ROBIN BINDER

http://www.linkedin.com/in/robinbinder 810-***-****

Grand Blanc, Michigan adcxr6@r.postjobfree.com

CAREER SUMMARY

Experienced and proficient in handling a wide spectrum of communication activities including web site editing, UI/UX consulting, developer guides, content management, employee communications, external communications, instructional design, online help, project management, and communication delivery strategies.

SOFTWARE SKILLS

Microsoft Office suite, Adobe InDesign, Acrobat Professional, PhotoShop, Microsoft Visio, OneNote, Skype, PowerPoint, Visual Source Safe, Subversion (SVN), GIT, Windows SharePoint, HTML, CSS, XML, TechSmith SnagIt and Inbit FullShot, MadCap Flare, Adobe FrameMaker and RoboHelp, Rally, Confluence, Jira PROFESSIONAL EXPERIENCE

LEAD TECHNICAL WRITER

basys, LLC. Baltimore, MD (remotely from MI) 11/2017—2/2020 basys develops benefits and claims administration software solutions for more than 1,500 multi-employer self- administered and third party administered benefit funds in the United States and Canada. Mentored and managed direct reports. Scoped, resourced, planned, tracked, and executed against a schedule- driven delivery timeline in close collaboration with other stakeholders. Provided the product documentation and content strategy for all software products. Primary writer in agile development projects.

• Created and updated existing documentation and MadCap Flare online help content as part of an agile team.

• Updated and revitalized an outdated Flare online help system with an updated index, style sheets, navigation and content.

• Delivered evangelism sessions to renew trust in the product

• Mentored and developed interns and newly graduated writers

• Developed and implemented a knowledge base containing content standards, processes, and examples for the organization to reference while encouraging the entire organization to embrace plain language and consistency.

• Reviewed and edited software interface and behavior based on user experience TECHNICAL COMMUNICATOR

Diplomat Pharmacy Flint, MI 2012—2017

Created and edited developer guides. Maintained and created processes and standard operating procedures. Documented pharmacy software

• Implemented and led the team in using standardized user and technical documentation templates

• Created and maintained a successful online help system for the pharmacy software using agile processes

• Successfully created, managed, and implemented team SharePoint/Content Management sites. Trained site administrators for each department, reducing duplication and creating a company standard.

• Mentored and led new technical writers

Robin Binder 2

PROJECT MANAGER AND TECHNICAL WRITING SPECIALIST

Automatic Data Processing (ADP)-Training and Implementation (remotely from MI) 2009—2012 A business unit of ADP Dealer Services Group, providing dealer management solutions to motor vehicle dealers

Member of an operational readiness team responsible for implementing new products and processes to support automotive software training and implementation at dealerships across the United States, Canada, and the Caribbean

• Successfully implemented team SharePoint sites for each operational unit within the division

• Implemented and led the team in using standardized templates for process and project management development

• Successfully managed projects to integrate new products using defined processes. Wrote any necessary processes and collateral to support these integrations.

• Successfully developed, implemented, and managed a communication plan for the division to decrease the amount of daily email messages being delivered to over 700 associates per day. TECHNICAL WRITING SPECIALIST

Automatic Data Processing (ADP)-Automotive Retail Group Troy, MI 2004—2009 A subsidiary of ADP Dealer Services Group, providing dealer management solutions to small and medium sized motor vehicle dealers.

Created, edited, delivered and maintained accurate, user-friendly content during the software development lifecycle. Evaluated and recommended technical communication tools and solutions. Created style standards and processes.

SOFTWARE DEVELOPER AND TECHNICAL WRITER

Electronic Data Systems 1994–2002

Excelled as a Technical Writer and System's Engineer working with databases, visual basic, and procedural C for General Motor's systems for six years and exclusively as a Technical Writing Specialist creating online help systems, test and use cases, developer and user content for the remainder of the employment period EDUCATION

AFFILIATIONS/CERTIFICATIONS

Certified Technical Communication Manager, Society for Technical Communication (STC) member Lawrence Technological University Graduated with distinction MS, Technical and Professional Communication

University of Michigan Graduated with honors

BA, Major Concentration English, Minor Concentrations in Linguistics and Organizational Communication Baker College Online-Project Management and Planning Certificate studies

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