Sales Customer Service

*** ***** ***** ******

Freeport NY *****

Phone 917-***-****

Dwayne Hickson

SUMMARY

Extensive financial industry experience within the areas of consulting, sales, credit, recoveries, collections, and origination/lending. Provides institutions with a high level of experience, leadership, and customer service to meet and exceed organizational goals.

Employment 2004 to 2019 New York Community Bank

Hicksville, NY

Pipeline Coordinator

2007-2019

Review and manage pipeline and funding conditions daily with a sense of urgency and within required timelines funding cutoff

Review and upload all requested submissions for financing

Assign financing requests to Underwriters

Ensure excellent service and handle all customer requests including status on outstanding deals

Obtain and analyze all needed information from brokers and customers to evaluate deals for acceptance or denial

Coordinate and manage all correspondence associated with deals including letters of intent to ensure that all parties have appropriate information

Underwriter

2004 to 2007

Adhere to all company underwriting directives, underwriting guidelines, including company policies and procedures.

Profitably increased premium writings in retail book of business to meet financial targets

Underwrote basic multi-family, mixed use, and commercial real estate transactions

Evaluation of applicants for loans utilizing objective scoring tools, calculating basic key financial ratios, and applying subjective criteria to render decisions

Worked in unison with Loan Officers, Processors, Appraisers, and the credit department to prepare files for committee to evaluate and approve loans based on risk assessment.

High understanding of financial statements and protecting confidential and proprietary customer and company information

1990 -2004 J.P. Morgan Chase

Garden City, New York

2003-2004

Credit Analyst

Handling incoming/outbound calls in a call center environment.

Researched, located, confirmed and documented information within multiple systems, which included examination of tax returns, financial statement, sales and lease applications.

Reviewed, maintained, and made decisions on applications in compliance with company policies and procedures utilizing credit bureau reports and communicating decisions to clients within company defined criteria to ensure minimum risk

1997-2003

Lease Service Consultant

Reduced Market Value Loss by selling leased vehicles to the original lessee’s dealer, and third parties as close to the residual value as possible.

Handled the disposition of the vehicle return and educated the customer as to what their lend options, and liabilities were.

Handled high volume of inbound/outbound sales calls including updating the records to maintain complete and accurate account information for clients.

Inspected end term lease vehicles for excess wear and tear

Set up payment schedules, collected end term lease liabilities and charged off accounts to recovery department

Evaluated procedures and made suggestions to management to update antiquated methods in lease term procedures

1990-1995

Recovery/Collection Specialist

Collected charged off accounts

Handled written and oral correspondence to customers and assignment of accounts to collection agencies

Regularly updated credit reports and performed skip tracing on default accounts

Set up payment arrangements on charged off balances and negotiated settlements from outstanding balances

Coordinated efforts with repossession to pick up the vehicles

Education and Training

Buffalo State College –Bachelor of Arts

Assistant Appraisal License Courses

Notary

Software Knowledge

MS Word, Excel, Lotus, Outlook Express, PowerPoint, LMS, New Gen workflow and automation

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