Deena Loepp

**** ********* **. *****: 440-***-****

Parma, Ohio 44130 Email: adcy8y@r.postjobfree.com

PROFILE

Highly motivated, well organized, detailed oriented individual with extensive experience in the secretarial/office administration field. I am a conscientious, hard-working individual, with excellent organizational, communication, and problem solving skills. Proficient in Microsoft Office and various office equipment.

PROFESSIONAL EXPERIENCE

UH/PARMA MEDICAL CENTER 8/11 to 10/16

Patient Access Registrar (full-time)

Pre-registers and registers patients presenting at the hospital for inpatient and outpatient services; Conducts patient/guarantor interviews, explains hospital policies. Patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Verifies and authorizes insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate. Submits notices of admissions to payors, as needed.

CLEVELAND CLINIC FOUNDATION 8/05 to 10/16

Patient Access/Registrar (full-time)

Performed patient pre-registration, on-site registration, and insurance verification. Entered reservations in ADTR and scheduled appointments in EPIC. Performed area-specific registration/admission functions, responded to inquires and special needs of internal and external patients, including physicians and clinical personnel. Retrieved patient schedules from appointment system, provided clinic number assignment. Provided support in meeting foundation & departmental quality and customer service standard. Demonstrated problem-solving ability and the ability to prioritize and analyze workflow. Assembled charts and/or specific forms and documentation.

UH/PARMA MEDICAL CENTER 8/11 to 10/16

Patient Access Registrar (full-time)

Pre-registers and registers patients presenting at the hospital for inpatient and outpatient services; Conducts patient/guarantor interviews, explains hospital policies. Patient financial responsibilities and patient's bill of rights. Facilitates the patient admission flow, including activities such as: patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents. Verifies and authorizes insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement. Checks eligibility, benefits, authorization requirements, PCP approval requirements, and billing requirements, as appropriate. Submits notices of admissions to payors, as needed.

CLEVELAND CLINIC FOUNDATION 8/05 to 10/16

Patient Access/Registrar (full-time)

Performed patient pre-registration, on-site registration, and insurance verification. Entered reservations in ADTR and scheduled appointments in EPIC. Performed area-specific registration/admission functions, responded to inquires and special needs of internal and external patients, including physicians and clinical personnel. Retrieved patient schedules from appointment system, provided clinic number assignment. Provided support in meeting foundation & departmental quality and customer service standard. Demonstrated problem-solving ability and the ability to prioritize and analyze workflow. Assembled charts and/or specific forms and documentation.

Weinstein & Associates - Beachwood, Ohio March 2002 - February 2005

Administrative/Support Staff

Responsibilities include: Answered multi-line telephone and transferring calls, scheduled appointments and meetings, cataloged and maintained all files, Typed letters and reports dealing with patients, handle incoming and outgoing mail and deliveries, distributed appropriate paperwork for new clients, generated new files for patients. Filing, faxing and copying documents. Performed other miscellaneous office duties as assigned/needed.

Billing

Responsibilities include: Collections, Medical coding, Insurance claims, experience with C9's, C84's and C23's, established communication with the Bureau of Worker’s Compensation, MCO's, and claim representatives. Worked closely with numerous Attorneys’ offices regarding clients and domestic cases. Organized and updated records for the clients. Assessed their C9 and C84 due dates. Transcribed telephone messages.

Brown and Miller Advertising, Inc. - Beachwood, Ohio April 1999 - March 2002

(Full service advertising agency)

Production Coordinator (promoted in January 2000)

Responsibilities include: Acquire information from multiple dealerships for retail newspaper advertising for large automotive account. Delegate and coordinate ad production in the art department, proofread and facilitate sending ads to multiple newspapers under tight deadlines.

Receptionist/secretary

Responsibilities include: Managing phone system, handling secretarial duties including typing, incoming and outgoing deliveries, record keeping, proofreading.

Elk & Elk Company, L.P.A. - Mayfield Heights, Ohio August 1998 - March 1999

Secretary

Responsibilities include: Applied knowledge of computer program Needles to facilitate record keeping, specifically opening new cases and closing settled cases. Used typing, telephone and filing skills necessary to ensure a smooth-running office.

PART-TIME EXPERIENCE

Arthur Elk ( Part-time) March 1997 - January 1999

Mark and Gina Luciano ( Part-time)

NANNY

During this period I served as a Nanny for two families.

Responsibilities include: The care of four children in each family, which covered a range in age from newborn to age 11. My certificates in First Aid, CPR, Communicable Diseases, Child abuse and neglect, and other specialized classes back my experience in the care of children.

Lander Day Care - Mayfield Heights, Ohio October 1992 - September 1996

Teacher's Aid

Responsibilities include: Assisted with all age groups ( 6 months to 5 years of age). Also assisted in the office by answering phones and related secretarial duties on an as-needed basis.

COMPUTER SKILLS

Type 55-60 WPM

Trained in Microsoft Office including Word, Excel and Power Point

Windows 95, 98, and 2000

Needles

Lotus 1-2-3

Internet

EDUCATION

Mayfield High School

Mayfield Village, Ohio

References furnished upon request.

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