Manager Quality
Resume:
CURRICULUM VITAE
JULIUS GENEROSO BUCATORA
** ******** **. ********* ****, Lahug, Cebu City, Philippines
adcyat@r.postjobfree.com
Career Summary:
A professional with a background in managing complex projects, successfully led teams while focusing on people development, mentoring, and removing barriers to success. Proven achievements in project and operations management with Fortune 150 organizations and site leadership for various startups. Successful in multiple challenging expatriate assignments across the Middle East, South East Asia and deployed to organizations based in North America, China, India and Europe. Proven track record in:
• Leading a patient focused medical record data abstraction operations. Build teams, executed and scaled contracts from a 60 person to 250 people operations in 8 months with recurring revenues for 5 years.
• Leading business operations and startups in a corporate Supply Chain environment for fortune 150 companies
(Cummins, DHL Supply Chain, General Motors) at a country and regional level leadership.
• Program Management for business operations start-up in a corporate supply chain environment and shared services organizations (Supply Chain and Logistics services, Technology companies). Led the transition of business processes from global centers to local support units and outsourced processes.
• Applied experience in (Oliver Wight - IBP) Integrated Business Planning - (Synchronizing Product, Demand & Supply) at a global and regional level (APAC) for a fortune 150 company.
• Adept at building and leading cross-functional team, managing complex operational functions, expanding business services with a strong history of successful implementations.
• Creating and enhancing processes through Six Sigma/Lean Concepts and process engineering concepts.
• Communicate and execute business strategies at top-bottom level with emphasis on effective execution, operational efficiencies, quality management and continuous improvement.
• Key areas of experience:
Integrated Business Planning (Oliver Wight IBP)
Lean Six Sigma (Green Belt Certified)
Quality Management Systems
Quality/Standardization Audits (ISO 9000 series)
Process Engineering
Logistics and Warehouse Operations
Organizational Design and Training
Change Management
Business Operations Planning & Management
Data Conversion Processes
Enterprise Risk Planning, Business Continuity Planning Vendor Management
Customer Service/Success
ISAE 3402, SSAE 16
• Industry exposure:
Medical Record Data Abstraction - Picnichealth
Global Supply Chain and Logistics – General
Motors, DHL Supply Chain, Cummins
Automotive Spares Manufacturing – General Motors
Diesel Engine and Power Generation
Manufacturing - Cummins
Web Hosting and Internet Services – 1and1 Internet Data Conversion Services – SPI Technologies
Freight Payment and Auditing – Trax Technologies
Logistics Performance Services – Trax Technologies Work Experience:
Picnichealth
Director, Operational Excellence
Cebu City, Philippines (April 2019 – March 2020)
Lead the design and implementation of systems and processes in the Philippines operation. Operational Excellence covers Quality, Project Management Office, and Learning Management Systems.
• Led the expansion and scale of customize data abstraction operations growing the team from 3 processors to 80+ in less than 6 months. Stabilized partnerships with key Pharmaceutical and Life Sciences companies with recurring revenue contracted for 5 years.
• Designed and implemented a Quality Control and Quality Assurance systems for the Cebu operations. Structured a team of 34 auditors designed to audit data abstraction, data labelling, data processing, records retrieval, customize data processing operations.
• Developed and started the Project Management Office in Cebu to manage new product and contract implementations. Julius G. Bucatora 2 of 4
• Designed and implemented the HIPAA controls, Enterprise and Risk Management, and Business Continuity Planning for the site.
• Lead the framework design, selection and implementation of Quality, Project Management, Knowledge Management and Learning Management systems and tools.
Trax Technologies, Asia Inc.
Global Operations Risk & Compliance Leader
Cebu City, Philippines (February 2016 – October 2018) Reporting to the COO, the role focuses on leading the Global Risk and Compliance unit for Trax’s freight payment audit and logistics performance services. Key owner of ISAE 3402 controls audit, Global Support Services, Enterprise Risk Management, Business Contiunity Planning and Post Audit Operations.
• Served as one of the senior site leaders for the Trax’s Philippines operations with full ownership on design and control on Quality, Enterprise Risk Management, Business Contiunity Planning.
• Developed the support framework and led the implementation of a JIRA global ticketing system with components of a Tier 1 customer help center, knowledge management system, and a logistics services provider portal. Completed the implementation 3 months ahead of the 9 months roll-out plan.
• Implemented and built a Global Support Services team that manages the global ticketing system and value added support services to Trax operations. Managed and build a team of 20 full time employees and 35 contractors.
• Led a successful ISAE 3402 global audit for 2018. Global lead for the preparation and compliance to audit requirements for the annual ISAE 3402 Type 2 audits. Completed audit with a 96% compliance (217 passed out of 225, 0 non-compliance – 2017 was 85%) and on time audit closure.
• Managed the Post Audit operations team which focuses on post payment audits and quality check. Recoverd close to 2.5 million USD of erroneous payments within 12 months.
