Curriculum Vitae

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Introduction

-Completed M.Sc. Project Management Programme from Arden University, Berlin, Germany. (Awaiting result)

-High first class holder in Automobile Engineering (Bachelors), from SRM University Chennai, India with over nine plus years of experience in the automotive industry.

-Over 7.3 years of experience in handling warranty claims and technical reports for Volvo, Citroen, SsangYong, Chery and ISUZU Thailand and Japan products in Middle East.

-Over 2 years of experience as warranty and technical support engineer in YK Almoayyed and Sons, dealership for ASHOK LEYLAND, AMMANN Machineries, CROWN Gabelstapler GmbH, TADANO CRANES, FORD Trucks, IVECO Trucks, PALFINGER Loader cranes, and UD Trucks in Bahrain, Middle East.

Personal Details

Date of birth: 10-March-1983 Age: 37 years Marital status: Married

Nationality: Indian Passport No: U6361854 Validity: 23/12/2029

Language known: English, Hindi, Malayalam, Tamil and German (A2.2)

Father: Dr. Jacob John, Professor (Rtd), Kerala Agriculture University.

Mother: Dr. Susanamma Kurian, Professor (Rtd), Kerala Agriculture University.

Permanent address:

Parappallichirayil House / Mullakkara / Mannuthy P.O / Trichur 680651/ Kerala

Landline: +91-487-*-**-**-** Mob: +91-949******* (WhatsApp)

Driving license: Valid Bahrain driving license & Indian driving license

Technical Qualification

Course

Subject

Year of passing

Percentage

College/ University

Master of Science

Project Management Programme

Awaiting result

Awaiting result

Arden University, Berlin, Germany

Bachelor degree

Automobile Engineering

2008

78

SRM University, Chennai

Diploma

Automobile Engineering

2004

65

H.I.E.T, Chennai

Diploma

Mechanical CADD

2004-2005

Certificate course

CADD Centre,Trichur

Career Graph

Company Name

Position

Period

YK Almoayyed & Sons- Heavy Equipment division, Bahrain

Service support Engineer- In charge of technical training & warranty department

17th July 2016 to 02nd July 2018.

Motor City (E K Kanoo Group) - BAHRAIN

Warranty coordinator

22nd March 2009 to 21st June 2016

PSB Polytechnic college - Chennai, INDIA

Instructor / Lecturer

July 2008 - March 2009

Work Experience

Y.K. Almoayyed & Sons- B.S.C Closed, Kingdom of Bahrain

17. July 2016 to 02.July.2018 (2 years) : Engineer Service support - In charge of technical training & warranty department

Y.K. Almoayyed & Sons

Heavy Equipment Service: Ashok Leyland bus, Atlas Copco, Body Builder, Gardner Denver Comp-air, Crown truck, EVERDIGM, Ford trucks, Foton Lovol, IVECO Trucks, Komatsu, Kenworth, VOLVO-UD Trucks, New Holland agriculture equipment, Palfinger crane, Sykes Pump, Spheros A/C, Schmidt, TADANO crane, Tacom, Uni Carriers Co and Weichai power.

Job description

TQM -To assist senior service manager to formalise all systems and processes in the department through creation of the quality and systems procedure.

To oversee the nominated quality assurance inspector in the inspection process to ensure repair quality as per manufacturers and company standards through a system of in/out and stage inspections.

To conduct periodic audits and inspections to ensure all process documentation are maintained as per the requirements.

To manage and control the entire principal’s internet access and login information for the retrieval of technical information available on line from principals and the e-claim process.

Training

To formulate a training budget and to monitor the same.

To ensure that the training facilities are maintained to the required standards to conduct the in house training.

To plan and conduct all the in house trainings as per plan.

To organise and provide the necessary logistic support for the local training programmes conducted by the principal trainers.

To be the focal point to receive all training specified for the dealer and to conduct in house training to cascade the same to the relevant technicians.

To liaise with the principals for updating the information on the training courses available and to depute as per the training plan technicians for the necessary courses.

To keep in custody all the training materials (audio, video, print, multimedia etc.) and ensure their updating.

To oversee the activities of the operator trainer in imparting operation training to the customer operators for the machinery sold.

Warranty

To ensure cent percent warranty reimbursement from principals to achieve the required targets.

To oversee all warranty approvals within warranty policy and procedure guidelines of principals.

To ensure the warranty registration of all the equipment as per the corresponding principals procedure.

To follow up with the workshop and to ensure all the mandatory inspections as per the warranty policies and documented.

