Manager Customer Care

Maria Trofin

Via. Angelo Pasa n*- Fonzaso(BL) Italy

Cell. 0039 320-***-****

Email : ***********@*******.***

OBJECTIVE: I have skills in leading direct reports and experience in marketing, sales and customer care . Constantly deal with international clients communicating in these foreign languages : English, Romanian, Italian and French. One of my strong traits is natural ability to easily manage key account relationships, quickly establish rapport and intimacy with clients and become a trusted partner. Simple, friendly language, humour and smiling face always go with me. QUALIFICATIONS Manager with expertise on building new teams and developing businesses. Working experience in planning and organising a team of 12 people from different culture backgrounds.

Passion for numbers, teamworking,problem solving,demand planning and analytical skills.

Proficient in Microsoft excel, Outlook and Power Point. Fluent in English,Italian and Romanian.

EDUCATION

1995-2000 Bachelor Degree, University Alex. I. Cuza, Iasi, Romania, Faculty of Geography- Geology engineer,

1991-1995 Theoretical High School, Roman-Voda, Roman, Romania

"Bachelor of literature degree", human sciences and languages(english and french) Solidworks course at Oderzo with Ente di Formazione GIF(120 hours) EMPLOYMENT

August 2017 – May 2019 - Office Manager SGT MED srl (Bacau Romania) supervision and organizational tasks

of the secretary and administrative activities of employees in order to facilitate the daily activities of the office and outside.Planning a team of 12 people in order to organize AQL inspections in garment and footwear factories in Romania,Bulgaria,Moldova,Poland,Lithuania,Latvia,Albania and Macedonia.

Settember2014 – 2016 English tutor at Centro Infanzia Nuvolette (Olmi di San Biaggio- Italy) Integrate multiple teaching styles to intensify the range of learning. February 2011 – December 2014 As commercial and business developer at Extè Salus srl I have to contact and keep in contact with new and old clients in order to sadisfy their request and enlarge our manufacturing.

June 2005 – June 2006( one year) Worked as a 2D, 3D, AutoCAD Designer Position at named Ab Service srl. from Padova, Italy. Data improvement for anti noise barrier projection along railway around Brescia di Sesto San Giovanni(Milano) area. March 2004 – September 2004 (7 months) At Vita Sana srl my role was to contact clients present them our beverage products convinced them the utility and not also enviromentals but healthy benefits and put them in contact with our vendors team. My goal was to maintain a good relantionship between the clients and the society as per benefits to both of them. June 2002- June 2003 Baby-sitter, Firenze, Italy Baby sitting private family’s children. Here I must make a parenthesis and specify that I left Romania when I was 25 years old and I’ve emigrated in Italy. As nanny job helped me to learn the Italian language and be able to adapt to the new lifestyle and country .I did integrated myself with success and I was able to access to jobs in accordance with my expectations.

2000-2002 Substitute English Teacher, Industrial High School #1, Roman, Romania- Taught English at grade 9, 10, 11. 12.

Maintain excellent classroom management skills and an ability to keep students on task. Use behaviour modification techniques as a motivator for improving conduct and encouraging participation. Teach guided reading lessons to model questioning, clarification, and problem solving techniques.

Evaluate student progress and support recommendations for further student development. Attend and participate in Special Education Staff Conferences and Annual Review Meetings. 1995-2000 Hostess, Unilever, Ursus, Romania

Responsible for selling products to other companies. Perform monthly inventories of supplies and equipment. I was born in Roman city(Romania) on 28/02/1977.

My level of knowledge in languages is: romanian mother tongue, english fluent,

italian fluent,

good knowledge of French.

Maria Trofin

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