Lauren Witt

** ***** *****

Gibsonville, NC *****

919-***-****

adcxpw@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced, detail oriented, technologically savvy office professional. Skilled in prioritizing, organizing, and completing tasks independently. Extensive experience with Microsoft Office applications.

EXPERIENCE

Blue Cross NC, Durham, NC

Divisional Compliance Associate (January 2018- Current)

Compliance Project Coordinator (June 2017- January 2018)

●Assists Compliance Team with ensuring overall compliance with new and/or existing laws, regulations, obligations, guidance, and requirements.

●Participates in audits and support efforts to monitor business systems and operations for compliance.

●Co-manage a meeting for the backlog of tickets for an internal system. Priority level and level of efforts are applied to each ticket. Meeting minutes are completed.

●Complete monthly and quarterly privacy (HIPAA) educational reminders which are sent to 500+ employees including Managers and Directors.

●Develop reports and training presentations when needed.

●Complete research on authorizations that contain reported errors, collaborate with Management Team for correction, track, and document each error. Designed authorization tracker for one department originally. Approved by upper management to be used across all lines of business.

●Maintain, track, and update 400+ departmental step-by-step processes and regulatory requirement policies to ensure compliance. Promote processes onto internal SharePoint site.

●Created individualized team based excel spreadsheets to track progress of completion of documents, projects, meeting minutes, and more.

●Purchase member mailing materials for department programs and other departmental supplies.

●Assists in training multiple team members on a variety of tasks: creating training material, scheduling training appointments, and reporting feedback to management..

●Change Lead role to ensure staff are adjusting to any changes in the area and if not evaluate what assistance can be provided to them to ease their transition.

Support Specialist (August 2015-June2017)

●Organized team building activities/assisted in employee appreciation/Birthday emails for staff-Gathered items, sent out appointments, created and designed invitations/signup sheets.

●Assisted in setting up meetings/appointments for staff.

●Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists.

●Made copies, sent faxes, and handled incoming and outgoing correspondence.

●Supported other FEP Staff with additional tasks.

●Helped maintain NCQA departmental standards.

●Tracked staff for department (hire date, term date, positions open, etc).

●Maintained current computer and laptop inventory for the department. Provided monthly summary to Management.

●Completed Emergency Evacuation Team training course, sent emails to staff for appropriate steps for the evacuation process, and assisted in evacuations and emergency drills for FEP Care Management Team.

Heritage Children’s Academy, Wake Forest, NC

Lead Teacher (May 2013-August 2015)

●Designed lesson plans focused on age and level-appropriate material.

●Designed electronic file systems and maintained electronic and paper files.

●Ensured compliance with all legal and state guidelines within the classroom.

●Made copies, sent faxes and handled incoming and outgoing correspondence.

●Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

●Successfully improved student participation in the classroom through integration of creative role-playing exercises.

●Implemented reading and writing workshops to increase student literacy and support school reading programs.

●Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.

EDUCATION

North Carolina Central University, Durham, NC (2010-2013)

Bachelor's Degree, Psychology

ADDITIONAL SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, Visio, and OneNote

Adobe Acrobat Pro and Adobe Reader

Sharepoint (document management and collaboration tool)

Calendar Management

Inventory and supply management

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