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Manager Service

Location:
Bangalore, Karnataka, India
Salary:
900000
Posted:
April 24, 2020

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Resume:

Objective:

Looking for a challenging position as a Logistics,

Transportation, Distribution, Warehouse & Operations-Lead preferably with a national or international company, where my knowledge and skills can significantly impact company growth. Professional Snapshot:

• A result oriented professional with over +15years of experience in Core Operations (Logistics &

Warehouse).

• Familiar with logistics operations, staffing and cost control for high-tech product lines.

• In-depth knowledge of standard management

methods, policies, procedures and keep logistics

records ready.

• Excellent in developing and implementing

operational procedures. Proficient in managing highly efficient and skilled operational teams. A good

Coordinator, trainer and mentor.

• Target and achievement oriented with an ability to take up challenges and perform in changing work

environments. Proficient in ERP, SAP, Opentaps, MS Windows XP, MS Office & MS Outlook.

• Skills:

- Last & First Mile Logistics Network/Route Planning/Executing

- Reverse Logistics Manage/Planning/Execute

- Customer Relationship Management

- Strategic Planning & Execution

- Line-haul Network Planning – South India

- Flight Forwarding &Network Planning

- Set-up DC’s/Hub’s Operations Planning/Execution

- Fleet & Vendors Management

- Import/Export In/Out Bound Planning/Executing

- Major Key Client Managing

- Service Quality Management

- Cost Reduction, Containment& Negotiations

- Road Transport Safety Management

- Staff Development & Leadership Planning

- Conducting Exhibitions of Diamond & Jewellers

- Hiring OM’s, AM’s & HM’s for respective Locations

- Third-Party Logistics (3PL) Management

- Excellent judgment and decision-making abilities

- Core experiences in handling B2B, B2C, SLA, KPA & KIA Sequel Global Critical Logistics Pvt Ltd Feb 2017 to Feb 2020 Regional Logistics Operations Head – South India

Essential Duties & Responsibilities:-

• Leading multiple physical Hubs in South like Karnataka, Tamil Nadu, Kerala, Andhra Pradesh & Telangana.

• Strategically planning and managing logistics, warehouse, transportation, distribution and customer services. Direct, optimize and coordinate full order cycle. Liaise with Outsourcing suppliers, manufacturers and customers. Supervise, coach and train logistics/warehouse workforce. Meet the cost, productivity, accuracy and timeliness targets. Maintain metrics and analyze data to assess performance and implement improvements.

• Comply with laws, regulations and ISO requirements. Resolving any arising problems or complaints.

• Responsible of adherence to company process and polices. Responsible for directing and developing logistics management operations for the South India.

• Planning and creating new branch hubs based on high volume. Responsible for Route/network planning & timely delivery of shipments with a focus on-time deliveries, Quality, Service and ensuring that, organisation goals are also met.

• Proven track record of running successful Last & First Mile Delivery operations in the South-India, Experience of handling P&L for the territory, expansion activities, vendor management. Managed a Staff of over +300 people.

• Developed and implemented a management system to track the effectiveness of the supply chain function within the region, including achievement of cost reduction, supplier performance, etc.

• Worked effectively as a team member within the Logistics execution team. Actively participate in a positive manner to execute, support, monitor, and achieve Logistics KPIs and goals.

• Developed and improved carrier & key client’s relationships by providing excellent customer service and communicating in a professional & solutions-oriented manner. Efforts lead to increased capacity and service performance.

• Conducting daily and weekly performance meetings. Assess and develop future production and labor plans. Analyze and oversight of scheduling and staffing requirements for area of responsibility. Volume planning/contingency planning.

• Ensuring process compliance and reporting for areas of responsibility (LP, Safety, Quality, HR). Developed an environment that drives performance while maintaining safe environment and ensure timely reporting. Point of contact for safety/security issues that occur on site, incident commander in event of an issue. Day-to-day management/supervision, including coverage and scheduling of Area & Shift Managers/Hub Manages/D’boy/Drivers/Securities. Reporting to CEO & Sr General Manager of Operations about weekly & daily pending reports & following process, using MS Excel, Outlook & ERP Site. Reporting to Me, Deputy Managers, Operation Area Managers, Zonal Security’s Leads, HR & Admin of South Region. MANJUNATH ACHARI

adcxtx@r.postjobfree.com

+91-776*******

www.linkedin.com/in/manjunath-achari-b69b3817/

Decathlon Sports India Pvt Ltd Sep 2011- Dec 2016

E-Commerce - Head of Logistics

Warehouse Management:

• Liaising with customers, suppliers and transport companies.

• Inventory planning, coordinating and monitoring the receipt, order assembly and dispatch of goods.

• Coordinating with vendors. Coordinating with buying team and suppliers

• To coordinate the reports and furnish recommendation to management regarding material control systems and procedures.Responsible for the stock take in Warehouse.

• Keeping stock control systems up to date and making sure inventories are accurate & planning future capacity requirements.

• Coordinate with the corporate buying team and local Merchandisers to clear all the issues.

• To perform other duties such as training subordinates and observance of safety rules,following up on queries and preparing special reports.

• Develop Process and implementation of Material receipt of inward & outward.

• Organising the recruitment and training of staff, as well as monitoring staff performance and progress.

• Motivating, organising and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded. Producing regular reports and statistics on a daily, weekly and monthly basis.

• Auditing for Physical stock, Process, Cost control & scrap materials on Yearly/Monthly basis. Logistics Management

• Scheduling and Planning delivery routes. Analytical and Organised in approach.

