Project Management, IT & Quality Management

Philip Gilson ACP CAPM PRINCE*

***-** ******** *****, *******, M4C 5L9

647-***-**** **************@*****.***

KEY SKILLS

Accredited ISO9001: 2015 Internal Auditor.

Ability to enact effective Quality Management Systems in business.

5 Years Project Management Experience;

12 years’ 3D Graphics experience: Photoshop; Illustrator; InDesign; ZBrush; After Effects; Lightwave 3D; Sketchup, Matrix.

6 years’ Business Development experience.

8 years’ Business Administration experience.

Proficient in use of scheduling tools: Project 2010; Kanban;

Very High IT proficiency & technical aptitude;

Working knowledge of Programming languages: JavaScript, Visual Basic for Applications, Google Apps Script;

WORK EXPERIENCE

Delivery Manager TELUS Toronto, Ontario, Canada

April 2019 – August 2019 (5 Months)

Accountable for the planning & successful delivery of complex projects with high risk, complexity and business impact. Responsible for coordinating activities of the project team, identifying appropriate resources needed, developing schedules to ensure project is delivered on time, on budget and within defined scope whilst meeting or exceeding customer expectations.

Proven crisis situation resolution, satisfying Director level requirements for issue resolution; Applied experienced Client Management and Project Management skills resulting in ‘green’ status within 24 hours and receiving recognition from Senior Managers and Director for outstanding achievement.

Single point of contact for new ‘TELUS Workplace as a Service’ product; serving medium-size businesses across Canada; meeting with customers to discuss their individual requirements, specifications and negotiating timelines.

Assembled and coordinated project teams as per customer requirements, including Implementation Managers, Information system technicians and hardware/software technicians to ensure successful implementation of telecommunication network systems;

Contract management duties including coordinating with TELUS product managers, sales teams and Customer Service Experience Managers to ensure contracts are completed on time and to scope and fair to the customer.

Applied hybrid PMI project management methodologies (Inc. Agile) combined with advanced soft skills and technical experience to work in a large complex business environment.

Implementation Manager TELUS Toronto, Ontario, Canada

November 2018 – April 2019 (6 Months)

Successfully managed service upgrade project for Government of Ontario; upgrading 230 Service Ontario locations across the Ontario province on time given tight deadlines.

Programmed automated work over-time and late orders tracking spreadsheets using Javascript, resulting in improved Senior Management visibility of team vacation, over-time costs and product delay issues.

Accountable for the planning & successful delivery of projects with varying levels of risk, complexity and business impact.

Single point of contact for customers, resolving technical and contract issues as they arose, whilst maintaining customer relations.

Coordinating the activities and schedules of telecom/IT technician teams to ensure project delivery are delivered on time, on budget and within scope, meeting or exceeding customer expectations.

Applied Agile project management techniques to manage high work-load, resulting in government contract being delivered on-time.

Accountable to the project stakeholders regarding project status.

Proven and effective stakeholder and third party relationship management, resulting in efficient issue resolution of at-risk orders by coordinating internal TELUS Dispatch and service technicians; avoided project delay, brand embarrassment and heavy client fines. Accountable for ensuring no loss of service for Service Ontario project.

Liaise with other Implementation managers and telecom/IT technician teams to meet their deliverables.

Clearance Administrator Assurance Protection Group Inc. Toronto, Ontario, Canada

September 2017 – October 2018 (13 months)

Focal point of contact for DeBeers Diamond Mine security clearances and site access requests; resulting in recognition from Senior DeBeers Managers for level of professionalism.

Performed Credit and Criminal History Background checks with assistance of local law enforcement officials.

Created ad-hoc reports for presentation to 3rd party client’s senior management team.

Maintained several client’s security databases, resulting in streamlined security clearance system across 3 diamond mines.

Recorded management minutes of meetings and circulated to attendees and stakeholders.

Effective handling of critical correspondences and security risk related issues resulting in timely handling of security related issues given client’s high security level requirements.

Front Desk Agent Blue Mountain Resort Blue Mountains, Ontario, Canada

May 2017 – September 2017 (5 months)

Seasonal customer service position at one of Canada’s only year-round ski resorts.

Awarded the resort's Blue Mountain Resort (“DGE” – ‘Delivering Great Experiences’ Award) for outstanding customer feedback for professionalism in customer service.

Handling guest-related issues, including but not limited to: check-ins, complaints, feedback, queries and concerns.

