Manager Service
Resume:
Michelle Pera
Niagara Falls, New York 14304
*********@***.***
Objective
Obtain A Full time Position
Education
Niagara County Community College
A.S.S. in Culinary Arts 3 Semesters completed
GPA 3.0-3.5
Niagara Orleans B.O.C.E.S
Food Service 1998-1999
GPA 3.5
Serv-Safe
Serv-Safe certified December 2003-Present
Certified Nursing Assistant
October 2016-Present
Work Experience
Anchor Bar
Niagara Falls, NY
May,2018-February,2020
Lead Supervisor/Bartender/Server
Providing guest service while overseeing staff and restaurant operations in high volume setting, scheduling, ordering, inventory, staffing, menu changes, establishing cocktail menus and recipes, establishing menu prices based on operation costs, developing systems for ease of operations, some banquet experience
Heritage Ministries
Jamestown NY
June,2016-April,2018
C.N.A.
Providing daily grooming and care for elderly and rehabilitation residents with a long term care facility
Pizza Plant
Buffalo NY
Sept,2015-June,2016
Server/Bartender
Providing guest service, educating guests on variety of craft beers served, training service and bar staff
Hard Rock Café
Niagara Falls NY
April,2015-November,2015
Bartender/Sever
Providing exceptional guest service in a high volume restaurant, mixing cocktails and maintaining cleanliness.
Old Country Buffet
Clarence, NY
Oct,2014-Jan,2015
Service Manager
Running service operations, store inventory and ordering, staffing and scheduling, guest services and complaints, store banking, maintaining store cleanliness, training staff for both front and back of house
Applebee's
Buffalo, NY
Nov,2011- Oct,2013
Bar Manager
Run shifts, maintain par levels, daily/weekly inventory food/bar, maintain staffing levels to meet business needs assist with guest service and training, weekly payroll and scheduling corrections, guest issues and complaints, local store marketing
Wendy’s
Niagara Falls, NY
Jan,2007- Nov,2011, Oct,2013-Sept,2014
General Manager
Run entire operation including staffing scheduling and training of management and crew. Prepare prep, build to and waste charts to ensure waste management and profitability of store. Analyze monthly P&L to ensure labor food and supply goals are met for the period. Work with jr managers to ensure they are properly running shifts using proper procedures and training. Maintain equipment, cleanliness and organization of store. Store banking, inventory and ordering. Local store marketing including donations and store events to build sales within community. Customer service, complaints and concerns
Seneca Niagara Casino
Niagara Falls, NY
May, 2005 Jan, 2007
Garde Mange/Bakery
Prepare salads, desserts etc. also prep food to be cooked
Specialty cook- float between all kitchens and banquets
Perkins Restaurant & Bakery 2003-2005
Kitchen Manager
Responsible for running shifts, deposits, inventory, ordering, building par levels, interviewing, orientations and training schedules. Monitoring labor and food cost
Burger King 2000-2003
Breakfast Coordinator.
Responsible for opening store and prepping food for the day
Customer service
Skills
Computers: WordPerfect, Excel, Microsoft office, Micros, Windows, Aloha
References
Brittany Searight
****************@*****.***
Keith Parmer
Lawrence Mcgrigg
**********@*****.***
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