E.C. Mitchell **** Placer Drive
Las Vegas, NV ***03
Consumer Portfolio Services
Auto Loan Financing, Collections, retention, account management Contacting customers via phone,email, automated dialing system. Resolving past due accounts 1-29 days, negotiating payment plans, collecting current and offering available assistance programs to qualified customers. American Gem Society, Las Vegas,NV, Concierge
Non Profit Association for Retailers and Suppliers in the Jewelry Industry. Collections, member retention, advising of new benefits and business partners for members, account maintenance data entry, vetting process for all new applicants, resolving disputes between members, selling registration to annual conference and other annual events. Managing registration center at annual conference.
DZ Graphics, Henderson, NV Office/Warehouse Manager 02/01/2007-12/31/2008
Office management, Collections, retention, external prospecting for new business for graphic, lamination and binding equipment users.Warehouse stocking, shipping,receiving, managing deliveries, inventory control, resourcing new suppliers for customer special material order fulfillment.
Ford Motor Credit, Henderson, NV Collections Skip Tracer 09/15/2000-02/01/2007
Collections, first party for commercial / personal auto financing. Skip Tracer, account control and management. Outbound contact for all delinquent accounts,60 days +. Investigations for location of at risk collateral, preparation of legal documents for replevin action, assigning national and international agents for recovery of units, initiating repayment plans as a best customer retention strategy. Offering solutions within company guidelines to bring all accounts current.
Sunset High School, Beaverton, OR Graduate
San Mateo College, San Mateo, CA Business Course Study Continental Institute of Technology, Westwood, CA Paralegal
(Additional Experience and References available upon request) LANGUAGES:
English, Spanish( not fluent)