WANDA K GORDON

Wanda.k.gordon**@gmailcom

EMAIL

757-***-****

TELEPHONE

OBJECTIVE

Obtain employment in the clerical/customer service/ Medical field

SKILLS

Skilled in Microsoft suited; Word 2007-2013 Excel, Access, PowerPoint., Publisher, outlook, UltiPro and stripe Capable in facilitating groups of 50+. Type 55+ words a minute.

Ability to defuse and address minor alterations and conflicts in a professional manner. Trained and certified in How to handle conflicts. Work well multi-tasking.

Can work with Minimal to no supervision.

EXPERIENCE

RECEIVING INTAKE CLERK

Dates From 2007- 2009

Handles all paperwork for new intakes.

Distributed needed information to proper departments. Organized housing and bed detail.

PRE-RELEASE CLERK

Dates From 2009 – 2013

Filling and answering phones. handled all copies needed weekly.

Trained in the preparation of resumes.

RE-ENTRY AIDE DIVISION OF EDUCATION

Dates From 2013 -2016

Assisted in facilitating ready to work classes as well as coordinating job fairs.

Planned and developed portfolios.

Prepared resumes, cover letters, Hire me ads, and convictions statements

Trained job interview skills.

RECREATIONAL AIDE

Dates From 2016 – 2017

Maintained inventory on all appliances sent out to living units.

Aiding in preparing monthly functions such as bingo, field day and other instructional functions. Maintained all records for audit purposes. Handled all memos, reports and filling.

RE-ENTRY AIDE DIVISION OF EDUCATION

Dates From 2017 – 2018

Handled incoming calls from Lyft partners in regards to issues that needed attention via the caller’s account

Handled payroll issues

Updated accounts

Deactivated/Reactivate drivers

Handles Customer/Pax issues

Unauthorized card usage

Profile updates

Vehicle updates

Transfers and escalations

CUSTOMER CLAIM SPECIALIST SUPERVISOR

Dates From 2018 – December 2019

Handles team of 15 to 27 agents

First point of contact for claim support/accidents/insurance issues

Handled agent’s payroll

Handled all Attendance, Adherence, Post

Quartz/Payroll

File accident reports for claims and adjusters

Handled all Termination and resignation finalizations

Handled day to day performances by agents

Issued Corrective actions for Behavior of policy Breach

Weekly team meetings as well as 1:1 coachings

Monitored all metrics (this included all customer and client feedback)

Weekly meetings with client for all updates that needed to be cascaded to production floor

CHOICE BRAND HOTELS

Handled all in coming guest reservations and check out

Handles payments for quest stays and event(group) planning

Handled payroll dates and closure time

Handled Housekeeping Schedules

Handled room inspections

EDUCATION

PHOEBUS HIGH SCHOOL – COMPLETION JUNE 1989

High School Valedictorian.

Honors in English and History

LSU ASSOCAITE IN HUMAN SERVICES.

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