Curriculum Vitae

Harpreet Singh Bedi

#***-*, ****** **, *** Flats

Chandigarh Road, Ludhiana

Mail: adcy34@r.postjobfree.com Mobile: +91-858*******, 980-***-****

Organization : Cash link Global Systems Private Limited,

Tenure of Employment : April 2013 onwards till date

Current Designation : Consultant Authorized Service Provider – Service Support and Operations

Department : Client Services and Support

Direct Reporting : Mr. Terence D’Souza (Senior Vice President – Operations)

Role & Responsibilities

Handling Regional field support teams and HO Support teams.

Interaction with the CGS OEM SPOC’s

Interaction with Helpdesk team for all customers and related activities.

Interaction with Software support teams for all customer and related activities.

Regular interaction and escalation point for the client.

Attending to monthly review meetings with customer along with Core CGS team.

Daily planning to control escalation and to maintain good response time.

Supporting the Senior Management at CGS for all the above

Organization : NCR Corporation India Private Limited, Mumbai

Tenure of Employment : March 26, 2012 till March 1, 2013

Current Designation : Project Manager

Department : Professional Services – Sales

Direct Reporting : Mr. Nagesh M Nayak (Staff Software Engineer- Software Solutions)

Roles and Responsibilities

Assigned Account Management for technical requirements which included requirements gathering, management of solution development and solution deployment.

Management of Automated Teller Machines deployment (with withdrawal as well as deposit functions) which included software customization based on the customer requirements.

Liaison with different stakeholders internally as well as customer side.

Coordination with different logistics providers (internal and external) to ensure timely successful deployment of ATM’s and other NCR solutions.

Reporting project progress on regular basis to support and achieve revenue projections.

Meeting with customer on regular basis for regular updates and follow up for fresh requirements.

Organization : Diebold Systems Private Limited, Ludhiana

Tenure of Employment : April, 14, 1997 till March 14, 2012

Designation : Team Leader

Department : Customer Service and Support

Direct Reporting : Mr. Rajiv Malhotra – Area Service Manager

Roles and Responsibilities

Conduct Monthly reviews with the client at regional levels for feedback and to improve with available resources to meet the new requirements.

Responsible for ensuring to meet the customer service standards, resolving problems and escalations, assisting inventory audits and implementing change to adjust to customer requirements.

Monitoring a team of field resource across nine cities within Northern part of India for maintaining ATM’s install base of approx. 600 terminals

Work closely with cross functional teams of internal and external customer for various hardware and software roll outs in the deployed units from time to time as per requirements.

Ensure the timely completion of preventive maintenance of the installed ATM’s as per the timelines and monitor on a daily basis to encourage teams to meet the target.

Help identify weak engineers and assist in organizing trainings to the field resource to improve their skill set.

Ensure timely collections based on the DSO for the sale of consumables and chargeable modules from customer on a monthly basis.

Educational Credentials

oMBA with specialization in operations through Distance learning from ICFAI University, Tripura.

Technical/Educational Qualification

oThree years Diploma in Electronics and Communication Eng. from Mehr Chand Polytechnic, Jalandhar, Punjab affiliated by State Board of Technical Education, Mohali, securing First division during batch session 1992- 95 .

oPassed SSc in Commerce Faculty from Gujranwala Guru Nanak Khalsa College Ludhiana in March 1999 in first division.

oCompleted Diploma in Software engineering from Science and Technology Entrepreneurs Park, Ludhiana within the period from July 1999 till June 2000.

Software Skills

Exposure of ATM Hardware and software as per customizations done for various banks (Win 2000 and Win XP as operating systems).

Knowledge of Microsoft Excel, Word, PowerPoint and basic networking commands used for networking through WAN.

Worked on Unix initially and have knowledge of Unix as the operating system and interfacing for connectivity of ATM machines with bank server using customized application softwares like ATM Starware within local area network. Also worked on OS/2 during the initial work experience mainly for networking of the machines

Personal Details

Date of Birth : July 2nd 1975

Marital Status : Married

Linguistic Skills : English, Hindi and Punjabi

Sd/-

(Harpreet Singh Bedi)

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