Simran Kaur Jolly

Markham, ON, L*R*K*, 416-***-**** adcxse@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATION

Strong communication skills for assessing clients ‘needs and making appropriate recommendations to ensure customer satisfaction

Demonstrated ability to explain complex information in simple terms

Knowledge of Canadian Tax Software (Can Tax T1 and T2)

Experience with analyzing and solving team and technical problems

Extensive knowledge of Citrix Systems product line and IBM PC compatible technology

Comprehensive knowledge of server administration and networking protocols like TCP and IP

Strong technical abilities and proficient is MS Office, typing 30 wpm

Easily learns new technologies, duties and is open to feedback

Office 365 Experience

Active Directory Experience

Google certified (IT Technical Support)

Google Analytics certified

Languages: English, Punjabi, Hindi

EMPLOYMENT HISTORY

Intelense Inc. (Client: IBM Canada), Toronto Nov 2019 – Present

Data Engineer, Internship

Collaborated with internal teams to compile technical information to develop databases that linked customer records to commercial views

Analyzed structured and unstructured data using data augmentation techniques for building and maintaining data bases

Coordinate technical support staff in planning, conducting and overseeing the technical aspects of projects

Assisted in the hiring and interview process of a number of candidates, train new interns and reviewing progress with hiring

Manav Rachna International University, India Aug 2016–Jan 2019

Assistant Professor/Data Science Researcher (Data Management & Machine Learning)

Performed data analysis using SPSS to track student data and analyze it

Supervised content writing team, delegated assignments, edited work for grammatical proficiency and quality of content

Configured and maintained internal lab containing hypervisor(s), server(s), workstation(s), gateways, mobile devices, SSL certificates, group policies, firewalls, multiple domains, and others

Review technical literatures and current practices to support business requirements

Larsen & Toubro, India Jul–Dec 2012

.Net Application Developer Intern (Front end)

Handled customer troubleshooting issues by establishing an online Chat support team to assist customers over the internet with technical support needs.

Developed an expense tracking application to track the expenses of the system

Participated in code reviews and ensured quality solutions were built and tested to ensure customer satisfaction

Maintained inventory and cost control procedures in an efficient and accurate manner

Assisted in the hiring and interview process of a number of candidates, train new interns and reviewing progress with hiring

EDUCATION

PhD in Computer Applications (Machine Learning) (Eligibility cleared waiting for thesis evaluation)

Master of Technology in Computer Engineering 2015

Manav Rachna International University, India

Bachelor of Technology 2013

Lingayas University, India

(Evaluated by WES Canada as Canadian Equivalency)

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