Tatjana Zunjic

#**** *** *** ***** **** - Toronto, ON M3C 1V1 - 819-***-****

adcyfj@r.postjobfree.com - https://www.linkedin.com/in/tatjana-zunjic-6764b989

HIGHLIGHTS

** ***** ** ****** ** Strategy and Employee/Labour Relations responsibility

Strong ability to come to creative resolutions between Management and Union and participating in fostering a positive labour relations environment. Handled over 100+ grievances and arbitration cases end to end with 100% success rate

Lead talent management strategy for internal client groups and transformed the entire recruitment strategy and cycle for various high profile positions. Successfully achieved in increasing filled position rate from 72% to 100%

Raised employee engagement rate from 68% to 76%

Streamlined disability medical documentation to reduce wait time of STD decisions by 50%

Strong ability to come to creative resolutions between Management and Union and participating in fostering a positive labour relations environment and proposing changes and revisions to improve administration and/or addressing anomalies /exceptions and liaising with various VP’s, Directors, Managers and Union Business Agents

Proficiency with Microsoft Office software applications (Word, Excel, PowerPoint, etc.), PeopleSoft, SharePoint, Parklane, Ultipro

Demonstrated ability to define problems, establish alternatives and determine the optimal course of action in the context of broader business strategies and objectives and drive efficiencies

HR lead on multi-business and cross provincial HR/LR initiatives and projects

Provided executive coaching and guidance to senior management teams. Influenced leaders decisions regarding organizational structure and processes, and identified action plans for improving business unit performance

Portfolios of agile and matrix environments with multiple sites

EMPLOYMENT HISTORY

Cox Automotive Canada Jan.2019 – Mar. 2020

Senior Human Resources Business Partner

Key role in developing and implementing HR strategy and programs to support short-term and long-term business goals with the overall goal of supporting the strategic goals and programs of Cox Automotive Canada

Managed and resolved complex employee relations issues, maintain appropriate records of investigations and advise stakeholders in the progression of such cases. Conduct effective, thorough and objective investigations

Provided day-to-day performance management guidance to the management team members (e.g., coaching, counseling, career development, disciplinary actions)

Collaborated with the Legal team on development of policies and all employment law matters

Worked with USA international HR team and management on USA/CDN employee transfers, policies, procedures, systems, finance department and employment laws

Assisted with the preparation, communication, analysis, and facilitation of the annual merit and bonus program. Ensured accurate and timely evaluation of merit and bonus increases within the HRIS system

Oversight responsibility for payroll processing

Workplace Safety and Insurance Board Ontario (WCB) (WSIB) (CSPAAT) Sept.2017 – Dec.2018

Disability Manager Specialist

Responsible for the management of short-term disability (STD) for all employees at WSIB who were absent due to illness or injury

Collected and assessed medical information to determine the level of disability, made entitlement and duration decisions and communicated these decisions to appropriate workplace parties

Provided guidance to and collaborated with workplace parties and service providers to identify barriers and develop action plans which focus on accommodating the abilities of the employee and what they are capable of doing including appropriate completion dates, milestones and activities required to achieve recovery, successful stay at work (SAW) or timely and safe RTW

Acted as employer representative in labour relations matters. Responsible to mediate and to resolve disputes relating to STD entitlement, duration decisions and action plans between employees and workplace parties

Reviewed requests for reconsideration and if appealed commencing the process to handle and hear objections

Attended grievance hearings to resolve disputes and issues in the capacity of decision-maker for STD absences

Participated in case conferences and return to work meetings with Disability Management Consultant(s) and workplace parties

Workplace Safety and Insurance - Ontario (WCB) (WSIB) (CSPAAT) Mar. 2016 - Sept. 2017

Workplace Safety and Insurance Board - British Columbia (WCB) (WBC) Jan. 2008 - Mar. 2016

Human Resources Business Partner

Provided advice and support to VP’s, Directors, Senior Managers, Line Managers and Employees on a broad range of HR/LR services in a complex unionized environment

