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Loan Customer Care

West Hills, CA
April 23, 2020

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Myron Hall

**** ***** ***

West Hills, CA *****


* ****** ** ********** ********** with Health Net and Anthem Blue Cross

14+ years of data entry experience with EZ Ahipper Racks, Health Net, Bank of America, Chase Bank and Countrywide

Excellent verbal and written communication skills

Available to interview and start position immediately

Sears Holdings Inc. 05/2019 – 01/2020

Woodland Hills, Ca

Outbound Call Center Sales Rep

Outbound Dialer/ Call Customers To Sale Protection Plans On Appliances

Lyft March 2018- February 2019

Driver- Pickup passenger(s) and drive to destination(s)

Apple One (EZ Shipper Racks) 04/2017 - 06/2017

Asset Management Recovery

Calling vendor locations to obtain empty rack counts, accurately record information into company system

High volume of outgoing calls- auto assigned calls

Verify information- scheduled pick ups

Kelly Services (Health Net) 08/2016 - 10/2016

Document Control

Processed Returned mail, verified address using Marx System for members

Batched member files for scanning department

Processed member requests and followed up on computer system

Bank of America 05/2012 - 08/2015

Production Specialist II

Processed incoming daily mail onto Excel Spreadsheet to track files and daily count

Processed home loans for in house imaging and routing to correct departments for further processing

Processed problem loan files to research folder (CA/Simi Loan Research Folder)

After home loan has been imaged route back custodian for storage and record keeping

Processed loan file assumptions and imaging and routing to custodian

Processed one time closings (OTC"S)

Revamped and processed spreadsheets to upper management for viewing and meetings

Created tracking sheets and portfolio on incoming mail, FedEx, (air and ground), USPS, UPS

Scanned tracking sheets to be entered and viewed.

Staffmark Temp Services (Bank of America) 04/2010 - 05/2012

File Retention Clerk

Verified collateral loan files by source code for destination routing

Located and verified Bank of America loan number(s)

Verified borrower through Bank of America loan numbers after Countrywide conversion of loan numbers to Bank of America.

Processed collateral files, attorney loan files and paid off loan

Kelly Services (Anthem Blue Cross) 08/2010 - 10/2010

Customer Care Representative

Responded to customer questions via telephone inquiries regarding member health care benefits program(s)

Written correspondence regarding benefits, provider contracts, eligibility and claims

Chase Bank 01/2009 - 01/2010

Loss Mitigation

Worked as collector in the finance department, investigating customer accounts

Assisted customer in negotiating terms of repayment and restoring account balance to current stage to avoid foreclosure or sale of property

Provided administrative support dealing with loss mitigation, foreclosure and bankruptcy

Provided required support to internal customers to build a partnership promoting active workout solutions- also assisted customers in pursing alternatives ton foreclosure

Calculated the total and net loss to then borrowers and to company stake holders

Generated reports using Excel when asked by management fort investors.

Received and processed information from borrowers for loan modification process

Handled customer correspondence

Submitted system adjustments to change loan programs and calculate new modifications, including rates, amounts, terms etc.

Handled customer correspondence regarding short sale(s) of property

Countrywide Home Loans 08/2005 - 09/2007

Senior Document Specialist

Renamed incoming faxes from various branch locations

Typed and printed documents to be verified by title companies such as Closing Protection Letters (CPL"S) to verify guarantor status and standing verification and good standing

Ran and screened daily status wire reports for wire disbursement processing

Maintained various Excel Spreadsheets to track various documents

United Pacific Mortgage 08/2003 - 01/2005

Loan Opener

Opened and prepared loans for loan agents and loan processors

Mailed out Good Faith Estimates, Verification of Employment (VOE)

Verification of Deposits (VOD) and various disclosure statements

Handled general receptionist duties, front desk, greeted customers


Warren G. Harding High School

High School Diploma

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