• Monitored all transportation operations, including quality controls, to ensure transportation services met contract obligations as well as local and national government regulatory requirements. Knowledge of domestic shipping programs.

• Oversaw dispatching, routing, tracking, and shipping activities to ensure safe, prompt, and accurate delivery of transportation equipment.

• Responsible for all on site aspects of the logistics, supply chain, and customer delivery operation. Incharge of making sure that each stage of the distribution process is progressing on time, on budget and to the right quality standards.

• Achieved 99.5% average delivery rate on all assignments with no loss of shipments or assets.

• Responsible for directing and developing logistics management operations for the India.

• Overall responsibility for Logistics and entire Pan India and also responsible for all the staff 100 members.

• Analyzed service issues and implemented performance improvement processes to improve future service delivery.

• Responding to all customer complaints or queries in a efficient manner. Conducting crime and loss investigations into missing stock and loads.

• Co-ordinating with all 3PL like Bluedart, Aramex, Safexpress, Gati, Ewings, First Flight, Quantium&Delhivery about service level agreement.

• Provided support to the Service Centre and Service Area Logistics to complete assigned functions.

• Well-versed in shipping operations for inbound/outbound cargo across national trade lane.

• Quality control, inventory and sanitation abilities. Monitored shipments to ensure customer satisfaction.

• Maintained daily shipping activities and good relationships with partners, stakeholders, customers and shippers.

• Using ERP Application like Inbound/Outbound, Admin Reports, Consignment by Status and Transit Consignment Report) COD/POS, Pending Reconciliations, Consignment Status, Daily Summery Report, Pending Consignments reports/ Daily Pending Reconciliation. Responsible for tracking customer information, forecasts and reports

• Maintaining Accounts (Petty cash) and verifying the COD/POS, Payment and Billing (Payment Reconciliation and Payment settlement) on daily basis.

• Conducting the Interviews and hires team members & conducts performance appraisals, takes discipline action, motivates and trains.

• Ensures a safe working and customer experience environment by facilitating safe work behaviours of the team. Flipkart – WS Retail Service Pvt Ltd Aug 2010 – Aug 2011 Area Manager - Logistics Operations

• Overall responsibility for Logistics and entire branches and responsible for all the staff 100-120 members. Giving a surprise visit to all branch offices. Monitoring branch managers and leading a team

• Planning and creating new branch office based on high volume. Responsible for planning & timely delivery of shipments with a focus on-time deliveries, Quality, Service and ensuring that, organisation goals are also met.

• Maintaining over all the inventory management. (Inbound / Outbound, Segregating the consignments to branch based on Pin Code).

• Maintaining Accounts (Petty cash) and verifying the COD/POS, Payment and Billing (Payment Reconciliation and Payment settlement) on daily basis.Providing account management to an existing territory.

• Using ERP Application like Inbound/Outbound, Admin Reports, Consignment by Status and Transit Consignment Report) COD/POS, Pending Reconciliations, Consignment Status, Daily Summery Report, Pending Consignments reports/ Daily Pending Reconciliation. Responsible for tracking customer information, forecasts and reports.

• Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads in ERP system.

• Reporting to General Manager / Zonal South Manager about weekly & daily pending reports & following process, using MS Excel, Outlook & ERP Site.Conducting the Interviews and hires team members & conducts performance appraisals, takes discipline action, motivates and trains.

• Ensures a safe working and customer experience environment by facilitating safe work behaviours of the team. Wipro GE Healthcare Pvt Ltd May 2004 to July 2010

Sr Co-Ordinator – Service Department

• Creating Online Form’s using GE Supportcentral Sites, to follow the Process of Service team.

• Resolving RFI (Request for Information), State and City department queries with respect to orders filling. Resolving the issues in the Online forms as specialist.

• Creating the System ID for the RFI Request to Install the PNDT (Per-Natal Diagnostic Techniques) Machine’s. Using Online Hummingbird Mainframe Software with Oracle Applications for verifying the customer invoice details. Commands using in Mainframe, SCICS, TSO & PCICS.

• Maintaining MFG Pro Online Software to create the Dispatch ID for an Installation the DataxOhmeda Machines.

• Responsible for Verification of all Requests forms with Government Certificates(PNDT), Service Report (Installation Completion & Acceptance Report), Purchase Order, Invoice Details & Affidavits for all the company Customer’s.(Hospitals)

• Updating AMC- Annual Maintances Contract & Creating Billing ID for new invoice.

• Reporting to Operation Manager & Service Delivery & Technology Manager about weekly pending report & following process, using MS Excel & MS Outlook.

• Following Consignments(Part Orders), Pending Installation Reports & Sold Equipment’s for every Quarter closer.

• Rendering on-floor training/guidance to the new members on work procedures, process flows and knowledge resources. Challenge Conducting team meeting and motivation the team to perform better. Awarded by Company

Best Award of South India Logistics Operations Performances of the 2019 year.

For the Best Support of the Operation Analyst Manager 2008.

Reached GIB Indian Accuracy to cent % Global 2009. Qualification

B,Com(Commerce)

Computer Skills

Windows XP & 7, MS Office 2016, VBA, Excel, Word, Exchange/Outlook 2016 and ideally PowerPoint. Personal Details

Date of Birth : 17th December 1983

Marital Status : Married

Languages Known: English, Hindi, Kannada, Telugu and Tamil. Address : Bangalore-560067

Manjunath Achari



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