Conducted end to end grievance and confidential investigations of complex employee issues, provide written case summaries. Recommended course of action with effective resolutions

Conducted harassment investigations from beginning to end including; identifying appropriate witnesses, preparing investigatory material and producing recommendation reports to VP of HR for resolution

Assembled and managed appropriate compliance and arbitration cases and applied negotiation skills to resolve complex issues

Created and prepared many forms of documentation required i.e. chronologies, scripts, various investigatory scripts, various discipline letters, grievance responses and arbitration hearing materials, WOP&P, MOU’s, LOU, etc. (in addition to attending hearings)

Provided sound advice, guidance, recommendations and strategic thinking to management in regards to RTW, STD, LTD, temporary and permanent accommodations and other difficult medical situations while taking into account employer requirements and legal boundaries of information distribution

Created various medical documentation to seek supporting evidence from physicians

Worked with a consistently changing portfolio where approximately 50 managers in various locations throughout provinces required support

Leading, coaching and supporting business leaders with organizational changes, ensuring new structures support the strategic direction of the business, communications are clear and relevant and talent is deployed effectively, implementing and supporting various programs and processes ensuring understanding and adherence

Collaborated with other HR areas in the design, development and delivery of programs, policies, best practices, processes and products that support HR initiatives and align with business goals and objectives

Monitored trends/issues within the business environment to proactively identify, analyze and develop options/solutions for HR/business issues, such as cause of attrition, employee salary/performance issues, manager directed return-to-work programs, etc.

Delivered learnings/workshops/conducted roadshows/one on one/on the job on the information and education regarding; employee engagement, sick leave, attendance mgmt.., policies, collective agreement application/interpretation, alternate dispute resolution and other labour relation issues

Lead the deployment and analysis of the employee engagement survey and promoted an engaged workforce culture. Integrated and gathered feedback via multi-channels /events that spoke to employee experiences

Worked with a consistently changing portfolio where approximately 50 managers in various locations throughout provinces required support

NorthwesTel (Bell Media Communications) Apr. 2006 – Dec. 2007

Senior Human Resources Advisor

Lead and influenced acquisition with change management initiatives with client group leaders in order to address issues that will enhance overall performance and build the overall human capital capability of the organization

Planned and implemented a seamless transition of HR and benefits with two organizations into a unionized environment including; equity, compensation, retirement and health benefits, HR programs, policies, collective agreement and infrastructure, etc.

Counseled leaders on proactive leadership and provided strategic human resources advice to create productive and cooperative work environments that enhanced employee engagement and facilitated the achievement of business goals

Conducted end to end grievance and confidential investigations of complex employee issues, provide written case summaries. Recommended course of action with effective resolutions

Conducted and managed investigation of complaints and concerns end to end that could result in legal ramifications; assess the severity, involve appropriate individuals and facilitate appropriate action based on policy and practice identifying appropriate witnesses, preparing investigatory material and producing recommendation reports to VP of HR for resolution

Created and prepared many forms of documentation required i.e. chronologies, scripts, various investigatory scripts, various discipline letters, grievance responses and arbitration hearing materials, WOP&P, MOU’s, LOU, etc. (in addition to attending hearings)

Assembled and managed appropriate compliance and arbitration cases and applied negotiation skills to resolve complex issues

Co-ordinated internal and external training and recruitment activities

Worked cohesively and seamlessly with HR counterpart located in Yellowknife, NWT.

