Chief ICT Officer
Exploring challenging opportunities to work in a senior leadership role with growth-oriented organizations, leverage a versatile set of transferable skills, and accomplish significant results.
Qualified senior management professional with over 34 years of experience in IT Strategy Planning, IT Project Management, Systems Design and Implementation in diverse roles across the organizational hierarchy.
Skilled in managing multi-unit IT management and Technology Resource Administration, encompassing projects, Business Process Re-engineering (BPR) & implementation across industrial domains of computer manufacturing, chemical plants, Brokerage firms, educational firms, Governments, TV Media & Entertainments and Banking.
Track record of success in managing delivery of IT services including helpdesk, desktop support, application support, project development etc in compliance to various SLA parameters.
Subject matter expertise in bids and projects contracts to check suitability of offerings from the solution providers including impact of major changes and projects on affecting delivery of IT systems in the Bank.
A visionary executive and thought leader, with great communication skills, analytical ability and decision making prowess, pertaining to distinctive business scenarios. A resourceful manager, recognized for building, retaining, motivating, and guiding high performing teams to deliver organizational objectives.
Core Competence Includes…
- Strategy Planning - ROI Accountability - Operations’ Planning & Management
- Process Initiatives - BPR & ERP - Commercial/ Legal Affairs
- Resource Deployment - Staffing/ Personnel Mgt. - Recruitment/ Training & Development
- ITIL Certified on ITSM - PMI & Prince 2 Certified - Team Leadership & Training
May 2008 – January 2017 with Bahrain Islamic Bank, P.O. Box 5240, Manama, Bahrain as AGM, Head of Information Technology
Functioned as in charge of information technology (IT) strategy to ensure alignment of systems to organization business objectives.
Drafted and presented comprehensive procedures and standards with regards to IT operations and provision of application, infrastructure, network and help desk supports.
Maintained regular interaction with GM and IT management staff, developed appropriate business plan. Aligned future requirement of technology to customers' and users' requirements to enhance client satisfaction.
Followed up with various stakeholders in maintaining delivery schedules for IT systems, processes, methodologies and standards.
Defined and implemented service level agreements (SLA’s) related to contracted services from third party suppliers.
Involved in identification of key performance indicators (KPI) and development of Operational Services Reports based on SLA parameters
Prepared and presented various status reports for the senior management and other stakeholders to enable effective decision making.
January 2006 – March 2008 with LMRA, P.O. Box 18333, Manama, Kingdom of Bahrain as IT Program Director
Design and implement an AFIS for the use of enrollment, identification and monitoring of the expat labor in the kingdom.
Manage the implementation of all interfaces of the EMS with all Government systems.
Ensure the quality and performance of the entire business systems.
Monitor all LMRA production development and test systems and applications against established performance criteria.
Design and implement change management processes relating to systems and services, and schedule the changes with LMRA IT Production Management.
Develop Disaster Recovery and Business Continuity procedures.
Manage departmental budgets and provide inputs into organizational budgeting.
Establish Key Performance Indicators (KPI) for IT production and track operational performance to KPIs.
Since July 2003 – January 2006 with Orbit Communications Co., P.O. Box 10023, Manama, Kingdom of Bahrain
As BNC Facility Director (November 2004 – January 2006)
Planning & controlling operations for first line management for the BNC (Bahrain Network Center) facility as a first class state-of-the-art Orbit's broadcast center in Bahrain.
This 24x7x365 organization is responsible for facilitating and coordinating the flow of Operations and communications between all groups, both internal and external to Orbit.
Overall control of the BNC operation entailing financial, legal.
Responsible for the preparation of the annual operating and capital budgets.
Managing NOC Operations and handling supervisory responsibilities in accordance with the organization's policies & applicable laws. Maintaining a preventive maintenance program to minimize equipment failure and maximize equipment efficiency. Interacting with other members of BNC Management team to develop, implement, document, manage & support training programs for BNC Product Teams and new/ enhanced operational functions, procedures and processes.
Responsible for the development of a Building Operations Manual including administrative, emergency, and mechanical equipment procedures.
As IT Program Director (July 2003 – October 2004)
Management of all resources required to plan for, develop and deliver properly engineered Subscription Management System – SMS at all stages of the system life cycle. Overall control of the SMS operation.
Setting & implementing budgets for all aspects covering, H/W, S/W, staff, and suppliers/ customers.
Ensuring adherence to Orbit’s corporate goals, quality, and security particularly those applied to the development & implementation of the SMS. Accomplishing highest standards of professional behavior in dealing with suppliers/ customers/ public, colleagues and staff.
August 2001 – June 2003 with ERAD International L.L.C., P.O. Box 5960, Manama, Kingdom of Bahrain as COO
Shouldering the responsibility of managing operations of the cooperative in a manner that will optimize the cooperative's market share & savings. Developing cooperative goals and upholding cooperative policies.
Cementing positive public relationships with cooperative members, other cooperatives, and the business community.
Establishing & achieving sales and profitability goals, and increasing the cooperative's market share through regular sales efforts.
Keeping the Managing Director/ Board of Directors informed of the cooperative's status and assisting with board activities.
Determining the cooperative's fixed asset needs and presenting a fixed asset budget to the Managing Director and Board of Directors. Enforcing the cooperative's credit policy.
