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Manager Assistant

Chennai, Tamil Nadu, India
April 25, 2020

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Executive Profile

An Innovation & Transformation Specialist, with rich experience in leveraging consulting & strategic approach for driving process improvement/ automation and business excellence functions

Wealth of domain expertise entails F & A (OTC/ICA) Shared Service Supporting, Manufacturing, Electronics and Automotive (under Captive and Third Party banner)

Gained international exposure by virtue of being stationed in China, Egypt, KSA, Philippines and UAE for financial process transition

Successful career in spearheading the entire migrations process of OTC activities from JD Edwards to SAP right from scratch

Proven track record of reducing 6 FTEs in cash application activities through automation project

Expertise in driving operational excellence using skills such as process improvement, operations management and automation; thriving in deadline-driven environments with excellent team-building skills

Extensive experience in E2E Accounts Receivable process including customer master data, billing, collections, cash application, incentive & dispute management, revenue recognition & assurance, intercompany accounting & reconciliations using SAP ERP

Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues

Recognized for implementing “center of excellence” for instituting a culture of innovation across the organization complete with metrics, techniques and frameworks

Motivational speaker who influences people of all levels; has great charisma and fosters a sound working relationship with end-users, partners, co-workers & management

Educations & Credentials

2000: Bachelor of Commerce (Corporate Secretaryship) from The New College, Chennai

Other Course:

2002: Impact (VBA) from SSI

Key Impact Areas

Soft Skills

Career Timeline

Professional Experience

Since Nov’17: Renault-Nissan Technology & Business Centre India Pvt. Ltd., Chennai as Assistant Manager

Key Result Areas:

Currently managing OTC & GL function with a dedicated team of 30 professionals and 4 direct reportees for 30 European countries

Working as Internal Auditor for Renault-Nissan Technology & Business Centre India

Driving process improvement/ automation projects from “identification to integration” with businesses; championing these initiatives in collaboration with various teams/ stakeholders

Managing customer master data, billing, collections, cash application, direct-debit initiation, factoring clearing, cash forecasting, incentive processing & pay-out, commissionaire calculation, bank & cash pooling reconciliation, intercompany reconciliation, query handling, FX revaluation, rebates accruals & reconciliation, bad-debt provision calculation and accounting

Spearheading process definition, implementation, training, improvement, and verification, setting up of quality metrics framework activities in the organization

Conceptualizing & implementing ‘best practice’ processes to ensure effectiveness; delivering 99.5% error-free transaction and maintaining SLA

Defining process KPI and client sign-off

Mapping business requirements and developing & implementing processes in line with guidelines; ensuring removal of less logical procedures in processes, thereby reducing processing time

Identifying process improvements, tracking performance & trends and facilitating culture of process transformation & continuous process improvement

Innovating enterprise wide business practices in order to attain improved processes, standardization within & across units and increase efficiencies throughout the company

Setting the quality standards for delivery to achieve process compliance and better customer satisfaction matrices

Directing a team of talented individuals in a highly technology based domain; creating a work environment that engages employees at all levels of business to help improve processes & quality, and reduce cost of ownership

Engaging team to identify process improvements and automation through GEMBA walk

Interfacing with the business partners and building coordinal relationships with them, thereby developing a win-win situation for customers and partners

Previous Experience

Dec’07 to Oct’17: Infosys BPO Ltd., Chennai as Asst. Manager (Reporting to Client Operations Head)

Key Result Areas:

Supervised OTC Process with a talented team of 20+ professionals

Managed APAC, NAM & LATAM Cash Application, Manual Billing, Schemes, Intercompany Accounting, Bank Recon and Customer Master

Headed Rebates Team for Philips Lighting globally; administered Global Rebates Program (Agreement Creation, Changes, Release And Pay-out)

Monitored cash application for APAC and NAM region

Analysed unapplied cash and monitored aged items

Performed customer statement reconciliation and bank & intercompany reconciliation

Managed client service review, escalation & billing

Led UAT & transition management

Notable Accomplishments:

Received “Practice Ambassador” Award in F&A domain

Conferred with Infosys I- Star Award for outstanding performance in process improvement

Acted as OTC Trainer and Knowledge Management SPOC

Successfully performed on-site transition from China, Philippines and UAE

Bagged various “Key Contributor”, “Team Extra-Miler” Awards

Recognised for preparing Harmonized (Level 5) Work Instruction/SOP

Worked as Transition Manager and performed multiple onsite transitions; successfully stabilized the operations in 2 different delivery centres (Chennai and Hangzhou) of Infosys

Pivotal in heading the UAT project for new client across domains and implementing the process in 2 Infosys centres

Successfully implemented GST in domestic OTC operations

Proven success in replicating the best practices from other client in billing activity; provided the benefit of 1 FTE to client

Oct’06 to Nov’07: Interpro Global Pvt. Ltd., Chennai as Assistant Executive

Key Result Areas:

Managed payables & receivables for US clients

Analysed vendor debit balances and AP aging; reviewed health audit reconciliation prepared by new joinees

Apr’01 to Aug’05: Baladass & Associates (Charted A/cs.), Chennai as Accountant

Key Result Areas:

Performed creditors & debtors aging analysis and stock reconciliation

Managed the finalization of accounts & income tax filing

A Process Automation/ Innovation Expert with 18 years of multi-cultural experience in:

Process Improvement Projects/ Governance, People & Business Leadership, Training & Development, Processes Transformation/ Automation, Business Process Re-Engineering across Finance & Accounts Domain


Nawaz Ali A K +91-988*******

Key Account Management

Team Building/ People Development

Process Modification and Cost Control

Reporting & Documentation

Quality Assurance/ Control

KPI/ SLA Management

Productivity & Performance Improvement

Business Process Automation

Strategic Business Planning

Continuous Process Improvement/ Best Practice

Soft Skills





Baladass & Associates

Since 2017




Personal Details

Date of Birth: 8th October 1979

Languages Known: Tamil, English, Urdu & Hindi

Passport No.: S4926369; valid till: 25th Sep’28

Permanent Address: No. 68 & 69, Prabhas Pearl, 1st Floor Mohammadian Street, Sembium Perambur, Chennai – 600011

Target Location: Chennai/ Bangalore/ South India

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