Council of Yukon First Nations Jul. 2005 – Apr. 2006

Human Resources and Employment Training Manager

Responsible for developing purpose, plan and the functional setting of a Human Resources Department with-in Self Government and providing year-end report on outcomes to BOD

Created HR policies and Employee Handbook

Responsible for advising on decisions that were precedent-setting within Yukon First Nations Self Government (YFNSG) with significant financial impact

Work with considerable latitude in managing the Human Resources and Employment Training functions

Create various human resources policies and employee handbook

Responsible for the development of training strategy for YFNSG citizens, proposals for funding, marketing programs and projects and budget management

Acted as the liaison with territorial businesses, agencies, organizations, Federal, Territorial and private sectors to create training and employment opportunities for senior government members

Alberta Health Services Feb. 2003 – Jul. 2005

Human Resources Recruitment Officer

Main recruitment point of contact in a complex, multi-unionized and out-of-scope environment with one of Canada's largest, integrated academic health regions and the largest employer in Alberta

Held one of the largest portfolios for recruitment for Alberta Health Services including the cross-over of various hospitals and University of Alberta Research Division including the President’s, Vice President and other major corporate and regional departments (31 departments with over 1500 employees)

Portfolio consisted of ensuring recruitment and selection initiatives are conducted within the spirit of the 7 collective agreements, management policies, and appropriate legislation

Consulted with management in developing and implementing competency-based job profiles and related documentation, such as job postings, advertisements, interview questions and testing materials for management, bargaining unit and exempt positions

Reviewed interview questions and various testing materials; offered suggestions to clarify ambiguous inquiries

Compiled, monitored and tracked all recruitment statistics

Identified initial salary placement for unionized, exempt and management employees and prepared job offers

Complied various letters required by employees e.g. letters of verification, various portability, merit letters, offer letters, transfer letters and secondments letters

EDUCATION

Currently Enrolled - Degree - Human Services - MacEwan University - Edmonton, AB

2017 - Workplace Mental Health Leadership Certificate - Queens University - Toronto, Ontario

April 2007- Graduated - Business Management - MacEwan University - Edmonton, AB

2008 – Present – Attend various conferences to stay relevant; McMaster Executive, MccArthy Tetrault, Henan Blaikie, Sherrard Kuzz LLP, Lancaster SHRM, etc.

TATJANA ZUNJIC

#1210 797 Don Mills Road, North York, Ontario · 819-***-****

adcyfj@r.postjobfree.com · https://www.linkedin.com/in/tatjana-zunjic-67664b989

To Whom it may concern;

Performance-driven professional offering over 15 years of experience as a successful senior level human resources professional with a strong track record of making positive changes in the organization’s culture, developing and motivated staff, enhancing professionalism, and leading HR operations to increased organizational effectiveness.

Thought out my career, I have an extensive background in HR Business Strategy and Labour Relations fields. I have been working for organizations where I have had to deal with issues with employees that included personality disorders, complex medical issues, accommodations, arbitrations, meditations, strike action and also successfully putting forward changes to the collective agreement.

In addition, I have an extensive background in Disability Management where I provided sound advice, guidance, recommendations and strategic thinking to VP’s, Directors and Managers in regards to STD,LTD, temporary and permanent accommodations and other difficult medical situations.

My current and past experience has provided organizations with skills in developing and implementing programs designed to achieve strategic and operational goals. My roles carried responsibility in advising senior leadership on matters of ensuring alignment on; HR programs, products and services within the organization’s strategic direction along with exceptional employee/labour relations advice and leadership. My priority is to understand client business goals, objectives and the operating environment to develop and implement HR strategies to enable the business in meeting its goals and objectives.

In addition, my experience and skill set include:

Provided executive coaching and guidance to senior management teams. Influenced leadership decisions regarding organizational structure and processes, and identified action plans for improving business unit performance

Lead in providing ER/LR advice to HR Team

Identified HR programs/strategies to support business objectives, as well as strategic direction

Participated as lead for broad, provincial HR initiatives and independently lead local HR projects

Lead talent management strategies for internal client groups. Provide insight and guidance in talent assessment, development planning, succession management, capability gap analysis, workforce planning and integration

Team member on various cross-functional projects

I am seeking new opportunities which will enable me to utilize my knowledge, experience, and practical skills to further enhance your organizational needs. Thank you in advance for your consideration.

Tatjana Zunjic

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