Sales Manager

Marvin R. Barber

**** ******** *****

Decatur, Georgia 30034

Cell: 404-***-****

adcxm3@r.postjobfree.com

PROFESSIONAL PROFILE

Goal driven professional with background in sales (Inside and Outside), project management, technology and training. Extensive supervisory, analysis and implementation skills. Strong ability to coordinate special projects from conception to completion. Proven ability to communicate, and foster relationships with key figures. Clients include Fortune 500 companies such as Coca Cola Company, Delta Airlines, ExxonMobil, and Hershey Foods Corporation.

TECHNICAL SKILLS

Operating System: Windows XP, Windows NT 4.0, Windows 95, 98, 2000

Desktop Applications: Microsoft Office 97, 98, 2000 (Access, Excel, Outlook, PowerPoint, Project, Publisher, Word), Lotus Notes 6.0, Visio 2000, and Centra Symposium, Z-Axis, Spec-It

Multimedia: Adobe Acrobat 5.0, Adobe Reader 7.0, Cisco Meeting Place, Meetings-To-Go, Microsoft Live Meetings. Microsoft Teleconference Center

EDUCATION

Ashwood University

B.A. Applied Behavioral Science

PROFESSIONAL EXPERIENCE

Staples Inc.

Largest Electronic Office Supply Website

01/07- Present

E-Commerce Business Integration Manager

Responsible for supporting Business Development teams in the customer prospecting phase by selling the features and benefits of electronic commerce. Also responsible for training new and existing customers, sales managers, regional managers, district managers, and multiple account teams on the benefits of electronic commerce. Conducted training and presentation via webinars,net meetings or by travel throughout a Southeastern territory. Managed and scheduled trainings for large audiences. Successfully instructed audiences how to purchase office supplies, manage user functionality & site administration, as well as how to create copy and digital print orders from the StaplesLink website. Maintained, created and updated customer and demo websites while promoting electronic commerce strategy and guidelines. Coordinated with users to enhance database structure and improve existing systems. Responsible for integration testing, system testing, and new user acceptance testing. Also responsible for providing detailed progress and estimates of work effort.

Herman Miller Inc.

Largest Manufacturer of High End Office Furniture Systems

06/05-8/06

eBusiness Integration Manager

Responsible for the management, development, and implementation of Herman Miller eBusiness programs while traveling extensively throughout the Southern region. Successfully directed annual business of $2.5 million through new and existing eBusiness relationships utilizing our profitable eProcurement channel. Responsible for the new construction of customer websites, existing website content management, and ongoing development of new implementation processes. Successfully educated and increased 90% of the 100+ Southern eBusiness customer base through sales presentations, and eProcurement training.

Independent Consultant

9/04 -6/05

Pursued various entrepreneurial ventures and provided business consultation to multiple non-profit entities, including churches, in support of relief efforts. Extensive volunteer services provided to individuals and entities. Researched culinary arts career through Le Cordon Bleu, renowned expert in the hospitality industry.

AT&T Small & Medium Business Accounts, Atlanta, GA.

10/01-09/04

Senior Account Manager- Project Manager

Responsible for 7% revenue growth, for a territory of $1.5 million in annual billing generated by 10 strategic accounts in the Enterprise, and Mid-Sized Business Markets. Supported sales leaders, Client Business Managers, in maintaining customer relationships and, by generating top line revenue growth across multiple product lines. Responsible for analyzing, recommending and provisioning various business and computer networking services. Consistently exceeded revenue objectives by executing strategy sessions, fact finding, and appropriately recommending services.

AT&T Business Customer Care, Atlanta, GA.

2/01-9/01

International Escalation Manager

Served as the customer advocate and foreign supplier interface within the service maintenance process for AT&T’s Global Computer Networking Customers. Collaborated with a union workforce of 35 Maintenance Technicians that were managed by 5 Maintenance Supervisors. Monitored, tracked, and escalated all reported maintenance issues daily and resolved them within a 4 hour or less window. Successfully crossed organizational, cultural boundaries and traditional hierarchical structures to ensure customer satisfaction on a 7/24 basis. Interfaced with associates in over 8 overseas markets, including France, Germany, Netherlands, Japan and others.

AT &T Telemarketing Distribution Services

5/97-1/01

Sales Team Leader

Responsible for the performance, and development of 20 Customer Sales, and Service Representatives in an Inbound and Outbound mega-Call Center environment. Provided daily coaching to a team of 20+ Associates on sales performance, customer service, and quality measures. Primary metrics included number of competitive winbacks, quantity and dollar value for sales of strategic services, Talk Time, speed of answer and customer satisfaction. Responsible for interpreting, and analyzing performance data to ensure marketing strategies and objectives were met. Trained initial telemarketing sales, and orientation classes. Exemplified strong leadership, motivational and interpersonal skills through the introduction of creative selling techniques. Consistently exceeded the 100% marketing sales per call objective by an average of 8% over goal. Recognized for numerous sales, and quality achievement awards. Extensive knowledge of AT&T Consumer provisioning, billing, and maintenance systems Served as a site Associate to Management Advancement Process (AMAP) panel interviewer, and coordinator to facilitate career pathing of Sales Reps.

REFERENCES FURNISHED UPON REQUEST

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