June 1987 to June 2001 with Ministry of Finance & National Economy, P.O. Box 333, Manama, Kingdom of Bahrain
As Chief of Technical Services (January 1996 – June 2001)
Responsible for managing all technical issues relating to the installation (operating systems and subsystems, databases systems, security systems, monitoring systems, system management for all platforms, Tier-1, Tier-2 & others).
Advising FID Director on production and development plans, ongoing projects, and the various functions of the section.
Recommending to the FID Director on selected products and assist in the negotiation for acquisition of recommended and selected products.
Designing & implement effective strategies for the installation, maintenance, and usage of all operating systems and related software used within the Ministry. Reviewing
Evaluations of software & hardware requirements; approve the final recommendations to management.
Evaluations of software & hardware maintenance contracts; approve final recommendations
Conducting regular reviews of the performance of all section employees, and report the results of these reviews to management. Taking over the responsibility of the Director when required.
Managing a recurrent budget of approximately BD.900, 000.
MoFNE IS Upgrade Project, Ministry of Finance & National Economy, P.O. Box 333, Manama, Kingdom of Bahrain as Project Manager
Manage, coordinate and direct the Information System Infrastructure upgrade project. The goal was to implement a paperless desktop environment and subsequently enhance the MoFNE LAN infrastructure. The project composed of project steering committee, project manager and project team member.
Bahrain Government FMIS Project, Ministry of Finance & National Economy, P.O. Box 333, Manama, Kingdom of Bahrain as Project Director
Manage, coordinate and direct the Financial Management Information System (FMIS) project. The objective of this project is to select and then implement total of 28 applications to serve the Government of Bahrain needs in the area of Finance and Economy.
Provide consulting services to the FMIS project and various units within the project on technical issues.
As Manager of Environment & Configuration (April 1992 – December 1996)
Providing support to the Director of FID. Working on revision & implementation of operational procedures
Designing & implementing Problem & Change Management systems and assisting in the negotiation for acquisition of recommended and selected Products. Monitoring the performance of operators and equipment
Managing & directing the entire configuration security / integrity.
Functioning as In charge of all Hardware & Software maintenance contracts
Be on-call for operational, technical, and communications support
As Operation Team Leader
Manage and coordinate the activities of the Operation Team within the BGDRP project. The objective of this project is to develop, and implement, a disaster recovery plan for the critical Government applications.
As Design & Selection Project Manager
Manage and coordinate the activities of the Design & Selection Team within the FMIS Project. The objective of this team is to design and implement an effective and efficient technical infrastructure, which best fits the new FMIS (ORACLE Financials) applications.
The project was completed within its planed time frame.
The proposed technical design was indorsed by me and approved by management in Feb 1996. An RFP was sent to main H/W vendors in Bahrain, and my team evaluated all vendors proposal. A selection and procurement for Digital Alpha servers was made in Aug 1996. The technical environment was established by Dec 1996, and we were in production in Jan 1st 1997.
As Senior System Programmer (June 1987 – March 1992)
Installing, supporting & maintaining a variety of products including IBM MVS/XA (CBIPO), JES2, NCP, VTAM and non-IBM package application software. Analyzing changes & system enhancements.
Determining the impact on production systems & operating procedures.
Evaluating & developing new services to enhance facilities to the users.
Feb’86 – May’87 Dean Witter Reynolds, Dallas, Texas, United States of America as Unit Leader - Operations
Handled large Network environment run by 2 x 3090 and 3 x 3080 IBM Mainframes encompassing support to the Operation Manager. Revised & implemented operational procedures.
Provided second level support for staff and performed hardware maintenance/ services for peripherals. Supervised a crew of 36 computer operators.
Assured quality of printing of 4-5 million statements per month & its distribution.
Mar’84 – Jan’86 IBM Corporation, Las Colinas, Texas, USA as Computer Operator / System Programmer
Worked in a multi Network mainframe's environment run by MVS, VM, and DOS operating system.
Monitored the production environment and provided second level support for staff.
Performed hardware maintenance, services for all peripherals, system backups & file maintenance.
Sept’83 – Feb’84 DeVry Institute of Technology, Irving, Texas, United States of America as Faculty Assistant
Assist instructors in lecturing, assignment preparation & homework/ test evaluations.
Administered Computer Labs.
September 1998 – June 2000 with University of Bahrain, Isa Town, Kingdom of Bahrain as Instructor. On a part time basis seconded to Bahrain University as an instructor to teach two different courses in IT. Courses lectures covered
-Fundamentals of Database Managements (over 200 Sr. students)
-IS design (more than 350 students)
-Assist students in labs and project assignments.
June 1986 BsC in Computer Information System from DeVRY Institute of Technology, Dallas, Texas, USA. GPA 3.47 out of 4.00. Presidential Honor Society, Dean’s List
October 1985 Associates in Computer Information System from DeVRY Institute of Technology, Dallas, Texas, USA. GPA 3.71 out of 4.00. Institute President’s List.
May 1980 OND in Construction & Building Management from Bahrain University, Isa town, Kingdom of Bahrain.
In collaboration with City & Guilds of London Institute.
DATE OF BIRTH: May 24, 1960 NATIONALITY: Bahraini / USA
REFERENCES & DOCUMENTATION AVAILABLE ON REQUEST