Worked within a high-pressure environment prioritising tasks in accordance with guest requirements.

Project Manager EMERGE 3Rs Manchester, England

October 2015 – May 2017 (1 Year 7 months)

Successfully executed 2 major projects for EMERGE Recycling; detailed tasks included:

Responsible for Implementing ISO9001:2015 Quality Management System resulting in successful certification on first attempt.

Completed IRCA ISO 9001:2015 Internal Auditor course resulting in proven high quality internal audits of business operations.

Responsible for change management, enforcing BS EN: 15713 European Standards for secure destruction of confidential material on-site; resulting in improved quality management and business security.

Reconciled discrepancies between finance and operations due to internal audits, recovering $15,000 in lost revenue.

Project Management of varying size carpentry projects, following Sales Pipeline (end-to-end process), implementing quality controls to ensure customer satisfaction.

Responsible for company Risk Register and Issue Log (as part of ISO9001).

Identified areas of improvement for business operations using Value Steam Analysis, internal quality audits using proven project management knowledge, resulting in staff efficiency improvements and notable safety improvements.

Implemented ‘Continual Improvement’ systems and created process flows.

Conducted staff competency reviews, highlighting staff training requirements resulting in improved site safety.

Prepared Company Quality Policy (as part of ISO9001) resulting in improved marketing of products.

Identified staff stressors due to internal audits providing effective solutions; this resulting resulted in reduced time to finished product (end-to-end process) by 25%.

Improved designs for digital waste tracking system to replace existing, paper-based system; increasing product visibility, contract visibility, customer satisfaction and reduced annual expenses by $20,000;

Implemented fleet logistics review to increase net revenue by 5% due to fuel cost saving.

Business Development Manager Greenfield Strategies Ltd. Manchester, England

October 2008 – October 2014 (6 years)

Project Management and Business Development of new start-up Personal Development company.

Developed the company business plan, performing SWOT and PESTEL analysis and market research.

Created company branding and logo using advanced Graphic Design and Illustration abilities.

Responsible for creating financial forecasts, including budget, sales targets whilst performing risk assessment.

Developed marketing strategy by engaging with highly-experienced public relations and marketing consultants.

Created company website using WordPress; responsible for social media presence and SEO.

Sourced suppliers of promotional materials; negotiated cost-savings.

Event Management; created promotional literature and video for event marketing for web and social media.

Created 2 books using advanced InDesign knowledge; consulting with public relations company to ensure timely release.

1st Line I.C.T Technician St. Anne’s R.C. High School Manchester, England

April 2008 – August 2008 (5 months)

Responsible for accurate trouble-shooting and resolution of computer IT & network system problems, involving install, repair and maintenance of computer and network components.

Conducted daily network data back-ups.

Created Microsoft Access database to track provision of school laptops to users.

Technical Administrator Scott Wilson Plc (Construction) Manchester, England

February 2007 – October 2007 (9 months)

Responsible for detail oriented project administration for 12 concurrent Geotechnical projects ranging from $3 Million - $50 Million.

Voluntarily learnt AutoCAD to provide assistance to CAD technician, improving department efficiency due to lack of resources with CAD knowledge.

1st Line I.C.T Technician Parrswood High School Manchester, England

October 2004 – January 2006 (1 Year 4 Months)

Responsible for accurate trouble-shooting and resolution of computer IT & network system problems, involving install, repair and maintenance of computer and network components.

EDUCATION & CREDENTIALS

Alcumus ISOQAR Limited Manchester, England Nov 2016 – Nov 2016

IRCA Approved Quality Management Systems ISO 9001: 2015 Internal Auditor

The Learning People Manchester, England March 2015 – May 2016

PRINCE2 Foundation

PMI Agile Certified Practitioner (ACP)

PMI Certified Associate in Project Management (CAPM)

Microsoft Certified Technology Specialist (MCTS): Managing Projects in Project 2010

MCPS: Microsoft Certified Professional

NCFE Manchester, England March 2015 – April 2015

Lean Organisation Management Techniques Level 2

Xaverian College Manchester, England Sept 2002 – July 2004

Computer Science & Information & Communication Technology

Graduated with international advanced levels (1 Year Canadian College Certificate equivalent)

ACHIEVEMENTS

Design and coordination of Manchester University’s official ‘Making a Difference’ trophy.

References available upon request.

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