fluidly, and ensured healthy conversations and gave feedback.
REFERENCES
Available upon request.
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