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Customer Service Care

Location:
Lindsay, CA
Posted:
April 26, 2020

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Resume:

Kacey Kukuruza

Exeter, CA

adcy05@r.postjobfree.com

559-***-****

A position utilizing abilities developed through experience and education with the opportunity for professional growth.

Authorized to work in the US for any employer

Work Experience

Investigator

Hub Enterprises - Exeter, CA

March 2020 to Present

• conduct insurance defense investigations to include surveillance

• Continuous observation of a place, person, group, or ongoing activity in order to gather information

• Perform covert video surveillance operations in both dismounted and mobile/vehicular modes

• Write and submit comprehensive, legally sufficient reports in a timely manner

• Develop, refine, and recommend investigative plans to maximize the efficiency of investigation efforts

Janitor

Office Pride Commercial Cleaning Services - Visalia, CA November 2019 to Present

Cleaning office buildings

Background Investigator

CACI - Chantilly, VA

August 2019 to February 2020

Conduct and compile personal and professional background investigations for public safety or national security candidate by interviewing the subject, employers, co-workers, neighbors, law enforcement officials, military personnel, members of the candidate's family, and personal references; prepares reports on findings

Customer Service Representative

Speedway LLC - Richlands, NC

February 2019 to August 2019

• Cook

• Provides positive, personalized customer service by greeting each customer in a friendly manner

• Runs a Point of Sale (POS) system and monitors customer lines in order to expedite the sales process

• Adheres to Federal, State and local regulations and prohibits the sale of age restricted products to individuals under the minimum age requirement

• Cleans and maintains the store area including, but not limited to, cleaning counters, equipment, floors, cabinets and external areas. Performs light maintenance duties as assigned

• Helps ensure equipment is operating correctly

• Follows and complies with all health and sanitation procedures and adheres to safe work practices

• Helps ensure proper stock levels, dating and rotation of all food products and supplies

• Attends Company required training programs

• Reports all time worked

• Completes other duties, including special projects, as assigned by Management

• Available to work a variety of shifts

• Responds quickly to all emergencies

• Promotes store sales and selling initiatives

Background Investigator

GDIT / CSRA - Falls Church, VA

January 2018 to February 2019

Conduct and compile personal and professional background investigations for public safety or national security candidate by interviewing the subject, employers, co-workers, neighbors, law enforcement officials, military personnel, members of the candidate's family, and personal references; prepares reports on findings.

Temporary Worker

Office Team - Visalia, CA

January 2017 to August 2017

Scan and index documents in to the current working system. PAYROLL SPECIALITST

Express Employment Services - Visalia, CA

June 2016 to July 2016

Entered in payroll into designated software that the company uses. Answered calls regarding pay from both employees and employers

ACCOUNTING SPECIALIST

SINGLEPOINT OUTSOURCING, INC

August 2008 to May 2016

Enter and reconciled benefit bills for 10 different clients. I would pay weekly and quarterly taxes 941 and annual reporting on the 940 and 943 for approximately 10 clients. Prepare and get all paper work ready for an auditor for 77 clients under one carrier for worker's compensation, prepare payroll reports any client who does not have worker's compensation through 1 of the 3 carriers that are established with the above company, pay worker's compensation for 3 carriers, put together monthly reports in excel for 4 clients who report their own worker's compensation numbers, answering multi-line phone systems, filing, bank reconciliation for 16 different companies, upload and download private information to the bank for anyone who has direct deposit as the chosen method of payroll. Secretary/Receptionist

Dave's Heating and Air, Inc. - Visalia, CA

September 2004 to February 2008

Answer multi-phones, dispatch technicians to job sites, maintain accounts receivable and accounts payable, input data into Quick books, kept the company current on bills that are due, debt collection. Create files for all pending bids, current jobs, and all past jobs. Sales Associate

Graphic Products - Beaverton, OR

July 2003 to May 2004

Cold call companies to sell labeling products and machines, call current clients to reorder inventory. Education

AA in Accounting

COLLEGE OF THE SEQUOIAS - Visalia, CA

2012 to 2014

BS in Criminology

University of California of Fresno - Fresno, CA

2004 to 2008

Skills

• Microsoft Excel, Outlook, Word (7 years)

• time management

• Investigations

• Report Writing

• training

• CSR

• Customer Care

• Customer Support

• Customer Service

Military Service

Branch: United States Marine Corps

Service Country: United States

Rank: Corporal E-4

March 1999 to July 2003

5-ton and humvvee driver. Kept updated lists on all marines with in platoon of phone numbers and addresses. Set up training for any marines who need to complete any out dated training. Maintain and keep inventory levels as they should be for motor vehicles. Certifications and Licenses

United States Marine

March 1999 to July 2003

Humvvee and 5-ton license

driver's license

Additional Information

SKILLS & ABILITIES Proficient in excel, fast learner, willing to learn and accept new responsibilities. I currently hold a SSBI.



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