To ensure that all warranty claims are reimbursed by the principals to ensure no loss of revenue to the company.

To prepare and submit technical reports and warranty claims within the agreed time limits to meet the standards.

To resubmit returned claims after necessary correction as required.

To provide necessary support to the workshop for implementing the service campaigns to meet the principal standard.

To arrange necessary part returns as and when the principals request, to meet their requirement.

To maintain a proper warranty parts storage system and maintain warranty documents to meet principal’s requirement.

To manage an appropriate database of warranty bulletins including data on WIP and provide information to relevant personnel.

To prepare and send goodwill approval requests to meet manufacturer’s requirements in coordination with sales.

To carry out all the necessary correspondence with the principals for warranty approvals and technical clarification.

Warranty administration

To oversee the service support assisted in carrying out the transportation receipt inspection and hand over sales dept., of the new vehicle/ equipment received. To liaise with sales for any damage/ discrepancies.

To supervise the service support assist in the upkeep and maintenance of the stock yard and perform the necessary periodic maintenance activities for the stock units in liaise with workshop supervisor (PDI &QA)

To liaise with the workshop supervisor (PDI & QA) in ensuring the compliance with the delivery process and the custody of the delivery documentation.

To track shipping documents and liaise with customs and clearing department in the main office to ensure the shipments received as per the ETA.

To follow-up with corporate office regarding payments to principals and suppliers pertaining to warranty operations.

To follow-up all daily and periodic reports and returns and submit to senior service manager, arrange preparation and submission of various reports and returns to the principals as per the schedule.

To provide administrative support to the training and service team in conducting training sessions, principal training, customer training sessions and service campaigns.

To ensure the reconciliation of accounts in warranty jobs and to close out the job cards after receipt of the credit notes/payments/LPOs.

Motor City Holding, Kingdom of Bahrain

22. March 2009 - 21. June 2016 (7.3 Years): Warranty coordinator/administrator

Motor City, E K Kanoo Group of companies is the sole distributor in

Passenger Cars: Volvo, Subaru, Citroen, SsangYong, Chery, Luxgen

Commercial vehicles: ISUZU, JMC, CMC, Daewoo Bus, Kinglong Bus, Hino

Equipments: Hyundai, Daewoo, Kwanglim, MSB

Other: DENSO, Marshell

Job Description:

Submits warranty claims over manufacturer website.

Issues technical information report / field technical report or CRI over manufacturer website.

Supervise technicians in trouble shooting with the help of scan tool and assign job to technician as per manufacturer policy.

Registers RDR in ISUZU warranty website.

Issues goodwill request for major parts, which is out of warranty.

Issues product quality report to manufacturers thereby maintains the quality of the product.

Process warranty claims over ERP. (internal operating system)

Process warranty claim analysis over ERP.

Process warranty claim settlement over ERP.

Ensures the availability of all the details required for warranty as per the policy of the manufacturers.

Find out the correct operation code required to perform the task according to the manufacturer’s LTS.

Inform all relevant staffs about the fourth coming campaigns.

Check that all warranty payments received from the manufacturers are correct.

Record, supervise and control the systems for parts return to manufacturer for investigation purpose.

Controls and maintains the warranty parts store as per the warranty policy.

Assist warranty manager.

PSB Polytechnic College, Kelambakkam. Chennai, INDIA

July 2008 - March 2009: Instructor

Teaching CAD/CAM lab for final year mechanical & automobile engineering students.

Teaching automobile engines lab for second and final year automobile engineering students.

Teaching engineering graphics for first year mechanical engineering students.

Trainings Attended

UD Quester technical training held in Dubai on 22/October/2017 to 26/October/2017.

ISUZU warranty and technical information report (TIR) training held in Dubai on 12 & 13th October 2015.

Chery warranty training held in China on 16th October/2010 to 22/October/2010.

Achievements

Achieved 2015 top achiever award in Motorcity.

Selected as judge for Isuzu technical skills competition held on 23rd June 2011 for service advisors and technicians.

BMSC achieved maximum TIR been issued against each authorization request (AR) for Isuzu.

Represented HIET for Inter-university level training- “Trend in vehicle design & effective maintaince for better engine performance” held at Anna University, Chennai.

Field of Interest

Alternative fuels;

Hybrid vehicle;

Safety system in automobile.

Decleration

I hereby declare that the information furnished above is true to the best of my knowledge.

Date: 21.04.2020

Place: Berlin, Germany Nithin John Jacob

Nithin John Jacob

Email: adcy5t@r.postjobfree.com

Mob: +491**********

Skype id: nithinjacob3

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