Director - Board of Directors
Cebu City, Philippines (March 2017 – October 2018)
• Served in an official capacity as a member of the board of directors of Trax Technologies, Asia Inc. Cummins Inc.
Planning and Integration Leader – Asia Pacific
Program Manager for Integrated Business Planning (Oliver Wight IBP) Singapore, Singapore & United Kingdom (May 2012 – January 2016) As part of the Cummins corporate Supply Chain, served as the program leader for the Integrated Business Planning (IBP) of business units in Asia Pacific. IBP is a global initiative by Cummins Inc. designed to synchronize all Product, Demand, and Supply Chain components of the business. (A Fortune 150 Company, Cummins is the leading manufacturer of diesel and natural gas engines).
• Program Manager for APAC implementation, leading the planning and integration of the different businesses to IBP. Led project design and implementation across several locations in India, China, Singapore, Indonesia, Philippines, South Korea.
• Built project resources, training plans, diagnostics, coaching plans and assessments aligning it with the global program.
• Partnered with the global program director at: ensuring that regional rollouts are aligned with the global framework, and project milestones are planned and coordinated with business units, manage project cost, plan logistical requirements.
• As a Functional Excellence coordinator, owned the IBP training program in APAC and the "Train the Trainer" certification progress within the business units.
• Managed training demand by coordinating with IBP deployment directors and align requirements to training events and trainer supply globally. Monitor the demand on a weekly basis and align this to existing demand reviews and supply analysis.
• Owned the global Product Review Facilitation, Product Portfolio Development & Training at a global level. (Training materials and training events are defined as “Product” within the program)
• Executed the development of training products for IBP (Integrated Business Planning), FPC (Foundations of Planning & Control) events. Owns the content creation, document control, localization and direct coordination with external consultants (Oliver Wight) to ensure alignment with standards and proprietary requirements.
• Conducted trainings and overview workshops for businesseses; Program on-boarding and IBP overview education. Operations Manager / New Plant Start-up Project Manager Cummins Global Logistics – South East Asia Operations Singapore, Singapore (February 2010 – May 2012)
Led the Transportation and Logistics operations centers for Cummins Singapore with direct oversight to all distribution centers and warehouse operations across South East Asia and its global suppliers. Project Leader for new distribution centers and operations start-up facilities in Southeast Asia.
• Led the transportation and logistics operations team for the Singapore Distribution Center (a 7,000 sqm facility) with a team of 60+ warehouse personnel, logistics managers/administrators and supervisors. Manages the P&L of the center, designed the enterprise risk management, and business continuity planning and strategy. Julius G. Bucatora 3 of 4
• Project Leader for 5 distribution centers alignment in Southeast Asia. Resource buildup totaling to 250 warehouse personnel, 20,000+ sqm of facility footprint.
• Designed and owned integrating multiple business units storage facility into a single combined facility, improving the storage cost and reduction of delivery lead times.
• Generated Six Sigma projects with an estimated annual savings US$ 374K. Six Sigma Greenbelt Certified (3 Projects Completed).
• Managed the transportation spend and freight cost reduction in the Asia Pacific region through freight audit process implementation, process re-design with implementations of Global Shipping Applications, and streamline partnerships with freight providers.
• Optimized vendor selection, request for allocation process, and project management standards for logistics and warehousing operations.
DHL Supply Chain
Process Engineering Leader
Dubai, United Arab Emirates (December 2008 – February 2010) As part of the 3rd Party Logistics operations for DHL Supply Chain, served as the Process Engineering Lead for their Middle East operations. The key focus is on leading the design and build of warehousing and storage operations for 3PL customers. Defining the storage solutions, processes and systems to support the transition on a project manager capacity.
• Led a group of four (4) Process Engineers who handle the design and deployment of 3PL logistics contracts.
• Started warehousing operations for: IBM, Cummins Middle East (Spare Parts Warehouse & after Sales Distribution), Lemor (Warehousing
& Disbursement of Oil Spill response Equipment), LG Electronics (Outbound and Re-palletizing Operations), 3M (Distribution and Kitting).
• Implemented storage solutions improvements for: Airbus, Schlumberger, Andrews, Huntsman, Hewlett Packard (Cross Docking), General Motors, Hilti.
• Co-Project Manager, handles the integration of DHL/Danzas multiple hubs to a single 30,000+ sqm. facility.
• Developed Value Added Services operations for: 3M (Kitting & Co-packing operations), Tyco Electronics (Kitting & Reeling Operations) General Motors (Battery and Electrical Components). General Motors (for DHL-Supply Chain)
Process Control & Systems Manager
Africa & Middle East FZE (Middle East Distribution Center) Dubai, United Arab Emirates (February,2007 – December 2008) Lead the process engineering team of General Motors Middle East Distribution Center focusing on new processes and storage solutions implementation. Processes developed are designed to support and streamline the distribution center operations.
• Standardization & Documentation of the full Warehousing & Distribution Operations. (The project was the key driver for passing GM global audit).
