MARIA SYNARA REGINA M. ROCO
Entrepreneur Experiences
Foodcart Business: Synara’s Food Express
Dimsum Republic Hong Kong Fried Noodles
Ever Supermarket
San Antonio Shopping Center
San Antonio Ave. San Antonio Valley 1 Sucat Paranaque Patatas By MFB
Duty Free Philippines
New Fiesta Mall
Ninoy Aquino Ave.
Paranaque City
Buko Juan
Puregold Paranaque
Ninoy Aquino Ave.,
Sto. Nino Paranaque City
WORK EXPERIENCES
August 2006 - August 2008
Digitel Mobile Philippines - Sun Cellular – 127-A Shangri-la Plaza Mall Edsa Corner Shaw Blvd. Mandaluyong City
Customer Care Specialist
Ensure customer satisfaction and on prompt action on customer request and complaints in compliance to set service level standards.
Trained in Cashiering, Inventory and Customer Care Performs Service Order Provisioning
Managed and trained new customer care specialists, sharing knowledge and experience in actual customer interaction.
November 2005 – May 2006
San Miguel Customer Care Center – Ground Floor San Miguel Properties Center, St. Francis Street Ortigas Center, Mandaluyong City
Customer Care Associate
Handle customer calls provide excellent customer service and information to customers. December 2004 – March 2005
East West Banking Corp.- 309B Ma Mon Luk Bldg., Katipunan Ave., Loyola Heights, Quezon City
Sales Associate
Responsible for the achievement of sales target for all product ranges. June 2003- October 2004
Manpower Outsourcing Inc.- American Express Bank, Philippines 6F Amex Direct Sales Office, Ace Building Rada St. Makati City Account Associate
Involves direct selling of an exclusive credit card to high end customers. Consistently belongs to the top 5 performers in direct sales.
EDUCATION
2000-2004 University of the Philippines Diliman Quezon City College of Arts and Letters
Bachelor of Arts in Theater Arts
1998-2000 University of the Philippines Diliman Quezon City College of Arts and Letters
Certificate in Theater Arts
1994-1997 High School
3rd
and 4th
Year RESPSCI Homestudy Program
1st
and 2nd
Year St. Joseph’s College Quezon City
1986-1994 Elementary
Nursery to Grade 7 Miriam College Katipunan Road Quezon City TRAININGS AND AWARDS
Sun Cellular Galleria Corporate Center Ortigas Pasig City Cashiering Training March 11-13, 2018
Dispute Training Sept 26-27, 2007
Service Order Provisioning January 29-30, 2007
ICMS for Starters September 14, 2006
Minor Systems Sept 12-13, 2006
Aftersales for Individual and Corporate Accounts August 14, 2006 The Art of Selling August 11, 2006
Credit Policy and SOA Briefing August 10, 2006
Products and Services August 8-9, 2006
Customer Service Training August 7, 2006
Sunshop Shangri-la Mandaluyong City
Most Punctual Employee December 2006
Second Top Seller November 2006
Service is my Business Always Awardee November 4, 2006 Runner-up Best in Halloween Costume October 2006
Modeling Training Inter-Continental Hotel Makati City Runway Productions June 8-21, 2005
East West Banking Corp. G/F Oppen Building 349 Sen Gil Puyat Ave. Makati City Signature Verification Seminar March 19, 2005
Product Awareness and Competency Training Seminar February 22-24, 2005 Ambergris Solutions Training
31F Discovery Center, 25 ADB Ave. Ortigas Center Pasig City Customer Interaction Associate Training September to October 2003 Various stage and tri-media guestings and exposures, from backstage to front stage experiences 1998-2004
OTHER INFORMATION
Sex: Female
Birthday: August 17, 1980
Age: 38 years old
Email address: adcydq@r.postjobfree.com
Civil Status: Married
Mobile Number: 092*-*******
REFERENCES
References are available upon request.