Programmer Analyst

Cyrus P. Shadzad ************@*****.***

**** ******** ***. *** *, Lynchburg, VA 24501 434-***-****

SUMMARY AND OBJECTIVE

Dedicated employee with over 15 years of restaurant/retail experience in high volume markets and 8+ years of management experience plus over 7 years experience in Information Technology and Technical Support looking to further a career with the right company where hard earned skills and abilities can be put to good use. Professional and outgoing demeanor coupled with concern for the satisfaction of all clients and customers alike. Over 5 years manufacturing industrial labor experience.

CORE PROFICIENCIES

●Interviewing and Staffing • Group training of personnel • Quality Assurance

●Customer Service • Assist and direct multiple departments • Inventory Control

●Time Management • Team Lead • Equipment Maintenance

PROFESSIONAL EXPERIENCE

Information Technology

●Professionally trained database/ ERP applications developer with 5+ years experience in Unix Systems Programming, Objected Oriented Programming and GUI development

●Adept at remote software installation and job control

●Skilled at integrating first party with third party software

●Consistently resolved and documented technical support issues

●Quickly adapted to new software environments and technologies

●Experienced with database management and systems maintenance

●Routinely provided on-call technical support for first and third party software

●Able to rapidly adjust software specifications to evolving end user requirements

●Experienced in training personnel with varying skill levels in new software systems

●Proven ability to develop automated version control systems and software installation scripts

●Well-versed with multiple software development strategies including concurrent multiple platform development and version control

Kitchen Management

●Responsible for reconciling petty cash, balancing daily deposits and sales

●Consistent efficient labor scheduling/management within budget constraints

●Able to maintain and adjust inventory to anticipate peak and low sales periods

●Diplomatic and dedicated investigation into and resolution of any and all complaints

●Selected to provide one-on-one training to key personnel including 5 management level employees

●Dedicated to taking a proactive approach troubleshooting common problems and resolving delays

●Cash handling, including credit card payments, and issuing receipts

●Accurately audited and recorded cash funds, processed deposits and reported revenue balances

●Responding appropriately to customers with special communication needs, language barriers or disabilities

●Skilled at providing upper management with recommendations as to staff function and compensation, mentoring trainees, providing constructive criticism and effectively promoting team work

●Effective management of key opening and closing procedures

●HACCP testing and temperature optimization to maintain food quality and maximize shelf life of buffet items

●Greeting and working with customers to fulfill needs by maintaining a strong attention to detail

●Diligently investigated and resolved customer concerns about quality or service and tactfully responded to written and telephone initiated customer requests

Cook

●Ensure consistent adherence to all regulatory safety and health guidelines

●In-depth knowledge of ensuring the quality of all products sold to customers

●Assisted in receiving deliveries and distributing to appropriate departments and employees

●Quickly adapt and respond to the various and changing needs of the company as well as incorporate changes to processing procedures as needed

●Controlled and maintained freshness of stock by rotating, coding and utilizing “first-in/first-out” techniques to remove out of code products

●Work with minimum supervision in a busy environment while completing repetitive tasks accurately over long periods of time

Cyrus P. Shadzad ************@*****.***

100 Old Rustburg Rd., Lynchburg, VA 24501 434-***-****

PROFESSIONAL EXPERIENCE

(Continued)

Production, Lumber Grader, Cross-Cut Optimizer and General Labor

●Able to work independently or in groups and teams with diverse backgrounds at a rapid pace

●Trained in federal, state and local regulations and in material safety data sheets standards and regulations

●Assisted mechanics and team supervisors in machine setup and operation

●Trained in processing and tracking paperwork and quality control sample testing

●Effectively interpreted and ensured compliance with all statutory and organizational health and safety regulations as well as best practices

●Trained in rapid lumber grading and running, and maintenance of cross-cut optimizer

●Supervised personnel in packaging of outgoing material

EMPLOYMENT HISTORY

●General Production Labor: Multiple Contract Employers/KDC – Lynchburg, VA Sep 2011-Aug 2017

●Cook: Ruby Tuesday – Farmville, VA Apr 2008-Apr 2011

●Programmer/Project Analyst: Longwood University - Farmville, VA Jun 2006-Sep 2007

●Cook/Assistant Manager: Country Cookin’ – Farmville, VA Nov 2003-Nov 2009

●Cook: Huddle House – Farmville, VA Apr 2003-May 2004

●Lumber Grader/Cross Cut Optimizer Operator/Team Supervisor: Trout River Lumber Crew, VA Oct 2002-Apr 2003

●Grill Cook: Philly Style Steak and Subs – Norfolk, VA Sep 2001-Sep 2002

●Programmer Analyst: Newport News Shipbuilding – Newport News, VA Apr 2000-Nov 2000

●Information Systems Consultant: Metro Information Services – Virginia Beach, VA Nov 1997-Apr 2000

●Programmer Analyst: Spirit Cruises – Norfolk, VA Nov 1996-Nov 1997

●Programmer Analyst: Prosoft – Virginia Beach, VA Mar 1995-Nov 1996

●Tax Preparer: H&R Block – Norfolk, VA Dec 1994-Apr 1995

●Kitchen Manager: Mama Lina’s Italian Restaurant – Norfolk, VA Apr 1994-Sep 1994

●Cook Supervisor: Stacey’s Homestyle Family Buffet – Norfolk, VA Jun 1993-Apr 1994

●Kitchen Manager: Mama Lina’s Italian Restaurant – Norfolk, VA Sep 1988-Jun 1990

●Cook: SU Dining, Southern Oregon State College – Ashland, OR Jan 1986-Aug 1988

EDUCATION

B.S. in Computer Science, Cum Laude: Old Dominion University – Norfolk, VA (1993)

Baan Developer’s Training (1997)

ISO 9000:2000 Certified Consultant(2000)

SAP Developer’s Training (2000)

ServSafe Certificate: Virginia Department of Health (2005)

REFERENCES

Available upon request

Contact this candidate