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Staff Customer Service

Riverside, CA
April 25, 2020

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Darren Johnson

**** ******** *****

Riverside, CA 92506

Phone: 951-***-****

OBJECTIVE: Seeking full time employment


Work excellent with little or no supervision

Excellent customer service and interpersonal relationship skills

Skilled at learning new concepts quickly while working well under pressure

Work well with teams or group settings

Experience working as Supervisor/staff trainer


10/15/2019- Present Arrowhead Reginal Medical Center Colton, Ca Supervisor of Custodians

Oversee assigned custodians, housekeepers and lead staff. Delegate work and give guidance to Leads and employees on completing work assignments. Strip and wax floors. Empty trash and recycle receptacles. Implement department policies, procedures and practices. Monitor, document and provide feedback on staff attendance and performance. Make sure standards are being met for the safety and wellbeing of customers and staff. Routinely interact with guests and staff and answer anyquestions or concerens they might have . Ensure staff have proper equipment, parts, and cleaning supplies with the correct identification and labels. Provide safety guidelines, conduct training and give instructions to new and existing employees. Make sure staff are using the right personal protective equipment (P.P.E), following guidelines and procedures while cleaning and disposing of waste and bio-waste. 09/10/2018- 4/5/2019 California State University of San Bernadino San Bernadino, CA Lead Custodian

Perform full range of custodial work. Assist staff with their duties and provide help in their absence. Train and instruct others in their assigned duties and perform performance evaluations. Assign and review work of team members. Coordinate custodial support in emergencies and for events. Assess, identify and report damages of equipment and repair needs. Inventory and order supplies. Stock supplies for all custodian staff. Clean and detail restrooms in dining and living spaces of the university. Empty trash receptacles, wash windows and walls. Perform carpet abstraction and carpet shampoo cleaning.

02/2018- 09/10/2018 San Manuel Casino Highland, CA Housekeeping

Clean and restock supplies in employee and customer Restrooms. Clean Casino machines, Empty trash cans and ash trays. Dust mop and mop casino floors. Take inventory of all supplies and distribute supplies as needed within the casino.

12/2017 – 02/2018 Big Lots Distribution Center Rancho Cucamonga, CA Housekeeping

Gather, sort, and dispose of rubbish. Dust and clean conveyor belts. Maintain and clean restrooms, and warehouse. Sweep and mop facility. Organize pallets and shelving. Separate and dispose of hazardous waste. 7/2017- 11/2017 Burlington Coat Factory Distribution Center San Bernardino, CA Warehouse

Loaded various material onto trucks.

5/2013-11/2016 Los Angeles Community College District Los Angeles, CA Custodian

Gathered and disposed of rubbish, paper and debris; emptied and washed refuse containers from interior and exterior locations. Collected materials deposited in interior and exterior recycling receptacles; transported the materials to a recycling farm on campus; sorts recyclables in specific containers and discards foreign non-recyclable debris. Serviced soap dispensers, towel and tissue boxes, and similar fixtures. Washed and spot cleaned walls, windows, furniture, plumbing, light fixtures, and related items. Vacuums, shampoos, cleans, and treats carpeting. Sweep, dust mop, wet mop, scrub, strip, seal, waxed, and polished floors. Sweep and cleaned tennis courts, lunch areas, walks, parking lots, stadiums, and other paved areas using manual and power equipment. Hosed down and/or power washed exterior paved areas and building exteriors as required. Refinishes hardwood floors. Operated a trash compactor and other equipment such as sweepers, blowers, power washers, electric carts, scrubbing machines, and steam cleaning machines. Performed related duties as assigned.

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