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Customer Care Service

Location:
Paranaque, NCR, Philippines
Salary:
P20,000
Posted:
April 25, 2020

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Resume:

MARIA SYNARA REGINA M. ROCO

Entrepreneur Experiences

****-****

Foodcart Business: Synara’s Food Express

Dimsum Republic Hong Kong Fried Noodles

Ever Supermarket

San Antonio Shopping Center

San Antonio Ave. San Antonio Valley 1 Sucat Paranaque Patatas By MFB

Duty Free Philippines

New Fiesta Mall

Ninoy Aquino Ave.

Paranaque City

Buko Juan

Puregold Paranaque

Ninoy Aquino Ave.,

Sto. Nino Paranaque City

WORK EXPERIENCES

August 2006 - August 2008

Digitel Mobile Philippines - Sun Cellular – 127-A Shangri-la Plaza Mall Edsa Corner Shaw Blvd. Mandaluyong City

Customer Care Specialist

Ensure customer satisfaction and on prompt action on customer request and complaints in compliance to set service level standards.

Trained in Cashiering, Inventory and Customer Care Performs Service Order Provisioning

Managed and trained new customer care specialists, sharing knowledge and experience in actual customer interaction.

November 2005 – May 2006

San Miguel Customer Care Center – Ground Floor San Miguel Properties Center, St. Francis Street Ortigas Center, Mandaluyong City

Customer Care Associate

Handle customer calls provide excellent customer service and information to customers. December 2004 – March 2005

East West Banking Corp.- 309B Ma Mon Luk Bldg., Katipunan Ave., Loyola Heights, Quezon City

Sales Associate

Responsible for the achievement of sales target for all product ranges. June 2003- October 2004

Manpower Outsourcing Inc.- American Express Bank, Philippines 6F Amex Direct Sales Office, Ace Building Rada St. Makati City Account Associate

Involves direct selling of an exclusive credit card to high end customers. Consistently belongs to the top 5 performers in direct sales.

EDUCATION

2000-2004 University of the Philippines Diliman Quezon City College of Arts and Letters

Bachelor of Arts in Theater Arts

1998-2000 University of the Philippines Diliman Quezon City College of Arts and Letters

Certificate in Theater Arts

1994-1997 High School

3rd

and 4th

Year RESPSCI Homestudy Program

1st

and 2nd

Year St. Joseph’s College Quezon City

1986-1994 Elementary

Nursery to Grade 7 Miriam College Katipunan Road Quezon City TRAININGS AND AWARDS

Sun Cellular Galleria Corporate Center Ortigas Pasig City Cashiering Training March 11-13, 2018

Dispute Training Sept 26-27, 2007

Service Order Provisioning January 29-30, 2007

ICMS for Starters September 14, 2006

Minor Systems Sept 12-13, 2006

Aftersales for Individual and Corporate Accounts August 14, 2006 The Art of Selling August 11, 2006

Credit Policy and SOA Briefing August 10, 2006

Products and Services August 8-9, 2006

Customer Service Training August 7, 2006

Sunshop Shangri-la Mandaluyong City

Most Punctual Employee December 2006

Second Top Seller November 2006

Service is my Business Always Awardee November 4, 2006 Runner-up Best in Halloween Costume October 2006

Modeling Training Inter-Continental Hotel Makati City Runway Productions June 8-21, 2005

East West Banking Corp. G/F Oppen Building 349 Sen Gil Puyat Ave. Makati City Signature Verification Seminar March 19, 2005

Product Awareness and Competency Training Seminar February 22-24, 2005 Ambergris Solutions Training

31F Discovery Center, 25 ADB Ave. Ortigas Center Pasig City Customer Interaction Associate Training September to October 2003 Various stage and tri-media guestings and exposures, from backstage to front stage experiences 1998-2004

OTHER INFORMATION

Sex: Female

Birthday: August 17, 1980

Age: 38 years old

Email address: adcydq@r.postjobfree.com

Civil Status: Married

Mobile Number: 092*-*******

REFERENCES

References are available upon request.



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