ARSHAD KHAN A.S
Mobile No: +91-978*******
An Anna University post-graduate started his career as a HR executive, evolved into other platforms seeks to work in multi-cross environment that will challenge me further.
●HR Manager – PJ Enterprises, Salem. (Jul’11 – Dec’15)
Engaged in hiring candidates, managing their training, pay-roll, monitoring productivity & quality, adherence, and controlling attrition to a minimal level. Managing and providing development & support for E-commerce website applications and handling cross-functional teams. Interacting with clients about the necessities and requirements of the project and coordinating with teams to manage and implement complex projects from initiation to final operational stage.
●Senior CSE – HCL Tech, Bserv. (Feb’16 – Jan’19)
Worked in HCL Tech, Chennai, as a Senior CSE, a Healthcare domain which is a one of the top most vertical under BPO and pursued as a SME, handled a new team of 14 members training them the concepts of the Business, and successfully managed to bring up the team to compete with the tenured agents in terms of delivering Quality and Production.
HR Manager, Oncospark India Pvt. Ltd (Nov’19 – Present)
Managing over 750 employees, including night shift, handling their compliances, discrepancies, monitoring them to adhere the company’s policies, PF, ESI and other Statutory compliances, Grievances handling. Recruiting new candidates, fresher and experienced alike. Organizing events during occasions, conducting recruitment drive in colleges.
Engaged in end to end recruitment process, initiated induction and orientation programs to new joiners, handled discrepancies between employees, grievances handling, in general terms, handling employees from ‘Hire to retire’ .
Coordinate with work groups and maintain good relations with all vendors and prepare project plans and schedule for same and ensure safety of all employees and define outset of project.
Overseeing routine department activities, initiating PIP and MIP programs, quality check of the production, ensuring they meet the necessary SLA set as according to client’s benchmark.
Hiring new team members, evaluating staff members via work verification, conducting relevant training sessions and ongoing support for the existing members to update themselves.
Handling negotiation with vendors and service providers regarding the different terms of payment and finding errors that needed to be corrected.
Requirement analysis, Project building, co-ordinating with the team to deliver the project in the given timeline.
Resolve the reported issues and reply to queries in timely manner.
Integrating applications by designing database architecture and server scripting. Ensuring the best performance, quality and the responsiveness of the applications.
Identify the necessary requirements for the Authorization, collecting data from the providers, patients, and submitting required information to the payers.
Exploring with the new payors and provider types, and sharing the knowledge with other teams to provide quality in excellence.
Training and development of CSR’s.
Call monitoring, Training and feedback, responsibility of delivery of defined customer experience in every call. Adhering SLA’s, Quality and productivity targets & indicators.
Recommendations for product and process development based on Customer feedback and analysis of the same.
Compiling reports on team’s performance and client feedback, generating HR reports, performance reports, Attendance report, and rostering employees on a monthly basis.
2011 – Master of Computer Applications in Anna University, Coimbatore with CGPA of 8.5.
2008 – Bachelor of Computer Applications in AVS College of Arts and Science, Salem with 64%.
2005 – HSC in Bala Bharathi Matric. Hr. Sec. School, Salem with 65%.
2003 – HSC in Bala Bharathi Matric. Hr. Sec. School, Salem with 71%.
●Fast Learner, Team player and a Manager.
●Improviser, Innovator, problem solver.
●Managing projects and teams under depressed conditions and turning the notion to a successful one.
●Hands on experience in the full development lifecycle, including planning, design, development, testing, release.
●Worked with multi-cross environment teams to correlate the project, analyzing the project’s current requirements and providing innovative ideas that have excelled the client’s goal beyond expectation.
●C++, C#, Java, Laravel Framework, Wordpress, Joomla, Codeigniter.
●DOS, MS Office, DTP and DCA in TCPS, Salem.
●PHP with MySQL, HTML5, CSS in Cegonsoft, Coimbatore.
●SEO Management, Accent Training in Erident Technologies, Bangalore.
●Adobe Photoshop, Dreamweaver, Oracle, Python in Bluesoft Technology, Salem.
Name : Arshad Khan A.S.
Father’s Name : K. Ayub Khan.
Father’s Profession : Sub Inspector of Police, Salem.
Mother’s Name : A. Shahin.
Siblings : 1 (Younger).
Date of Birth : 05/10/1988.
Nationality : Indian.
Marital Status : Married.
Languages Known : Tamil, English and Urdu.
Contact No : 978-***-****.
Address : BS1, Rangoli Apartments, Ramnagar 5th street, Velachery
Chennai – 600042.
Date: Yours’ Truly