• Distribution Center space utilization – improvement created additional 30% open storage locations without increasing storage footprint.
• Reduction of error per thousand lines project (from 7/1000 errors to 1.5/1000 errors in 2 months’ time) for kitting operations.
• Implemented a new Warehouse Management System – RedPrairie. Quality Assurance Team Leader
Africa & Middle East FZE (Middle East Distribution Center) Dubai, United Arab Emirates (August 2006 – February 2007) A role focused on developing & supervising Quality Management Systems for General Motors – MEDC (Warehousing and Service Parts Operations, & After Sales). GM-MEDC is 20,300-square-meter facility with 80,000 SKU’s. It employs 150+ office and warehouse staff.
• Supervised the Quality Assurance Department (1 QA analyst, 1 Claims Administrator, 12 Quality Inspectors) that executes pre-sales quality management and post-sale quality control & improvement.
• Implemented processes that lead to reduction of errors per thousand lines project (from 7/1000 errors to 1.5/1000 errors in 2 months’ time) for kitting operations.
• Elevated average operations quality index from 89% to 98% in 8 months with focus on developing standards and quality control processes that create sustainability to the quality score.
• Owns the ISO 9001:2000 audits and certification for the distribution center. 1and1 Internet Inc. (Phils.)
Business Operations Manager
1and1 Webhosting Services
Cebu City, Philippines (April 2003 – May 2006)
Served as the Operations Manager for 1and1 Internet (Phils), Inc., the Customer & Technical Support Division for 1and1 Inc. a major web hosting company and Internet Systems. 1and1 Philippines handle’s CRM and Technical support operations for their US, Canada and UK operations.
Julius G. Bucatora 4 of 4
• Led the transition of 1&1 Internet’s customer support operations in Cebu from an outsourced operation to a full time independent incorporated support center.
• Managed the P&L of the Cebu office and aligned performance to set KPI’s and measures. Managed all administrative and operational preparations for the expansion of 1and1. Lead the structuring of the different departments designed for the new operation (HR, Payroll, Admin, IT, QA, Security, Operations) ensuring that service standards for 150 employees are delivered.
• Managed 3rd party service providers supporting the transition to the new business operation, ensuring SLA’s and contracts are adhered and executed within the agreed timelines.
Quality Assurance Leader
1and1 Webhosting Services
Cebu City, Philippines (June 2002 – March 2003)
• Managed and developed all external and internal QMS for the Customer Support Department of 1and1 Philippines.
• Provided monthly quality scores to General Manager & to the Director of QA for Global operations.
• Supervised a team of 10 QA Personnel (2 Training/Development Officers, 8 Quality Inspectors) who are tasked to implement and maintain quality systems for 150 Technical Support Agents.
• Takes the lead in developing process re-engineering initiatives aimed both for process and individual performance improvement. SPI Global
Process & Systems Analyst / QA Manager Ho Chi Minh, Vietnam (February 2001 – June 2002) Quality Assurance Team Leader Paranaque City, Philippines (August 2000- February 2001) Certifications
• ISAE 3402 Audit Internal Controller – 2017-2018
• Integrated Business Planning Trainer – 2013-2016
• Foundation of Planning and Control (IBP) – 2014-2016
• Six Sigma Green Belt – 2015
• Certified Internal Auditor ISO 9001:2000 - 2006
Qualifications & Trainings:
• Synchronized Business Planning (IBP) Train the Trainer – (whole of 2013, Mar 2014, Oct 2014, Feb 2015)
• Foundation of Planning & Control (Demand Planning, Operations Planning, Data Management, Product Portfolio Planning) – (whole of 2014 and 2015)
• Six Sigma - Green Belt Certified – (3 projects closed, total of US$374,000 savings)
• Six Sigma Training – (July 2010 – October 2010) - Cummins
• Certified Internal Auditor – ISO 9001:2000, 14001:2004 for Danzas, AEI (November 2008 - Internal Training).
• First Choice Training (Lean and Six Sigma Methodologies) – (Jan 2008 – Mar 2008) – General Motors
• Project Management Professional - Certificate in Project Management (March to October 2008) – Cambridge Institute
• Lean Warehousing – (Dec 2006 – Jan 2007) – General Motors Training Center
• Certified General Motors Health & Safety Coordinator -
(December 2006) – General Motors Training Center
• Warehouse Operations & Management – (September 2006) – MEIRC Training & Consulting
• Production Plant Financial Planning – (September 2006) –MEIRC Training & Consulting
• Quality Management Systems and Quality User Manual Designs
(April 2002) – Ateneo de Manila.
Educational Qualification:
Certificate in Project Management
Cambridge Institute
Dubai, United Arab Emirates (2008)
Bachelor of Science in Accountancy
University of San Carlos,
Cebu City Philippines (1996-2000)
Grade School - High School
La Salle John Bosco,
Bislig City Philippines (1986-1996)
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