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Manager Service

Location:
Niagara Falls, NY
Posted:
April 23, 2020

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Resume:

Michelle Pera

**** ******** **

Niagara Falls, New York 14304

716-***-****

adcxq0@r.postjobfree.com

Objective

Obtain A Full time Position

Education

Niagara County Community College

A.S.S. in Culinary Arts 3 Semesters completed

GPA 3.0-3.5

Niagara Orleans B.O.C.E.S

Food Service 1998-1999

GPA 3.5

Serv-Safe

Serv-Safe certified December 2003-Present

Certified Nursing Assistant

October 2016-Present

Work Experience

Anchor Bar

Niagara Falls, NY

May,2018-February,2020

Lead Supervisor/Bartender/Server

Providing guest service while overseeing staff and restaurant operations in high volume setting, scheduling, ordering, inventory, staffing, menu changes, establishing cocktail menus and recipes, establishing menu prices based on operation costs, developing systems for ease of operations, some banquet experience

Heritage Ministries

Jamestown NY

June,2016-April,2018

C.N.A.

Providing daily grooming and care for elderly and rehabilitation residents with a long term care facility

Pizza Plant

Buffalo NY

Sept,2015-June,2016

Server/Bartender

Providing guest service, educating guests on variety of craft beers served, training service and bar staff

Hard Rock Café

Niagara Falls NY

April,2015-November,2015

Bartender/Sever

Providing exceptional guest service in a high volume restaurant, mixing cocktails and maintaining cleanliness.

Old Country Buffet

Clarence, NY

Oct,2014-Jan,2015

Service Manager

Running service operations, store inventory and ordering, staffing and scheduling, guest services and complaints, store banking, maintaining store cleanliness, training staff for both front and back of house

Applebee's

Buffalo, NY

Nov,2011- Oct,2013

Bar Manager

Run shifts, maintain par levels, daily/weekly inventory food/bar, maintain staffing levels to meet business needs assist with guest service and training, weekly payroll and scheduling corrections, guest issues and complaints, local store marketing

Wendy’s

Niagara Falls, NY

Jan,2007- Nov,2011, Oct,2013-Sept,2014

General Manager

Run entire operation including staffing scheduling and training of management and crew. Prepare prep, build to and waste charts to ensure waste management and profitability of store. Analyze monthly P&L to ensure labor food and supply goals are met for the period. Work with jr managers to ensure they are properly running shifts using proper procedures and training. Maintain equipment, cleanliness and organization of store. Store banking, inventory and ordering. Local store marketing including donations and store events to build sales within community. Customer service, complaints and concerns

Seneca Niagara Casino

Niagara Falls, NY

May, 2005 Jan, 2007

Garde Mange/Bakery

Prepare salads, desserts etc. also prep food to be cooked

Specialty cook- float between all kitchens and banquets

Perkins Restaurant & Bakery 2003-2005

Kitchen Manager

Responsible for running shifts, deposits, inventory, ordering, building par levels, interviewing, orientations and training schedules. Monitoring labor and food cost

Burger King 2000-2003

Breakfast Coordinator.

Responsible for opening store and prepping food for the day

Customer service

Skills

Computers: WordPerfect, Excel, Microsoft office, Micros, Windows, Aloha

References

Brittany Searight

adcxq0@r.postjobfree.com

716-***-****

Keith Parmer

716-***-****

Lawrence Mcgrigg

adcxq0@r.postjobfree.com

716-***-****



Contact this candidate